Amazing car service…read more I had to schedule last minute due to no Ubers available for my pick up time at 3 am. They were able to accommodate me for my early morning pick up from the hotel to the airport. Tony was my driver and he was amazing. Car was immaculate, service impeccable. He opened the card doors for us, loaded and unloaded the luggage and was a delight to have as a driver. This is a first class company and I am so appreciative of them and the care they took of us. Well done

Very prompt and professional ! Great pick up and drop off service at Progressive Field for a…read moreTribe game. Great vehicles too !

My American never showed up. They said I never called for a cab. I used Lyft the next time I needed…read morea ride.

Fantastic service- prompt pickup even at 6am on Sunday morning and excellent follow through with…read morephone scheduling. My driver was mindful of health concerns in the current era and wore a mask. He was pleasant and the car was spacious/clean. No complaints, I would definitely use this service again!

This company is still offering service during COVID and they're taking extra precautions to keep…read morecustomers safe. The driver offered my disinfectant wipes and everything. It's the small things like this that makes a world of difference. I've used them once before prior to COVID-19 and their cars are always clean and sanitized very well but now even more so. Prices are fair, and the drivers are always really nice. Will definitely be using these guys when in the Cleveland area again! Thank you, Need A Ride!

Prompt service. Driver called 30min prior to arrival. Arrived on time. Clean vehicle. Couteous…read moredriver. Only shady aspect is that the vehicle was unmarked; but arrived at the airport with no problem, so how can I complain.

Michael showed up on time. He was friendly and safe. I felt comfortable in his car. I would use him…read moreagain and recommend him. He also does shopping and cat sitting.

I called the night before to find out how much a ride would cost. He was to call back. My mother…read morecalled me in pain. I assisted her. I did not hear my phone ringing. He sent these messages. I noticed them later. I called and he kept sending nasty messages.

Horrible. The dispatch woman acts like she can't hear me when I call. This is not a problem on my…read morephone ever. Second the cab never showed up. Just horrible

I would give 0 stars if that was an option. I booked a trip from home to the airport on 10/7/22…read moreonline and it was confirmed for 5:15 am. I received a phone call from the driver on 10/7 at 4 am asking if I was ready. He woke me up at 4 am and I told the driver I needed to get ready and the earliest for my 5:15 am pickup would be 5:00. He said OK and hung up. I called Ace back at 4:45 am and was told I canceled my pickup. I told him I Did not cancel. He told me "you must have filled out a survey and canceled". Again, I told him No I didn't cancel. I asked if they were going to pick me up as scheduled- 5:15 am and he said NO. I then received 2 emails showing my reservation was canceled. NEVER USE ACE TAXI at 216-361-4700.

TERRIBLE service. On…read moreJuly 16 I booked a ride for 5:30 AM for July 17 to take me to a 6:00 hospital appointment. At 5:45 -- no ride. No way to contact them. I drove myself (fortunately close enough). Only later did I find an email (which could not have been delivered before 9:00PM on the 16th) that my ride was canceled by the driver. If they had texted me I would have ended up doing the same thing -- driving myself and having a friend pick me up, and coming back later for my car -- but I wouldn't have been pacing around on the street at 5:30AM waiting.

I have used GPS navigation apps since they were first available. The Lyft navigation app is the…read moremost dangerous I have ever used. Instructions are vague "Take the Exit", but not which exit, you need to study the app not the road to see which exit. Instructed to do a "U" turn at the busiest crossroad in rush hour. The app will not re-calculate when you pick up a passenger, I had the map going round in circles because it didn't know where I was. Long road trips take many more hours than needed, had a trip take 2.45 hrs longer than it should because it sent me through a different state to come back to the final destination, most long trips have the same problem, passengers get very upset for the time taken for even local trips. The app will always have you pick up a ride or drop off on the left, even on a busy road facing traffic. You need to have the phone connected to power all the time you use Lyft, without it will go from 100% to 0% in 2 hours. Get insults like "Keep your phone out of Airplane mode", "Connection issues" when there are many other drivers waiting for rides in the same area.

I purchased the Yelp deal. My driver would not accept the deal, claiming that "we don't take Yelp…read moreanymore" and "they take too much." He then instructed me to pay a second time by credit card and request a refund from Yelp. I calmly told him that we won't pay for a service a second time (especially without a written guarantee that we would receive the refund--I checked before asserting my position) and that it is their responsibility to remove the Yelp deal, not my own as the consumer. He refused and I also refused, so he yelled and said "fine, it's a free ride and you've wasted my time." Multiple times I tried to have him click "deal claimed" or whatever that text is on my phone so he still received payment, but he refused. After being told to just "get out" and having our bags forcefully removed (he was frustrated, I get it), I filed a refund claim with Yelp. After this claim was processed today, he called my relative who used the service the day prior to scream at her for our actions. I really don't know what else to say, but that this entire situation could have been resolved by his acceptance of the offer his company makes through Yelp (they had agency in this decision) and then handle removing the offer from Yelp with the company directly. His calling my relative was uncalled for, unprofessional and a form of harassment. Everything else about the ride was perfect. He was on time, got us to the airport promptly, and this would otherwise have been a four or five star ride. If you're paying by cash or card, perhaps it's worth riding with them. Though, the harassment makes me feel unsafe and uncomfortable truly recommending them to anyone.

Reliable and always on time. I've used them several times to get to and from airport. A the fare…read moreis about market rate from the east side.

Cpt. Mo took great care of us in the beautiful limo sprinter, would definitely recommend Royal…read moreTransport!

From the owner: 24x7 local limo transport Fast, clean, professional…read moreServing: Cleveland, Akron, Canton Royal Transport provides fast, professional high quality transportation services in luxury SUV's with 24x7 service.

Working with this company is a pleasure. Cars are beautiful. Drivers are excellent. And the owner…read moremakes everything se I'm all set emless. I did the review

Tex was on time and very polite. The interior of the vehicle could have been cleaner. Their was…read moresome dust on the door panels. It looked like it needed an interior cleaning.

We rented a Party Bus Oct 12th to take our 86 year old Mother & 88 year old Uncle along with their…read morechildren, Grand-Children & Great-Grand-children that came in from 4 states on a "Memory Lane" Day -Tour family reunion! Adam was SO accommodating our Event with changes in dates & numbers of family members as well as needing seats with buckles for our 3 youngest needing car seat safety. Joe our driver couldn't have made our experience more perfect! We gave him the map of all the places we wanted to drive by so they could reminisce & share their memories and stories with all of us. Joe not only drove us to each destination, but he stopped & waited very patiently while they shared their stories! Starting at the home where Mom & Uncle were born & raised in, My Grandma & Grandpas home where they moved to until they passed, the Old Cemetery where they lay to rest with many generations of family. We drove by where they used to work/retired from ( if the buildings were still there) and even a couple places they used to have beers & cut loose when they were in their prime haha. We got out at the Veterans Park to stretch where the Parmly Hotel used to stand-where my Grandmother was a desk clerk & met my Grandfather- the traveling Salesman from Massachusetts. The leaves were so beautiful & the day was perfect to walk around the park & listen to their continued stories. We proceeded to everyone's 1st homes where we all raised our children and shared more fond memories!! We ended at the new BEAUTIFUL William Vincent Winery on the Lake in Madison to share some wine & snacks. Highly Recommend! This was not Joes typical bus run & he shared with Us how much he enjoyed us as well. I would HIGHLY recommend Sunset Taxi. Thank you once again Adam & Joe for making Our Memory-Lane Family Reunion such an enjoyable, unforgettable event. Thank You!! Beth Walker - Perry Ohio & Family which traveled from Colorado, California, Arizona, Tennessee *unfortunately Florida family didn't make it due to Hurricane

Unfortunately, Sunset Taxi never responded to my voicemails, emails, or messages on the their…read moresocial media accounts. If not interested in my request for service, at least respond "sorry, we cannot accommodate you".