If you are booking this company for a bachelor, bachelorette, wedding, concert, etc...RUN…read more Cleveland Party Bus Rentals, BVIP, and VIP party buses are all busses that will serve you MUCH BETTER THAN PLATINUM. Picture this: you and your friends get together for a blossom concert to enjoy what you have left of the summer, and the next morning, you wake up to an email saying you will be getting charged for "Damages." When you ask what was broken, they respond that everything is functional and no damage was done. They go on and charge your account $500 and never give you the reason for doing so. I contacted my bank, and they issued me the money back, but I got a letter charging for miscellaneous fees. When we tried to contact them multiple times, there was no response to our continuous emails and calls. Seven months later, we are still dealing with the repercussions of this horrible company. TRUST THIS COMPANY. I have heard numerous reports that DIDDY parties have been held here, too. If you wanted to get screwed over so badly, I would suggest having your husband, wife, or a friend DO IT FOR YOU. I REPEAT, THIS COMPANY IS NOT WORTH IT! All the five stars are fake accounts that they have made to promote their horrible, sketchy, and trashy bus.

My experience with Platinum started off so well, but unfortunately when it came time to really show…read moretheir customer service, their true colors showed. I had a reservation for a bachelorette group for a winery tour on May 15th. Unfortunately on May 2nd the mother of the bride was admitted to the James Cancer Center's ICU due to a complication with her battle of stage 4 lung cancer. We weren't sure how it would go, as no one does, so we waited for the bride to let us know. Unfortunately as the days passed, her mother hadn't recovered enough for the group to make it out of town. The bride was the power of medical attorney. We contacted platinum on the last possible day to get a partial refund (which we were understanding of, it's in the contract) however we were met with a complete lack of empathy or help. They said they can still bring the bus to Columbus but we would need to pay more, otherwise we would lose the money. We stated we were within the contract & the 5 days of the event & the response was "I don't have the contract in front of me, I'm not in the office." It was 4 pm at this point on a Monday after calling and dealing with them all morning. Finally we brought in a legal aid rep to call & we got a partial refund. At NO POINT was there an expression of apologies or understanding surrounding the reason why. We had to fight all day to get a partial refund. Finally, today, I was able to send a letter the social worker helping on behalf of the family sent to help with financial obligations we might not have been able to hold up on our end. I sent the letter, along with an admittedly not very nice email stating how awful the customer service had been, additionally with a link to the now viral ceremony that was held that same weekend due to the unknown of whether the mom would make it to the actual wedding stating a request for a full refund in the hopes to help our family & friends with money. The response back was almost laughable if it wasn't so heartless: "Good Morning, No further refund will be issued and I have reviewed your email carefully. Your bus was held for you, and it could have been rented to others, which caused a loss in potential business to us. This matter is closed and we wish you the best moving forward. Thank you, Dawn " my response: Dawn, Thank you for your well wishes and thoughts for the family throughout this time Sorry you lost maybe $2000. We might be losing a loved one within the next few days. Have a great day! & finally, my favorite part, the response back: "I would suggest that you concentrate what precious time you have with your loved one, vs continued pursuit of this matter. You have a great day also, Dawn" That was the first acknowledgment of the bride's mom throughout the ENTIRE ordeal of our situation & THAT was the response. Basically at this point we don't care about the money. Just know if you book with platinum, they have zero regard for you, your friends or family unless you're putting money in their pockets. https://www.today.com/health/ohio-couples-holds-impromptu-wedding-local-hospital-so-mom-fighting-t220997 here is a link to some insight into how incredible & strong Taura is, how beautiful & resilient her daughter Carley is & how incredible #TauraStrong really is. Right now we are looking at numbered days. Any and all prayers are welcome. Sorry for the long review. Platinum customer service is trash.

Very good prompt service and driver. Would definitely use this company again and highly recommend.read more

Mickey was great. He drove us to blossom and made sure he got us to the perfect parking spot!read more

I have been using this service since 2006. First used it when my large family (7 of us) was…read moretraveling to Hawaii for two weeks. Did not want to handle all that luggage in my minivan and park it for such a long time. Have been a fan since. Drivers are courteous and timely. Easy to contact. Punctual. Have used the service with smaller groups and with one person. Best with groups of four or more Pricing is by trip, not by number of occupants, so it is more cost effective to use this with large groups. Traveling as one person, taxi likely cheaper, but less service friendly. Have never been disappointed. Highly recommend this service.

I've been using Company car since 2005. Always reliable. Clean fleet of cars and sedans. Always on…read moretime and when you return home, I was thankful they followed my flight delays. It's rare to find a company that goes above and beyond by tracking your flight and staying on top of updates. I have always felt safe using this company and I recommend it often to others. Excellent customer service in person as well as on the phone. Thank you!

Picture this: You're coming home from an extended trip, and it's a snowy, blustery, whiteout day in…read moreCleveland. Definitely hire Company Car $ Limousine for a safe ride despite the road conditions. Nikki was the exceptional representative who arrived early, waited through airport delays at the gate, still waited for baggage claim slowness and then greeted me through the slush at door 6 to grab my luggage. Cars were spinning out on both sides of the freeway, but not us. Nikki used her skills to navigate the 26-mile trip to my home. I'm so grateful!

I reached out to Mark to get a quote and his response was so unprofessional and pathetic. Our…read moreflight is at 5 am and I asked for a quote to be picked up at 2am from Vermilion. His response was 150-175 dollars! I said yea, no way thats over double what others charge and his response " guess you can tell how much I want to be up at 2am " That's how you do business? What a joke

I've been using Mark S's MyDr1ver as a livery for NFL football games and other occasions in 2023…read more Because of Mark's superior professional service in consistency, timeliness, the cleanliness and excellent repair of his vehicle, and his personable characteristics, I'm hoping MyDr1ver will be available to me for a long, long time.

I used this company for a field trip to the Cleveland Zoo and they were great! From the…read moreadministrator to the bus drivers, they were very helpful and the rates were great! The drivers were on time and the students truly enjoyed themselves.

Michael showed up on time. He was friendly and safe. I felt comfortable in his car. I would use him…read moreagain and recommend him. He also does shopping and cat sitting.

I called the night before to find out how much a ride would cost. He was to call back. My mother…read morecalled me in pain. I assisted her. I did not hear my phone ringing. He sent these messages. I noticed them later. I called and he kept sending nasty messages.

Tommy is the apotheosis of perfection! On time--and full of alacrity and bonhomie…read more And a wealth of cool information on Cleveland. This is how all rides should be. Had an early flight--and he picked us up at 4:00am on a Sunday with open arms and a smile. Perfection!

This guy advertised on yelp $40 voucher to Cleveland International Airport from Solon. I got the…read morevoucher and the redemption code which charged my card for the amount and called CLE Taxi & TOMMY Car Service and her refused the voucher. He said . I probably advertised years ago but know nothing about it now, so "no" I'm not going totake your voucher even though it's already paid for on my card: I will def be calling to file a complaint and get my funds redeeme. in the meantime, I wouldn't use this company if your looking for a ride in Cleveland!!