Very prompt and professional ! Great pick up and drop off service at Progressive Field for a…read moreTribe game. Great vehicles too !

My first time using this service. I normally use Uber, but needing a ride to the airport at 5am I…read morewas nervous, because Uber can cancel or not even show up. The driver was courteous and right on time. I would have used them for return trip home but for some reason there was problems with the scheduling app and it was difficult booking the ride so I didn't use when I returned. Would use them again if early am flight.

My American never showed up. They said I never called for a cab. I used Lyft the next time I needed…read morea ride.

He hung up on me when I was asking questions and he kept saying airport only but it does say taxis…read moretaxis go everywhere not just to the airport he did not have to hang up on me that is very rude and disrespectful if you don't want to work with the customers or the public then find another job

Cpt. Mo took great care of us in the beautiful limo sprinter, would definitely recommend Royal…read moreTransport!

From the owner: 24x7 local limo transport Fast, clean, professional…read moreServing: Cleveland, Akron, Canton Royal Transport provides fast, professional high quality transportation services in luxury SUV's with 24x7 service.

This company is still offering service during COVID and they're taking extra precautions to keep…read morecustomers safe. The driver offered my disinfectant wipes and everything. It's the small things like this that makes a world of difference. I've used them once before prior to COVID-19 and their cars are always clean and sanitized very well but now even more so. Prices are fair, and the drivers are always really nice. Will definitely be using these guys when in the Cleveland area again! Thank you, Need A Ride!

Prompt service. Driver called 30min prior to arrival. Arrived on time. Clean vehicle. Couteous…read moredriver. Only shady aspect is that the vehicle was unmarked; but arrived at the airport with no problem, so how can I complain.

Horrible. The dispatch woman acts like she can't hear me when I call. This is not a problem on my…read morephone ever. Second the cab never showed up. Just horrible

I would give 0 stars if that was an option. I booked a trip from home to the airport on 10/7/22…read moreonline and it was confirmed for 5:15 am. I received a phone call from the driver on 10/7 at 4 am asking if I was ready. He woke me up at 4 am and I told the driver I needed to get ready and the earliest for my 5:15 am pickup would be 5:00. He said OK and hung up. I called Ace back at 4:45 am and was told I canceled my pickup. I told him I Did not cancel. He told me "you must have filled out a survey and canceled". Again, I told him No I didn't cancel. I asked if they were going to pick me up as scheduled- 5:15 am and he said NO. I then received 2 emails showing my reservation was canceled. NEVER USE ACE TAXI at 216-361-4700.

We had a special delivery needed for Thanksgiving Dinner... we were panicking....Myself and another…read moreperson across the country from me decided via chat online to buy our friend Thanksgiving Dinner, as our friend had been out of town for DAYS on an urgent last minute trip and arrived home Thanksgiving Eve (You can't thaw a turkey in a microwave....Yuk!). We searched and searched for a restaurant and once we found one........ ... their UBER EATS SYSTEM was DOWN!!!! (But we CAN order PICK UP) (remember, my friend and I who want to do this are THOUSANDS OF MILES away) More frantic calling around....this time to find a delivery driver... All taxi companies in the area would put us either on 'forever hold' or hang up or ask us to call back later...well, we had to pull the trigger on ordering the food as PICK UP ONLY already, as time had run out..so we knew we had HOT FOOD sitting there READY TO GO and NOBODY to deliver it!! That's when we found Honest and Reliable. Michael called us back and was still rightfully uncertain about this fare, as the people he was talking to were in 3 different states all with different numbers... but after a quick confirmation and a payment, he quickly delivered the meals to this family who were about to have a hum-drum soup and sandwiches type Thanksgiving Dinner. Michael even called us after the delivery to be sure everything was all right with it. This is unheard of. A+ on the communications! Michael and Honest and Reliable have not only been true to their name, but true to the 5 star rating they have and will continue to have. When you find someone that is customer caring and service minded, you need to hold on to them, as this is a RARE QUALITY these days. I don't know why you got all the way to the bottom of this review... you should have called Honest and Reliable already!!! And remember.... Tipping is not a city in China.

Michael showed up on time. He was friendly and safe. I felt comfortable in his car. I would use him…read moreagain and recommend him. He also does shopping and cat sitting.

Call the company Friday night at 11:30pm for a 4 am next day pick up and it was on point.. driver…read morewas professional.

From the owner: Private driver for your transportation needs. Serving all over cleveland and surrounding.read more

Clutch and reliable service! Professional and affordable!…read more Airport transport made easy! We had to get to the airport after my mother in-law canceled on us. We called this company at 6:00am and had to be to the airport for an 8:45 flight. They were at our house by 6:30! The return trip was easy to book online and they even call and confirm your appointment with flight number and status updates to make sure if anything changes they will be there for you! I definitely recommend if you need to get to the airport or anywhere I'm Cuyahoga county!

Used Freedom 2 Go on my recent trip to Cleveland after a disastrous last minute forced cancellation…read morewith SuperShuttle. They were on time and provided great service. Most importantly, they have wheelchair accessible vehicles. The only reason I can't give them 5 Stars is that at $218 for a roundtrip, their price point seems a little high.

Phone number out of order. I tried Lyft, and will be using…read morethem again. I can't believe how hard it is to get a taxi in Cleveland Ohio.

Price changed from the time I got into the taxi till I got to my destination. He stated it was…read morebecause it was raining and it took him longer.