I called about a "funny noise" that I was worried was coming from the steering or suspension. Although they had no appointments for two weeks they told me to come in. The tech and service manager did a thorough inspection and test drive. Fortunately, nothing serious was found. Special Kudos to Stephanie and Devin. I can now leave on an extended trip in my Cherokee read more

Brought my vehicle in 5 times for the same issue and each time a random part has been fixed and I have been charged a deductible each time and the issue is still not resolved. This last time they had to vehicle for 7 weeks and returned it back to me unfixed because they couldn't figure out the issue even after consulting with two engineers. The engineer even recommended a part to be replaced but the dealership service department would not replace it because they weren't confident it would fix the problem. The other issue is every time we've given it to them to duplicate the issue they do not follow the instructions. They even lied and told the jeep service case manager that it had fixed been and returned to us 2 weeks ago when it had not been. Only when we called them out did they address it. Our calls were getting avoided by managers in both sales and service. I always had to be the one to check in on the status. They only provided a rental after 5 weeks of having my vehicle. They have shown zero care and empathy for our situation. The sales manager that drove it said he couldn't duplicate the issue therefore there is nothing wrong with it and again showed no empathy or care. He said he wouldn't buy the car back only trade it in. He said the manufacturer should have boughten the car back after the 3rd time it was brought in for the issue but no support or direction has been given for that option. I have been a loyal customer for many many years and have had multiple family members purchase vehicles from this dealership and I'm extremely disappointed in the service I've been provided and appalled with how I've been treated. read more

got a brand new ride that we've never been more proud of. Zack was the best, ask for him!

John the salesman, Nick sales manger, and Horhay sales manager all can't seem to tell the truth about price monthly payments or interest rates, I have 3 different trade in prices and 4 monthly payments all wrong. This bunch are as oily as they come. I personally would go somewhere else to buy anything. Then when I got angry about all the running around and still working the deal the salesman John said they sold the Wrangler out from underneath me while i'm working the deal. Sleazy Very bad bunch read more

Do not have your Jeep serviced here. I had a new radiator installed to "fix" my heat. Not only do I have no heat, but I have to pour coolant fluid into it a few times a week because it leaks. Also, they "fixed" my emergency brake, however, failed to install the pin correctly which left me with no brakes and $2200 worth of damage. They will not return my calls and I am out $6,000. I did meet with the service manager only to be told they would call me back to help me out - and he will not answer or return my calls. I left a few messages with the owner of Fort Collins Jeep and he also will not return my calls. Do yourself a favor and NEVER give this place any business. read more

My vehicle would not start, so I was very frustrated! Not being from this area, I looked for the closest dealership, which was this one. I'm so glad I found it!!! They got me in right away and had it fixed within an hours time was dropped off which included replacing both batteries in my 21 Gladiator!! Highly recommend!!! read more

I purchased a new Grand Cherokee recently, what an outstanding experience! The dealership was great to deal with and all were friendly and helpful in every way. Our salesman, Ryan was exceptional. His knowledge of the product and professionalism was extremely good. He was very pleasant to deal with, not pushy in any way. I highly recommend. read more

I purchased my first car through this dealership and I had a wonderful experience. All the employees were very nice and congratulating me. Andrew was super nice and very helpful. I recommend this dealership to anyone looking for a vehicle. read more

Fort Collins Jeep - Car Dealers Near Me - Fort Collins, Colorado

I had my air filter changed, they charged me 500% markup on the price I could could get it on line. I can understand a markup, 500% is too steep for me. I won't be going back!! read more

If I could give it zero stars I would!!! NOCO PEEPS!!! DO NOT TAKE YOUR JEEPS TO FT COLLINS JEEP ON HARMONY, TO GET ANY KIND OF SERVICE DONE. Here's a little story for y'all to hear before you end up getting scammed out of a cool $100. Took my Carvana Jeep (another business I'll never use again) to get repaired through my extended warranty, with my $50 deductible. From the onset it seemed like a good decision to take it here, since this was the 5th time I had to have it fixed in the last year. Then it started. "You're warranty is requiring to tear it down and take a picture of the damaged part." "That'll be $447, and they don't cover that." "....and we recommend only $774 of services out the door." Oh and that $50 deductible that you have, actually tripled because we arbitrarily add fees that they won't cover, even though we didn't add them to the claim. By the way, we won't give you your Jeep back unless you pay us triple your warranty's deductible or the $150 diagnostic fee! So when you brought your Jeep in to get it fixed under warranty for the $50 deductible, you actually can't even get it back until you pay us at least three times that amount. Have a good day. Told me it would be done by 5 on Tuesday. Heard nothing until I texted them at 5:30. Told me it should be done by 5 on Wednesday. 5:30 comes around and still no update. I text them and told it "should be done" at 5:45. Absolutely horrible service department. Take your Jeep elsewhere to get it serviced. Never here. read more

Hello, I Took my 2020 Jeep Gladiator in for safety concerns. My power steering was locking up while driving. I was told they didn't get any codes, and I could have followed on appointment. The very next day, while driving at higher speeds by entire vehicle shuts down on the highway. I called to get a tow. I was told I should get my own tow which I did. I, later on, found out I was covered on the tow. The dealership called me the next day to charge me 600$ for both batteries. Telling me this may not be the fix. They called me again the next day, telling me it was a blown fuse totaling over 800$ in service fees. They also said this might not even be the actual problem. The sales department is top-notch, but the service is not. I have purchased two Jeep here and will never again. read more

This dealer is not to be confused with a quality auto dealership I took my Jeep Cherokee to the Express Oil change today. The service technician brought me the dirty air filter and asked if I would like to replace it. Their charge would be $59+$5 to install. I looked up the filter online and saw it was $23 at an auto parts store so I passed on the purchase. I purchase a replacement air filter from O'Reilly Auto Parts and went to install it. After lifting the lid, I noticed their technician had not reconnected one of the air lines to the engine. I called and spoke with their Service Manager who did not seem to care or even offer an apology. I told him that I was about to make a 400 mile trip tomorrow and could have been stranded in the middle of Montana. Apparently, not completing a service correctly is something this dealer does not care about. read more

Fort Collins Jeep - Notice the air hose is not connected to the port on the air filter housing - Car Dealers Near Me - Fort Collins, Colorado

On Thursday, 25-Aug-2023, my 2021 Jeep Cherokee Limited (9000 miles on the odometer), lost all power and would not start. I could not even get the Jeep out of park due to the power loss. I called Stellantis and they had it towed to Fort Collins Jeep. I was greeted by Stephanie, a very kind service assistant at Fort Collins Jeep, and she immediately told me the following: 1. They were extremely back-logged with a SIX-WEEK schedule of regular customers as well as 15 other Jeeps that have been towed in this week! 2. She kindly informed me that they work on the cars first come, first served for scheduled appointments while attempting to work on the towed in Jeeps as they can. No guarantee as to when my Cherokee might be worked on. 3. She also informed me that, per Stellantis policy, they DO NOT pay for loaner cars UNTIL MY CHEROKEE IS ACTIVELY BEING WORKED ON. So, it matters not that my 2021 Jeep Cherokee Limited is inoperable and a captive on their lot as the only authorized Jeep service in Fort Collins. 4. Stephanie then informed me they use Hertz rental agency and she could get me a rental - for $40/day!, but it would be my cost to bear until the point at which my Cherokee was ACTIVELY BEING WORKED ON. Based on the information Stephanie had given me regarding the SIX WEEK BACKLOG of appointments and 15 broken down Jeeps ahead of mine, I could potentially be paying for a rental for SIX WEEKS!!!! I asked to speak with the overall General Manager of the Fort Collins operation owned by Doug Moreland, and was told he was not around. However, Stephanie told me the Service Director, Jamie Becker, of the Fort Collins operation was in her office at the Dodge/Chrysler/Ram dealership nearby and Stephanie called her for me to explain my dilemma. Stephanie indicated her desk phone and said Jamie would talk with me. This began a 20 minute back-and-forth with Jamie Becker reiterating everything Stephanie had told me. Specifically, "THERE IS NOTHING I CAN DO THIS IS STELLANTIS POLICY". I explained to Ms. Becker that I had no vehicle, not other options as my 2021 Jeep Cherokee Limited is UNDER WARRANTY and the only option to have it fixed UNDER WARRANTY is their service department. Ms. Becker told me: 1. Fort Collins Dodge/Chrysler/Ram/Jeep are not affiliated with Stellantis, they are a stand-alone dealership. They do not have any responsiblity to help me other than fix my vehicle when they can fit me in and only at that time can they provide me with a loaner/rental vehicle. 2. She said they have a huge backlog of scheduled and unscheduled work because they "CANNOT HIRE ENOUGH MECHANICS". (And this is my problem because?....) 3. She said they have many other customers waiting weeks to have their vehicles worked on and my 2021 Jeep Cherokee Limited will be worked on when they can fit it in and she cannot give me any time estimate of when that might happen. IN SUMMARY: 1. My 2021 Jeep Cherokee Limited, UNDER FULL FACTORY WARRANTY, lost all power and is completely inoperable. 2. My Jeep is under full warranty and the ONLY OPTION to get it repaired is via the nearest Jeep dealership, which is Fort Collins Jeep. This effectively makes me a CAPTIVE of Stellantis as there is no alternative for warranty repairs of my 2021 Jeep Cherokee Limited. 3. The Stellantis policy, as explained by both Stephanie, Service Assistant and Jamie Becker, Service Director, states that - even though my 2021 Jeep Cherokee Limited (with only 9000 miles on it!), is sitting on the property of THE ONLY STELLANTIS/JEEP WARRANTY SERVICE OPTION , they do not consider it being "worked on" until they are TOUCHING IT. Hence, while my 2021 Jeep Cherokee Limited is INOPERABLE due to a mechanical breakdown of a WARRANTIED JEEP PRODUCT, Fort Collins Jeep and Stellantis deems themselves to be bereft of responsibility. CONCLUSION: In good faith, I purchased a NEW 2021 Jeep Cherokee Limited as MY ONLY MEANS OF TRANSPORTATION and am now paying $40/day for a rental vehicle because FORT COLLINS JEEP, an AUTHORIZED STELLANTIS SERVICE DEPARTMENT, owned by DOUG MORELAND, is inadequately staffed, per Jamie Becker, Service Director. I am now left to bear the $40/day rental cost for an undetermined amount of time while my 2021 Jeep Cherokee Limited with only 9000 miles on the odometer sits, inopearable, in their parking lot. I am retired, on a fixed income, and a long-term Chrysler product owner. In my life I have personally owned TEN/10 (!!!), CHRYSLER/DODGE/RAM/JEEP PRODUCTS! This experience with Fort Collins Jeep has made me realize Stellantis and more specifically, Fort Collins Jeep don't give a rats behind about customer care or satisfaction. read more

Outstanding service and customer support. They are both fair and square dealers. Can't ask for anything better!

I'm a big fan of these guys, we've bought two Jeeps here through Russ. All of the staff has been very friendly and knowledgeable. Just got my first oil change and tire rotation done here as well and they did a great job! Highly recommend. read more

This is a new location and I wanted to talk about Brian and Brittany and the whole team. I brought my Jeep here for an oil change a few months ago, good price and good service. So, when my Jeep wouldn't start repeatedly, they scheduled an appointment to look at it and since it was a warranty thing, they gave me a loaner. They charged the battery and he told me if it happened again to call him. Explained everything and was so great! Fast forward, it did it again and I called immediately and he arranged a rental, a tow and I was supported 100%. Thank you to the whole team, you followed through and got me on the road, even listening to me be upset about something else, haha. Thank you Brian, Brittany and all of the people who answer the phone, everyone is so polite and professional! read more

We just moved to Fort Collins 3 weeks ago. Didn't even know we were in the market to buy a Jeep until we had a convo on Saturday. Went to FCJ and walked away with a Jeep Wrangler - Rubicon. I've never had a better sales experience too to bottom than I did with Ryan. He was honest, transparent, funny, helpful, personable and fast. There was a slight issue with it after we drove it off the lot Saturday night due to some water. I called before they closed and the sales manager, Michael assured me they'd take care of it first thing Monday morning on them. It's Monday afternoon and I already have my vehicle back. It'll be hard not to purchase another Jeep soon due to the experiences I had with this amazing company. Fair prices, exceptional customer service, beautiful product. read more

NEVER bring your vehicle here for any repairs. Every time I've brought my Grand Wagoneer in for service it's been damaged leaving another item to fix. They fix it, damage something else. Literally told them DONT CLEAN MY CAR 5x because they usually damage it. Not only that, 50% of what it went in for was NEVER done. It was at the body shop for crying out loud!! Most ridiculous experience of my life. read more

We had a major issue with my daughters Jeep yesterday and I contacted Fort Collins Jeep and spoke to Stephanie in service and she went way beyond what I am used to at any dealership, let alone one that we haven't been to before. Stephanie you know what you did and I am so thankful to you and Jesse at Dodge for coming through for us! You really came through in a pinch and I am grateful to have been hooked up with you guys. I hope your managers know how essential you are and hope you get a pat in the back if nothing else as you guys really went above and beyond! You both are assets to the company! This is how business used to be done and I am glad there are some places that get true blue customer service! read more

This place is bad period. Try to find some information on getting a few things repaired on my Jeep Wrangler and every one got stupid real fast, like know one could give me any information, and this was my first and last visit to this shit show. read more

Experience was amazing with Andrew Crimando at FCJ! Everything was straight forward from the negotiations to delivery of my special order. I ordered from San Diego and flew into Denver where they had an awesome driver, Julie, pick me up. If/when I need another, I will not hesitate again to go through Andrew and make another flight from San Diego to Denver for not only the roadtrip back, but the relationships at FCJ! Thank you! read more

Had Brian and the team take care of my Jeep Wrangler for a warranty repair that I was expecting a 10 day turnaround on (the part had to go back to Chrysler). It was complete in less than a week along with an oil change and Mopar lift. Great shop, very transparent in pricing and authorizing the work before proceeding. Couldn't be more happy and feel very comfortable with them working on my Jeep in the future. read more

Poorly run dealership with absolutely no communication between parts, service, sales, etc. Have been here for a couple appointments and had to return because of incompetence on their part. Just a headache, will take my Jeep elsewhere for service and will purchase my next Jeep from someone else in the future... read more

If I could give 0 or negative stars, I would. Avoid this dealership!! They "supposedly" installed a shifter cable in our Jeep Liberty. In the process, they didn't install it properly and caused a shifter alignment issue. Now Drive was actually in the D2 position and Reverse was in the Neutral position. Then tried to charge us $750 for a new shifter assembly.....the issue that they caused. First, the service advisor Jodi Frost said it was a coincidence that this "new" problem had occurred. She added that the work that they did on the shifter cable was no where close to the shifter assembly that now "supposedly" needed replacing. I called Service Manager Bob Lee who didn't go with that angle but first tried to say that we all drive by motor memory and our car probably had this problem all along. Like we hadn't noticed we had to shift to the Neutral position for Reverse??? When I didn't agree, he said what Jodi had said that the work on the shifter cable was no where near the shifter assembly but couldn't explain himself. When I didn't agree, he tried another story and said that a drink had been spilled on the shifter assembly(by us) and had "gummed it up". And, that was now the cause. Anything to shift the blame to the customer. So when I disagreed with all his ridiculous stories, he ended the conversation by saying "I"m not buying you a shifter!!" So, I took the Jeep to my independent mechanic in Denver. He provided me with a picture of the shifter cable and described how it is attached (which Bob Lee couldn't do). Shockingly, the shifter cable does connect to the shifter assembly. So, either Service Manager Bob Lee and Jodi Frost are clueless = BAD or they lied = WORSE. The new shifter assembly that they said we needed was actually a loose shifter cable adjusting screw!! That's right, the part that they improperly installed. My mechanic was "amazed"(to use his words) that Fort Collins Jeep couldn't figure it out and also, that they didn't know how to properly install the shifter cable. So, I called the General Manager Steve Hardy with this information. I told him his service department had tried to charge me $750 for a new shifter assembly when my mechanic charged me just $25 to tighten a screw because his guys didn't know how to install the shifter cable. He talked a lot , interrupted a lot and generally seemed confused as to why we were talking. I asked him to get with his people and get to the bottom of this. The next day he called and gave me another ridiculous story of how they figured out the shift cable "actually does" connect to the shifter assembly but in a different place and couldn't have caused the problem. One last attempt to shirk the responsibility. Everyone I spoke with was rude, seemed inept at any customer service, refused to take responsibility even when the facts are staring them in the face. Steve defended the honesty of the operation even though the facts don't back that up. He didn't deny they were incompetent. No apologies ....ever. He did offer me $25 for the work I had done. What a joke! There are a lot more details to this story. We sent an 11 page complaint letter to Jeep and they agreed that this was a "horrible" situation. Unfortunately, since Fort Collins Jeep is owned privately by Doug Moreland, they have no control other than to file a complaint against the dealership. Which they did. We are following up with Doug Moreland. Avoid this dealership.....dishonest and incompetent service department and General Manager. read more