I've had a lot of problems with the service department at this dealership over the years. Off the…read moretop of my head, scratching the paint on my pristine 1997 Viper and cancelling the lifetime warranty on my 2012 Durango without even explaining what was happening or why - literally just handing me a check - are examples. But I never wrote a review, I just tried to work it out directly. Currently, I've exhausted "working it out directly" the problem of a factory defect in my $75,388.42 Durango. Apparently neither the 3 year/36000 mile factory warranty, nor the $6986 extended warranty will cover it. Their claim is that I put cracks on the inside of the taillight and warped it (see photos). "Wear and tear" they say. Yeah, right - it would take an almost magical impact to warp the taillight plastic and fracture the inside without so much as a scratch on any of the surrounding paint. I have tried to work this all the way from the service desk people to the general manager Nick Weir. Do you want to buy a vehicle from dealer where they won't fix legitimate factory defects, and even when they do, it takes a fight just to get them to do the right thing?

I have completed three transactions with Fort Collins Dodge Jeep Ram, which makes this experience…read moreeven more disappointing. This is regarding a 21' Ram 1500 that was purchased new. I bought an extended warranty 3 years ago through this dealership. The truck misfired and had an exhaust leak. I had my truck towed in on March 3rd, 2026 and was told the repair was not major and should be completed within about a week. I made it clear I rely on my vehicle for business and needed to stay mobile but was assured it wouldn't be long, so I got a rental through Hertz. I still have the rental (3/24) Communication has been extremely poor. I can never get a straight answer. I have sent over 35 emails and had to call more than 20 times just to get updates. I also had to ask over five times just to receive an itemized breakdown of the repairs. After finally reviewing the estimate, I noticed what appears to be overlapping labor charges for tear-down and diagnostic work on top of the main repair, which raised additional concerns. My guess is they are not compensated through warranty, so they created enough charges so I will need to come out of pocket to cover their labor. The final estimate came in at nearly $7,000, while the warranty only covered $3,500. The warranty covers rental costs but was maxed out, so the rental will be out of pocket. The warranty company later offered an additional $1,000 and only $400 toward the rental, which still leaves a significant out-of-pocket cost. The salesman had told me there would be no out of pocket costs other than a deductible. I was only provided a partial warranty document at the time of sale, and the dealership later confirmed they also only had the declaration page on file as well and not the full contract. "Since only the first page was saved in the deal, I logged into the Alpha warranty site to download a copy. I re-scanned the copy now and replaced the declaration page with the originally signed document" I was also told the salesperson involved is no longer with the company due to issues with contracts. Instead of acknowledging that the salesman made a mistake, I was instead told "It was just you and him in the room, so it's hearsay" The GM took no responsibility or accountability for his former employee. To say I am upset would be a complete understatement! 21 days without a vehicle and from what I've been told there's still no completion date in sight?! What is going on here? Poor communication, constant excuses and unethical practices. This place is a money pit. I would avoid it at all cost!

I normally don't leave a negative review, but my experience with the service department (Abel S…read more and Ryan H.) at this dealership has been frustrating enough that I feel other customers deserve to know. We brought in our vehicle for a vibration issue that has been ongoing for months. The dealership kept the vehicle for several days on multiple occasions. Supposedly, they ran diagnostics and involved GM TAC but since they couldn't find the issue, they chalked it up to a "normal characteristic of my 2024 Escalade. Our concern was not taken seriously, and they kept referring to it as a noise when we repeatedly told them it was a vibration we were feeling not hearing. It genuinely feels like the moment they couldn't find the cause, they stopped trying and fed us with contradictory statements. For a luxury brand dealership, this level of service, transparency and accountability is far below expectations. STEER CLEAR!

Vehicle Held Hostage Over a Free Repair…read more I brought my 2022 Chevrolet Bolt EV to Dellenbach Motors on December 18, 2025, for a known issue with reduced propulsion and limited charging. The dealership performed the repair following GM Technical Service Bulletin 23-NA-157--a manufacturer-mandated fix that is explicitly designated as no-charge to the customer. Their own invoice references this TSB by number, confirming the work was done exactly as GM directed. Despite this, the dealership is now holding my vehicle and demanding payment before they will release it. When I contacted GM to resolve this, the service department claimed the TSB "only provides direction" and doesn't guarantee the repair would be covered. That's not how Technical Service Bulletins work. When GM issues a TSB marked as no-charge, it means the repair is free--period. It's not a suggestion or a discount. It's a directive. I have spent hours on the phone with GM trying to get this resolved. Meanwhile, my car sits at Dellenbach Motors while they try to charge me for something GM says should cost nothing. This isn't a billing dispute or a misunderstanding. This is a dealership refusing to follow their own manufacturer's policy and holding my property until I pay for a repair I shouldn't be charged for in the first place. If you value your time, your money, and not having your vehicle held hostage, I strongly recommend taking your business elsewhere.

I don't buy cars too often but I will always bring my business here in the future! My husband and I…read moresaw an ad for a car we were interested in from The Right Ride. We test drove it and were not going to buy that day. Fully expecting to be talked into buying it and getting the whole sales pitch, we were pleasantly surprised that was not the case at all. We had such a positive experience that after we drove away we decided to come back and buy the car. Then, we had some problems come up. We were having a really difficult time with getting a bank loan and these guys were so patient and extremely helpful through this process and telling us our options (but never pressuring us to do anything). We ended up getting it all sorted out and left happy with our car. Fast forward about three weeks later, the car starts acting up. It wasn't running well and left us wondering if we were sold a lemon. We decided to call these guys and tell them about the car troubles. They told us to bring the car back to them to have it worked on so we (hesitantly) did that since they initially seemed like such honest guys that it didn't make sense that they would have purposefully sold us this dud. They made it SO right. They put 110% into determining the problem and fixing everything for us. It ended up being something very complex that took a LOT of extra work..not just lifting the hood and replacing one part. This would have cost us a fortune from the dealership and we really lucked out by using their services. These guys are not in the business of screwing people over which is so refreshing in a business with such a bad reputation for doing just that.

Amazing and easy experience. Friendly staff…read more The price was as listed online. No hidden fees. They didn't try to upscale me. Came from Texas to buy a truck and they worked with me. They offered to pick me up at the hotel the morning of the purchase. Paperwork went smoothly and staff was kind, patient, efficient, and non pushy. Worked with Paul and then Mark when Paul got busy. Would definitely recommend. Also the truck is great!

Justin and his team had an incredibly hard task programming a key for our 26 year old Lexus. He…read morerefused to give up and eventually got 5 techs involved (one at each door and one to start the programming) to coordinate the steps within the 1.3 second time limit of this very old protocol. I think he was happier than I was that they succeeded. Well done!!

They are ethier grossly incompetent or they are malicious at this service department. Never have I…read morebeen so blatantly lied to multiple times, or had a simple test any mechanic can proform get so much push back, Or be preformed so unthroughly. Yes your vehicle is struggling under load, we wont test it underload,Only idle. Computer says everything is good, no issue get out of here and pay for incompetent diagnostics. Nosie is clearly coming from this part even when parked and someone is pressing on the gas. Nope it's just a normal noise of the differential according to this "service department". Something that doesn't even move in park. How is it making noise, magic I guess. Plus the sound teleported a yard according to them. I mean guys come on i can easy physically get under the truck and listen for myself. Sound is clear as day coming from tank not the differential. Unless im able to magically hear what should be coming in my left ear through my right ear. Get closer to tank can hear clearer, get closer to dif, it's clearly not making the noise. Yet they lie and told me they took a stethoscope to it. If they took a stethoscope to it then they should get a new head mechanic cause he doesnt know what a fuel tank or differential looks like. Anyway if you want to waste 5 days of your time go ahead and do business with the barbie race and ride mechanics. Guess they stay in business due to incompetent college kids they can pull the wool over.

Our father, after a long career with the state, worked at Markley as a parts delivery driver for 18…read moreyears. Upon his passing, we went to Markley to sell his Honda Passport (where he had purchased it just a couple years ago), I guess out of some show of loyalty. The offer we received was a total lowball, far below even KBB value. Markley even printed a "KBB value" on the offer sheet which was $2000 lower than the value we checked one day after, which seems shady. Excuses were it needed an entirely new windshield (it had one tiny pit, easily filled in with epoxy) and needed an oil change ($50 cost to Markley?). The used car manager was rude and didn't care. Even told us to just "go elsewhere" if we didn't like his offer. We weren't expecting special treatment, but an insulting lowball offer and rude attitude was surprising. Don't bother giving your business or time to Markley... this is a dealer gone apathetic after decades.

Over the past year I have had universally great experiences with their staff from the operator to…read moresalesmen to service reps who are friendly, professional and show genuine care about your needs as a customer. I highly recommend Markley Honda.

I Arrived on the lot 10 minutes before the sales office opened. Salesman Diego arrived…read moreapproximately 5 minutes later and told me he needed to eat breakfast and check his emails before he assisted me with a car. If the service is that bad before you buy a car, I can't imagine how bad it is after you buy a car. I won't be going back!!

Cooperation first class from selecting a vehicle from inventory that met my needs, to taking care…read moreof one issue that an independent mechanic found, to finishing the purcase paperwork. I'll definitely be a repeat customer.

I am a car transporter. I informed Watchdog Automotive several times in advance of my exact arrival…read moretime. Nevertheless, the client was 15 minutes late. After that, I had to wait nearly an hour to receive payment, and what should have been a simple 10-minute handoff turned into a prolonged session of baseless accusations, insults, and aggression. My service was fully professional, and there were no issues on my part. After this experience, I have blacklisted this broker and strongly do not recommend Watchdog Automotive to anyone.

I can't say enough good things about Michael, Liz, and Eric at Watchdog Automotive! I had never…read moreused a broker before and didn't know what to expect. They found the car I was looking for at the right price and patiently helped me work through the federal ev rebate and the Colorado VXC. They were very professional and always had my best interests in mind. I trust them and will never buy from a dealer again! What a great experience!

Came here to get an oil change an a wheel balance on a trip from California to Washington, DC. This…read moreis my second time here!!! I stopped by driving from DC to Cali in 2021. I hope they stop my car from shaking when it excels over 85 mph!!!! I just love Cheyenne, Wyoming. The people are friendly, kind, and it's small city but big livin. Something like that...

I am not a keyboard warrior but after several emails and phone calls with no results, Ken Barff…read moreFort Collins "Service" has brought me to this point. At first, it was all good. My charging port hatch on my electric car broke and would not close. I went in to the dealership to show them the issue and schedule service. They told me they could get me a loaner car, order the part, and have me fixed up the following week. Perfect! On that scheduled day, I took the morning off of work and showed up for my appointment. I was checked in and asked to wait in the waiting room for my loaner car. After waiting about 15 minutes, the associate came out and told me that not only did they not have a loaner car for me, but the part was never ordered. That is frustrating and disappointing, but things happen. I was told they would order the part and call me for service the next week. After not hearing any communication for the next couple of weeks, I emailed twice through their website form with absolutely no response. I then tried calling. I called on 6/17 and was put on hold, then hung up on. I called again and the same thing happened. Again, giving the benefit of doubt, I waited until the next day to call again. No one in parts or service seems to know what is going on at this point. I am back to square one. Here I am 3 weeks later, driving around with tape all over my 2023 car and absolutely no communication or help. Where is the customer service? Where is the initiative to help out a customer that switched from Subaru to Ford and purchased from Ken Barff. After reading other low reviews, I am getting the true sense of KGF. And no, Gary, I don't want your generic response for other low reviews. I want you to call me to explain what is going on. I am throwing you plenty of olive branches here. I am in customer service myself and all customers want is communication and culpability. Do better.

I did not buy a car here but I stopped one night right at close and was helped by Drew and Pat. I…read moredidn't realize the vehicle I went to look at was a manual transmission and my daughter can't (wouldn't if she could probably) drive a stick. They still went out of there way to show me a couple other options and even showed me some other cars online they could bring in. If I hadn't found the exact car my daughter was in love with at another dealership I would've easily enjoyed working with Fort Collins Nissan and Drew and Pat. They kept in touch with me and, get this, when I told them I had found another car at another dealership they couldn't have been more professional about it. When they found out it was a dealership in their family group they even offered to have it delivered to their dealership after we bought it so I wouldn't have to drive back to Greeley to pick it up. I told them that was gracious but not necessary, think about that though! Who offers that kind of service nowadays knowing full well they were getting nothing out of the deal at all. They obviously really care about the customer above the bottom line and that's rare. I will head back to them on my next vehicle purchase and definitely see what Drew and Pat have on hand. Great guys and great dealership!!!

I wanted to wait until everything was neatly resolved before updating my glowing original review…read more But the truth is, there's been no resolution. Just a carousel of half-measures, unanswered questions, and absurdities that only escalated. Then it hit me: a review isn't about waiting for a tidy ending. It's to inform. To warn. To guide the next person toward a smarter decision. It's a Sunday night in the dead of summer and, for the second time that day, I'm stranded by my Nissan Grief (I mean Leaf). The nickname gets more accurate by the hour. In 24 hours, I've plugged into six public chargers -- six -- and still needed a tow to limp to one of them. "Road trip?" you ask. "Hardly," I reply. Unfortunately, I pulled the short straw. The car I bought had major performance issues within days. A full charge reading 187 miles gave me 28 before dying on the CO/WY border. I got it back to Fort Collins Nissan at my own expense, on my own time, my struggle alone. Less than three weeks into ownership, and still under their vaunted "3,000 mile / 30-day Limited Warranty" (emphasis on LIMITED -- it covers everything except what actually goes wrong), I was already in breakdown city. What followed was a circus of evasions, contradictions, and betrayals. My car spent 29 days disassembled in their service bay. [Now, let me be clear... I understand this isn't the norm. Fort Collins Nissan has a long list of glowing 5-star reviews, and I don't doubt that many of those customers had the experience I thought I was getting. I'm sure there's a reason people speak highly of this dealership.] All of this spiraled (despite having been inside three warranties) when this dealership claimed the battery needed for my vehicle was on "infinite backorder" (the long range battery for every Leaf since 2019 was effectively obsolete, unfixable) and that their hands were tied. That was a lie. Turns out, after much dialogue with Nissan Corporate, there might be a slight delay (like everything these days -- from eggs to airport departures), but the part does exist. It's not discontinued, and it's not on eternal backorder. They just didn't want to replace the electric motor and uphold their Used Car Limited Warranty. But wait! There's more. "The grand finale?" you ask. Read on. The Loaner (which I'll title the true story film coming out in 2027). Fort Collins Nissan gave me a 2023 Nissan Rogue while mine was being "studied." Then, after Nissan's Consumer Affairs Department explicitly told me to keep possession until resolution, Fort Collins Nissan reported it stolen. On July 22nd , 2025 at 8:54 a.m., I received an email (which I didn't even see until I bonded myself out of jail) giving me until noon the same day to return the loaner. And when the clock ran out, the cops rolled in. This led to my traumatic, humiliating arrest at gunpoint. If you know anything about Loveland/Fort Collins PD, you know exactly the type: fresh-faced academy grads, some still looking prepubescent, living out AR-15 action-hero fantasies with a permanent Call of Duty filter glued to their retinas. All of this, over a loaner vehicle I was told to hold onto while waiting on Nissan's own promised resolution. YOU CAN'T MAKE THIS S*** UP. That's right. My "customer service resolution" ended with an automogimp (she's still real pretty though). No compensation. No apology. No thank you, either. Charge: 3rd degree FELONY. Half my belongings trickled back through property and evidence. The other half vanished. Gone without a trace. Oh, and my gig work account -- deactivated. You guys suck, seriously. In the end, it wasn't the car that failed me. It was Fort Collins Nissan who promised they'd stand behind it, and didn't. And honestly? I'm still trying to understand how or why this happens. Why is it considered acceptable? Why is basic responsibility so neglected in business? BUYERS BEWARE: If you're in the market for a Nissan, I urge you: DON'T. Not at Fort Collins Nissan. Not at any Nissan. Simply turn around and leaf. Truth walks slow and steady, but it never gets lost.

Gave them a call needing help finding parts and Josh was very helpful. I got a lot of information…read morefor what I needed

DO NOT GO HERE FOR YOUR OWN SANITY. This place is dishonest…read moreand will waste your time and money. Don't expect the timeframes they give you to be accurate at all. Also we were told one day the repair on my wife's Audi would be free and the next day was told it would be 550$ to replace the part she needed. They have no problem lying to you while taking your money. We now drive to Denver or Boulder Audi because this place is so bad.