I normally don't leave a negative review, but my experience with the service department (Abel S. and Ryan H.) at this dealership has been frustrating enough that I feel other customers deserve to know. We brought in our vehicle for a vibration issue that has been ongoing for months. The dealership kept the vehicle for several days on multiple occasions. Supposedly, they ran diagnostics and involved GM TAC but since they couldn't find the issue, they chalked it up to a "normal characteristic of my 2024 Escalade. Our concern was not taken seriously, and they kept referring to it as a noise when we repeatedly told them it was a vibration we were feeling not hearing. It genuinely feels like the moment they couldn't find the cause, they stopped trying and fed us with contradictory statements. For a luxury brand dealership, this level of service, transparency and accountability is far below expectations. STEER CLEAR! read more

Vehicle Held Hostage Over a Free Repair I brought my 2022 Chevrolet Bolt EV to Dellenbach Motors on December 18, 2025, for a known issue with reduced propulsion and limited charging. The dealership performed the repair following GM Technical Service Bulletin 23-NA-157--a manufacturer-mandated fix that is explicitly designated as no-charge to the customer. Their own invoice references this TSB by number, confirming the work was done exactly as GM directed. Despite this, the dealership is now holding my vehicle and demanding payment before they will release it. When I contacted GM to resolve this, the service department claimed the TSB "only provides direction" and doesn't guarantee the repair would be covered. That's not how Technical Service Bulletins work. When GM issues a TSB marked as no-charge, it means the repair is free--period. It's not a suggestion or a discount. It's a directive. I have spent hours on the phone with GM trying to get this resolved. Meanwhile, my car sits at Dellenbach Motors while they try to charge me for something GM says should cost nothing. This isn't a billing dispute or a misunderstanding. This is a dealership refusing to follow their own manufacturer's policy and holding my property until I pay for a repair I shouldn't be charged for in the first place. If you value your time, your money, and not having your vehicle held hostage, I strongly recommend taking your business elsewhere. read more

Completely disappointed, and absolutely RIDICULOUS! My husband drove 2 HOURS (we are located in the Denver/Aurora area) to have the dealership buy our vehicle (currently up for sale and in great condition) they stated it'd be good for their inventory. Down below I've provided screenshots of our conversation with them (from Facebook marketplace) stating they can most definitely make a deal with us on the pricing. Keep in mind we had agreed that we were gonna work out a price between 9,500 - 11,500 because that is what the car is worth according to CarMax and Kelly Blue Book AND we had the lady run the vin number. My husband waited about an hour before signing paperwork, right then and there she stated "oh we can only offer 2,500".... completely far from what we had agreed on! She (Wendy) then proceeds to persuade my husband various times to buy a vehicle! We went to SELL NOT BUY a car off their lot! They then offered 4,000 for the car ONLY if he bought a truck worth 78,000, and they even added in that they'd add discounts to services and free oil changes, why on gods earth would we travel TWO HOURS for an oil change?? Please don't waste your time here because we sure did, they lied and only tried to put us in debt! read more

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You a can a lot about a business by "how do they deal with their own mistakes". I had my Subaru serviced today at dellenbach. A mistake was made by them - not serious but needed to be corrected. I returned in the afternoon and they saw the error, corrected it, refunded the charge and made it all right. No hassle. Very professional and efficient. Yes I recommend them and I will continue as a customer. read more

2 of my kids bought used suburu vehicles, though not through the dealership. Dellenbach did a vehicle inspection for both of them at no charge when they first bought it. After the inspections they both had some work done at the shop. They printed out some clear paperwork that explained the work that needed done and also prices. Appointments were easy to make. The mechanics did a good job with the work. our service coordinators were very communicative. I imagine my kids will be back for more work in the future. read more

If I could give them less than 1 star I would. Purchased a 2023 Tahoe less than 1 month ago, which I had on order and a deposit left on for when it arrived. Prior to purchase I pre-qualified with GM financial which was who I had already been lending with previously. A few days before the Tahoe arrived at the dealership I get a call that they cannot find my pre-qualifying financing paperwork and they need me to re-apply through their dealership site and get financed? Odd, so I called GM and they seem to have everything all cleared and I had an email from this dealership saying they had received my pre-approval? My credit was already "dinged" for the pre-approval but to finance the Tahoe I was told I had to re-apply so I do so. I get a call Wednesday the Tahoe had arrived at the dealership but that they need to do some inspections before it can leave and they need a few days to do so. I state that is fine as I live over 150 miles away and I will need to come on Saturday due to work schedules and the travel. We arrive Saturday morning and I ask our salesperson what all was done to the Tahoe in the arrival inspection. **Note the Tahoe is parked inside the dealership** he stated to me that there was some "paint damage" when the Tahoe was offloaded from transport and they fixed it! I then stated that I had noticed some scratches and some other oddities when I walked around the Tahoe but it was so dark inside, I asked to take it outside and for a test drive. When I returned I made sure to park it outside and in the sunlight where we found several, scratches, dings, horrible buff marks, and other markings that fit the bill for incorrect offloading of a car. Marks consistent of that on the tires, etc. When I asked the salesman to join me as I am escorting him around the Tahoe and pointing all those damages out to him he then told me that he "misspoke" and that there was no damage to the Tahoe and that they were just bugs and the Tahoe was only washed upon arrival. I then asked to speak the General Sales Manager. She then arrived and said that she knew of no such damage and that the damage she was looking at on the Tahoe would "wash" off and that she would take it to the service dept and wash it off. She attempted to do so and with no luck she returned the Tahoe to the parking lot. We then had a lengthy conversation about the damage and she then explained that it was a "manufacturer's" defect and that it would be covered under warranty. I could bring it back to them to fix or that I could take it to a closer dealership to me to have it fixed but to "not tell anyone about it for at least a week"???? Since my credit was at this point already dinged twice, I had my trade in ready to go and they had already cashed my deposit check from the weeks prior, which I was told was just a hold, I took the car and left. To my horror, not 5 miles down the road, we discovered that there is a complete distortion in the windshield. It is so wavy that I cannot drive it a mile without getting a headache. First thing that Monday morning I filed a claim with GM and almost one month later I still have no answers. I purchased this Tahoe with 2 miles on it, I own a very expensive vehicle that I cannot drive due to the windshield and there is not one GM dealership within 150 miles that has a body shop that can fix this for me. Warranty or not, I purchased a brand new Tahoe and I did not receive one. I did not get a discount, I was not compensated in anyway. I will not allow Dellenbach to fix this issue as they clearly attempted too and made it much worse. They were completely dishonest with me! All they needed to do was call me and say it was damaged in transit and that they were going to fix it or order another one and have me wait for it. Give me the consumer the option! They had full intentions on getting one over on a customer! GM has tried to reach out to them and they have not responded, if this doesn't send out red flags then I am not sure what does. I was more than willing to have this fixed locally and to go out of my way to do so but now I find that there are no dealerships with a body shop to do so. Now I feel it is only right that they replace this Tahoe with a new one. I purchased a new Tahoe with little to no miles and that is what I feel I deserve. I have spent countless hours emailing, calling and trying to resolve this with GM and almost 1 month later, nothing. I live in the high country, I need snow tires to be installed and this is a waiting game. This has put a huge damper on my everyday life not being able to simply drive when and where I need to. GM has been sympathetic to this situation but that is not helping me in this matter. Buyers beware is the message here! I was trying to be a responsible buyer from the get go and this dealership did me dirty from the beginning and still I have a BRAND NEW 2023 LEMON! read more

My son had gotten into an accident at the end of September and we recommended he tow the car to his local Subaru dealer for repair. Since he's in college in Co and we are in Texas, I thought this would be a good time for him to manage a small crisis on his own. Unfortunately, we believed the original individuals he delt with at Dallenbach, took advantage of him being young and trusting, and basically gave him false information about the status of his repair. He ended up getting his car back the first week of December. However, as they were under a repair management change, I gave them the benefit of the doubt and trusted their new shop manager, Rick Lujan and I'm so glad I did. Rick was extremely apologetic once he heard about my son's experience. Additionally, because my insurance rental ran out (due to their delays) they covered the cost of my son's rental until the car was completed. While our initial experience was not acceptable, giving the new management a chance paid off. My son approves of their work and I'm pleased the dealership owned up to their mistake. This is the difference between a family owned business that gives its employees the ability to make things right, and the way the majority of our large corporations treat its customers today. We will definitely trust Dallenbach for future maintenance on his car. read more

I should also mention that the service manager and the customer service representative were not available when I arrived to pick up my pickup and my pickup was parked backwards towards their fence, suspiciously hiding the damage to the rear bumper. Again I will repeat, shady practices from this dealership. read more

I was disappointed because Dellenbach was sneaky and not upfront about their pricing. Told me "We sell at MSRP" several times over the phone. When we got our paperwork, they have a never-mentioned mandatory $499.50 delivery and handling fee. This is not delivery from Chevy - that's called "Destination Freight Charge" - this is an added fee that they tack on Dealers shouldn't mark up their vehicles. If they do, they should at least be honest about it. I felt that this dealership was dishonest AND they're greedy about extra fees. Call around until you find a car dealership that will actually sell you a car without gouging you. You should be able to pay MSRP on your car without any added fees. Sadly, this dealer doesn't play it that way. read more

We have bought a total of 4 cars from Dellenbach. Our internet sales rep is Shelly, who was extremely nice, consistent and not pushy. The team was also very welcoming. Our sales was done online, the pickup processing was easy breezy! No hassle and no stress experience. I highly recommend them, for both Subaru and Chevy Dealership. read more

Dellenbach Motors - This beautiful car is only $74,314! - Car Dealers Near Me - Fort Collins, Colorado

I wish the middle-aged car saleman who was hitting on my 20 year old daughter would have spent more time explaining the Carfax report and less time crafting inappropriate and flirty text messages to her after we left. Apparently laymen (i.e. customers) are expected to know that when "Customer Satifcation Program" shows up on a Carfax report, in essence it means "RECALL." Well, the words Customer Satisfaction Program on the Carfax didn't raise any red flags with us (the word recall sure would have), nor was it highlighted by the salesman as something for us to look into or take care of, just the usual "everything looks great, inital here..." So now we're past Ford's 10 year recall warranty timeline, and what would have been repaired for FREE 8 months ago--had we known about it--is now going to cost us thousands of dollars out of pocket. Moreover, and much more importantly, the faulty power steering motor going out over a mountain pass nearly caused a grave accident....but hey, they showed me the Carfax. Not their problem. Just a family business doing business. read more

I purchased a 2023 Silverado from Dellenbach Motors, Fort Collins, CO. This was a new, untitled vehicle used by the dealership as a loaner/demo with around 5300 miles on it. The purchase began to "go south" when I realized that what I thought was muddy water roadway splatter on both sides turned out to be a lot of chipped paint. This damage had NOT been disclosed to me in any fashion. When it became obvious the dealership was not really going to take responsibility, I wrote a 1 Star review which got a response from John Jennings mentioning several "concessions" that had been made for me at the time of purchase regarding any concerns I may have had. "Several concessions made to me at the time of purchase"! Like what? When you see the word "concessions" used you know that the attention is trying to be shifted from them to cover their butts, and to make you look like the "unreasonable bad guy". So, I called back, left a message which he returned, and I had a meeting with him. Those concessions were NOT made at the time of sale (and I told him that). They were related to poorly done (or not done) prep work usually done to "spruce up" a vehicle prior to being placed on the lot for sale. There was still tree sap of a different color on the passenger side doors which your sales manager acknowledged he could see. There were other places that were not buffed out as they should have been. Your sales manager said he had told someone to do the buffing. I said why don't you just re-do and buff out the entire vehicle; to which he said he would. I then told him the rear seats had stains on them, and there was dog hair in the rear seat area. He said he would have all that cleaned. I had also crawled under the truck to check the spare tire pressure. There was so much mud that it filled in the cavity of the spare tire rim to the extent that I dared not try to check tire pressure without pressure washing that area. There was also mud caked on the entire undercarriage rocker panel area of the driver's side, but NOT on the passenger's side! I went down and washed off the rear tire, but because of holding the wash wand upside down, I got virtually nothing elsewhere. That mud on the driver's side rocker panel area remained there! Yet one of those "famous" concessions was that the undercarriage had been washed twice! Then how is it that all this was still there when I got the truck? This vehicle had obviously been stuck in the mud somewhere (probably in a ditch) on its left (driver's) side. Those spots (particularly on the driver's side) that I had been looking at for more than a week and thought were roadway water puddle splashes were in fact chipped paint! The person driving had been rocking the truck back and forth (forward/reverse) in 4-wheel drive with wheels spinning and fine debris and gravel coming out and damaging the paint on both sides of the truck. This damage had NOT been disclosed to me nor made reference to in any fashion! Nobody wanted to talk about how this got done or who might have done it. I made it very clear that somebody there KNEW the answer to both - and all they had to do was start asking questions! I told the sales manager I thought they should take care of it since it had never been disclosed to me. Various things were discussed including my idea of using a can of spray paint which was quickly dismissed. I suggested a touch-up spraying of the affected areas by the body shop, but was told that would not work because the paint would not match. Their body shop wanted to paint all four doors. Their own body shop was too expensive for the sales manager. I initially brought up commercially sprayed on bed liner to cover the damaged area. Each quoted $800 for a 4-6-inch-wide strip on both sides. John Jennings had told me that the sales manager claimed he offered me (as one of those concessions) to pay $800. I told John that was NOT true! What was offered was to pay one-half of that amount and for me to pay the other half. Since matching paint seemed to be such a major issue with their body shop (although others have disagreed with this), and since I decided that bed liner was probably not really going to look that good, I suggested a 4-6-inch accent stripe of another color to be done on both sides of the truck. I was told by my original salesman that the body shop wanted $1500 - $1700 PER SIDE to do that! At the end of our meeting, John took pictures of all the damage to my truck, said he would talk to Steve Dellenbach, and get back to me in a couple of days. That was three weeks ago! Doesn't say much for the dealership! Actually, it says quite a lot!!! read more

I took my 2019 GMC pickup to Dellenbach to fix my backup camera due to a body shop made repairs to my tailgate and then couldn't get my backup camera to function. Dellenbach installed a new camera and wiring harness and during the installation damaged the paint on my tailgate! They denied doing it and now I am back to square one! Dishonest dealership!!!!! read more

Dellenbach Motors - Paint damage due to Dellenbach!! - Car Dealers Near Me - Fort Collins, Colorado

I have been waiting out COVID to purchase a new vehicle. I could wait no longer. On a whim one Saturday, I decided to test drive a couple vehicles, a crossover and a sedan. So began an amazing experience facilitated by Eric Cordova. He is kind, casual and genuinely interested in making the customer happy. I selected a Malibu and he made the process seamless! Mike handled the finance piece efficiently and easily. If you are in the market, go see Eric and the team! read more

I wish I could leave fewer stars. I own a Chevy Bolt that I bought from Dellenbach. Chevy called me and offered to set up an appointment for getting my ev battery replaced under recall. I showed up for the appointment and they had no idea about the appointment even though they sent me several emails about the appointment. They had no battery and no idea when they would get one. They blamed their own call center for the mistake. The owner Steve was defensive and had 0 empathy for my problem. Save urself & go elsewhere read more

Hats off to David Valdez at Dellenbach Motors, 3111 S. College Avenue, Fort Collins CO 80525. Out of more than 25 dealers between Estes Park and Canon City, this dealership was the ONLY one who agreed to at least look at our car on the same day we brought it in. Everywhere else it was from three days to two weeks before they could get to it. Of course, this is understandable with the present shortage of technicians and support staff, but ours was an unusual and urgent situation because we were on a Corvette run out of Southern California with 19 other Corvettes, and had reservations for hotels and tours throughout our trip, which still was going to Canon City, the Sand Dunes, Durango, Four Corners, Flagstaff and Laughlin before returning home. We sat in the car and waited. Fearing the worst, we began calling rental car agencies, in case we would have to stay in town while the car was repaired. No luck. Not Avis, not Hertz, not Budget - or we couldn't get through. So how would we get a hotel? Should we start canceling the remainder of the reservations? Would we have to fly home and then fly back to get the car? We had heard it often took days to get parts. But then, David came out and said one of his technicians was at a stopping point and could take a look at our car. He ended up replacing the rear end fluid and the chattering on tight turns which had concerned us stopped. Could it be? Was our problem solved? It was! We left the dealership at 4:30 PM and were able to catch up with our group by 8:00 PM. We are so thankful and appreciative of David Valdez and the Dellenbach dealership for showing such kindness and understanding in our situation. How nice to know that there are still businesses in existence that have heart. Thank you for making the remainder of our trip a great success! read more

Worst experience ever had.had an oil leak they wanted to replace verything thing that had oil on it not even finding the soarse $350.00 plus for oil lines $400.00 for oil cooler gasket 400.00 for oil pan gasket It was none them it was front seal slinging the oil on those spot fixed it myself for the price of your seal.never again!! read more

Coming to have my battery changed for my 2017 Chevy Traverse. I already called their parts department the day before and was confirmed that they have the battery that fits my car in stock (I gave my VIN number) for $170. They said that installation was free. I came today to have it done, but they want to sell me a very expensive AGM battery for $540....I said I already called their parts department, but the service Advisor Johnny came to me that I need to have an expensive AGM battery on my car or there will be problem with the car. I told him that I already checked and GM website, put my VIN # told me that the battery for my car is only $169.95 installed....but he insisted that I should only use the $540 AGM battery. I decided to not buy from there....but I was still charged $106.27 for performing battery test...and I asked what this is...and Advisor Johnny told me that it is to pay for the 1 hour labor to take the battery out of the compartment....which I did not see as when he showed me, the battery is still sitting inside the car. I ended up going to Advance Auto Part, got the battery that fits my car, and they installed it for free in less than 10 min (which Dellenback charged my 1 hour labor just to take it out but never happened) at less than half the price quoted by Dellenback....so disappointed with Dellenbach Service Dept...Paying $106 for labor to take the battery out of their own Chevrolet car (which other shop can do in minutes), and told me info which I already know (that my battery needs replaced) and was forced to buy the expensive battery even after I already checked everywhere with my VIN number of the items I need and confirmed by their parts department. Very disappointed with Dellenback Service Dept.... read more

I'm giving them one star because I have to. We took our Chevy Colorado ZR2 in for service under warranty telling them what we had done for the problem. All they did was the same thing which didn't fix it, of course. When we asked them about it and the solution was an expensive one they refused to do it saying it didn't work. Basically they gave us no solution at all - they actually told me to contact GM about their design. Not helpful and truly unbelievable. Do not go these people. read more

I am utterly stunned right now as this was unlike any experience I have ever had with a car dealership.. We bought a used Volvo from Dellenbach last week. After getting it home we had an issue getting it into gear. I called to let them know and our salesman Mike McCracken was about as helpful as them come. When I told him my concerns, he talked to the owner. Then offered to come to my home, pick up the car and get it fixed! Mike just left! He took this used vehicle, got it fixed and dropped it off at my house! If that is not customer service, I have no idea what customer service is! Wow! If I could give these guys 10 stars I would. Mike, you have earned a life long customer. Thank you so much for being a honest, up front and hard working person. This will pay off in the long run. THANK YOU!!!!!!!!!! read more

These guys don't know how to balance tires! I took my truck back and talked to John Dellenbach and he claimed they balanced the wheels and tires, but it still didn't drive correctly. I spoke to John again about his guys not fixing my truck correctly, and he said there's nothing he can do. He even told me none of this service workers want to work hard. GO BUY YOUR CHEVY OR SUBARU SOMEWHERE ELSE!!! Their sales team is top notch. Their service team doesn't even deserve one star. Save yourself the hassle and headache and buy from a different company. read more

This is by far the worst service center in the city of Fort Collins. They don't care about safety even though they claim they do. I had them fully replace the front & back brake system on my Chevy truck. Before fully test driving my truck and braking in the new brakes they said it was done, when I picked it up and tried to drive it it wouldn't even stop at the stop light. Didn't get any call backs for a day and a half. Very unsafe and unreliable company to bring your vehicle to. I recommend everyone go anywhere but here. It's for your safety. read more

Do not take your sports cars or any cars here for that matter for service! I brought in my 2007 GXP for a rack-n-pinion which I was told by Dellenbaugh was leaking. I had a brand new trasmission in the car and told them not to take to car above 3,000rpm. This is where is issues began. I got the car back and immediately noticed the leak was still there after paying 1000$. If this wasn't enough they put the wrong fluid in my car for the power steering system which now voided any warranty on the parts. But here is the kicker, after I got the car back I pulled a data log the the cars computer, it showed the car was hot rodded at over 5,000rpm. The car has over 500hp and they thought they could get away with taking it on a joy ride. The managers are rude and impossible to get ahold of. There are several people I know looking for cars right now there and I will make sure they do not go back I read more

Drove into the service bay at 330 on a Saturday. Asked if they'd check out my check engine light as it'd come on the day before. I was also hearing a grinding noise. Chris said he was sorry but the service guys were closing up as they close at 4. But he could make me an appt for Monday. My question is if they close at 4 would you not still see customers up until that time? Disappointed as I'm in from out of town and need to head back on the road Sunday. Would've been nice to know if there was anything to worry about. Poor customer service! Shout out to Toyota as we'd had my daughters car to them for the check engine light- they had it diagnosed and we were gone in 20 minutes!! read more

These people have caused my mother and I nothing but grief over the past 3 years. My mother cosigned on a car for me because I was going through a rough time. These people continued to contact her, not me, for every single thing up to and including trying to upsale her on a new model. These people are shameless and ridiculous and I have no CARE for them at all. Dellenbach is not a place to go to, run!!!!!!! Do not buy a car from here, they have absolutely no concept of who you are or what you are looking for, all they care about is MONEY!!!!!!!!!!!! You will understand what I mean when you get an appointment with them to get an oil change, the first time. My words will ring in your head. read more

Service advisor Rick was awesome. Parents were on vacation and had a problem with their new Silverado and he took care of them in a short period of time displaying excellent customer service during the entire process. Thanks Rick for getting my parents back safe! read more

I just bought a Chevy Truck from Dellenbach Motors, Fort Collins, Co. My salesman was Justin Jurgens. I arrived around 1pm, it was blazing hot, and Justin was honest and quick. He listened to what I wanted and my needs, cut to the chase, showed me the options available. I picked a truck, started the paperwork, changed my mind, test drove another vehicle, picked that one, then, couldn't decide. No pressure. Walked around and talked to other salespeople, the manager, took my time. In the end, I left with a new vehicle, happy. I got a very good trade in price for my older truck, win win for everyone. I would definitely recommend this dealership and Justin Jergens. Also, the loan officer, Glen, was courteous, fast and funny. I was out of there by 5 pm. Linda Slover Twisted Sisters Green Cleaning Wellington, Co. read more

Went in today to have something fixed (the damage was totally my fault) but this is the SECOND time they have been more than 2 HOURS off on giving me an estimated finish time for the repair. I'm totally game for you taking your time to fix my car correctly but don't tell me it's going to take 2 hours and it takes 5 (literally-from 7:30am to 11:30am, and that was me pushing them to get done)!!! That is a complete disregard to my time, and not how I would run any of my businesses. And don't wait 1.5 hours after it's supposed to be done to seek me out and tell me why it's late. Unfortunately, I feel like I'm stuck because I leased it from here. Should try to find an alternate dealership. read more

My review to their service is listed below their response. As you can see, they really dont care about their customers or endangering their lives. If I could give them negative stars I would. Colby I appreciate the comments so that we can make changes if need be. The recall is something that came from General Motors, and they supply the parts for this. So we have to depend on them to supply the part. At that time we discovered also that the cv axle needed to be replaced. Again this is being covered by General Motors, we have to get part from them. Which by the way is on strike, so parts are limited. We did our best to get the part for you as quick as possible. The car was dropped off with no gas , so we could not drive it very far to see if it was pulling. But they drove it down college about a mile according to the repair order and was operating as designed. You do have the option to take it to another dealership if you so desire.   Dellenbach Motors was reviewed by Colby Weight Survey - Oct 1, 2019 1.0/5 Should I start with the visit in January where they altered the strut in my car or the visit in July where my car was found to be part of the recall for the lower arm control or how it took 7 weeks for the recalled part to be replaced? And even after it was replaced and after I bought 4 new tires, my car still didn't drive correctly and needed the CV axle replaced? Where to begin and where to end? My car is 2 years old! It should not be having any issues but ever since bringing it to your dealership last January, I have had nothing but problems as you can see from the above. With my most recent visit, I was given a loaner car. That was nice considering I commute to work daily and could not miss work. However, I was told my car would be ready last friday September 27th. I had plans to fly out of town and told the dealership I would be there monday morning to pick it up. When I arrived, no one knew if my car had been fixed. No one knew where the keys were and it wasnt until 3:30 that afternoon that I received a call to pick it up. As I could not leave work early to pick it up, I went this morning. I was told to bring the loaner back with a full tank of gas, which I did. My car, on the other hand, was on empty. That was so very nice! So I had to pay for 2 full tanks of gas.. such great customer service considering I was told by your service tech that this was dellenbach's fault and you were going to make it right. Way to go! And please tell me how the car was test driven on the freeway with no gas? And since you havent been able to fix my car up to now, I'm supposed to just believe that it's fixed. The only reason I'll ever return to dellenbach is because my car is under warranty. read more

I turned in my Denali for prices on diagnosing and repairing 2 problems. The first item was estimated to be about $1200 but 2 other local shops had quoted $750 and $775 (without any additional $ charge for diagnosis). The second I was told that the problem was something that they could not get a replacement harness for and would have to charge at least $1200 to attempt any repair. I said no thanks as I was not willing to give them an open check book- they charged me $153 for the diagnosis and repaired nothing. read more

First impression matters! The one that Dellenbach left me was not a pleasant experience. It took 3 hours to figure out my loan for financing and still wanted money down which would have been fine if the guy I was talking to over the phone wasn't so rude and pushy about it. Not the best customer service. I went to Markelys and had a more than great experience. Will not be going here again. read more

After 3+ years of servicing my vehicle, it amazed me that no troubleshooting of a simple fix of replacing an engine air filter could be handled by the team of service people. One would think a vehicle inspection and mileage includes checking this, as well as complaint of vehicle performance several times, however because no codes show up, no problem. No more Dellenbach for me, very dissappointed in 2017 service. read more

normally very happy but dropped off car and told them I finished work at 2pm. I am calling and keep getting voicemail and there is only one person who supposedly can help me. I don't think this is very good service that I am relying on one person only to be able to tell me that. My work is closing for the day and I am without car and waiting (for over an hour and one half for lunch to finish so I can talk with the one person who knows what is going on). Not impressed. I dropped car at 8am and they said they only needed for 1/2 day read more

Thank you for your great service Mike McCracken!! We saw a listing on the net and drove up to view the vehicle. It had not even been detailed or put into their inventory. The quickly cleaned it and let us take it for a test drive. Mike delivered the vehicle to us on Wednesday fully detailed, oil change and all. We're extremely pleased with the deal and the wonderful service. I really like Mike. He's very down to earth and I felt at ease trusting him with this purchase. I highly recommend you talk with him. read more

The work we had done this time was warranty work from another dealer from a different city 9 years ago and they took very good care of us. They took the truck in checked everything out and kept us posted on the results. It was covered under warranty and let us know of a couple of items we need to watch. That is easy to do because the vehicle is 15 years old, but they treated us has if we owned a new vehicle and been coming to them for years, no pressure to correct the other item they found (Minor). We will be back and when it comes time to purchase another vehicle we will purchase it from them. Our service advisor was Mindy and she was awesome to work with. Thanks for the help. read more

I had the best car buying experience with Bruce Ford. He cut right to the chase and was hassle free. I will be back for future car buying needs! Easiest car purchase to date. Thanks Bruce!!!!!!!! read more

Justin Jurgens helped us choose a car we would not have otherwise considered. He gave us a personal testimony on it's quality and life length. We drove the car off the lot on the same day. Excellent customer service, not pushy, excited to help us find a car that not only met our needs but also our price range. read more

I own a 2009 Chevrolet Silverado 2500 HD diesel pickup. I did not purchase the pickup at Dellenbach; however, I have always had all of the necessary services and repairs performed by their service department. Service representatives have always been friendly, honest and informative and kept me posted along the way as repairs were being completed especially if additional work or parts were needed. Services and repairs are performed in a timely and professional manner and the vehicle interior cleanliness is always respected. Prices are reasonable and as expected. read more

My check engine light went on and my car started smelling like gas. Naturally, I panicked and took it to the closest Chevy service center I could find. The diagnostic of my Chevy Cruze with 59,000 miles on it stated that I needed a new valve cover and intake, cam shaft, water outlet and water pump, all totaling $1300 plus. I took it to get a second opinion, and low and behold, I only needed a new valve cover. What a joke. Save yourself the time, money, and frustration and take your vehicle anywhere else--I recommend Fred's in Loveland. Oh, and they charge $100 for a diagnostic. Would post 0 stars if I could. read more

We purchased a new crew cab pickup from Dellenbach in 1985, and have bought many other vehicles from them over the ensuing years. In the last three years, we've bought three vehicles, most recently just a few weeks ago. And once again, all the folks at Dellenbach made this an excellent experience, the reason we obviously keep returning. Our sales rep Max Svobodny is absolutely sensational in every way, and he went way above and beyond to make sure he knew exactly what we were interested in, and then he made sure we had the perfect vehicle for our needs. Max was very pleasant, positive, professional, extremely knowledgable, and profoundly helpful every step of the way, with zero high pressure pushiness. He has been exceedingly generous with his time and help for all our questions regarding the many "high tech" aspects of the new vehicle, and is always a fun and pleasant guy to work with. He has never pressured us in any way, and always makes us feel welcome and not like we're "bothering" him once the sale was complete. If you're in the market for a new vehicle, we highly encourage you to visit Dellenbach and seek out Max for a maximum positive experience! The sales manager Wendy and finance guy Mike are always very helpful and enjoyable to work with as well. We were given a very fair and competitive value for our trade-in, Wendy worked with us in ensuring the vehicle was exactly "right" and the pricing was fair, and Mike worked diligently to secure the best possible rate. A truly stand out, superior, customer centered, and even fun car buying experience. So let's see.... very pleasant, positive, courteous individuals to work with at each step; fair valuation for your trade-in; competitive pricing on your new vehicle; excellent follow-up service; No need to look anywhere else! read more