Our father, after a long career with the state, worked at Markley as a parts delivery driver for 18 years. Upon his passing, we went to Markley to sell his Honda Passport (where he had purchased it just a couple years ago), I guess out of some show of loyalty. The offer we received was a total lowball, far below even KBB value. Markley even printed a "KBB value" on the offer sheet which was $2000 lower than the value we checked one day after, which seems shady. Excuses were it needed an entirely new windshield (it had one tiny pit, easily filled in with epoxy) and needed an oil change ($50 cost to Markley?). The used car manager was rude and didn't care. Even told us to just "go elsewhere" if we didn't like his offer. We weren't expecting special treatment, but an insulting lowball offer and rude attitude was surprising. Don't bother giving your business or time to Markley... this is a dealer gone apathetic after decades. read more

Over the past year I have had universally great experiences with their staff from the operator to salesmen to service reps who are friendly, professional and show genuine care about your needs as a customer. I highly recommend Markley Honda. read more

Great Staff, Easy Financing, in and out within 3 hours on a Saturday. p.s. greeted nicely at door by young ladies at entrance. To me, that means a lot to be treated politely with respect unlike the hacks at the local Lexus dealership read more

MARKLEY doesnt carry Civics or Accords stupid decision. I wanted a Civic so I went to Honda of Greeley. I have NEVER had the best experience leasing a car. Absolutely no pressure only kindness! I will NEVER do business with Markley ever again!! read more

I am happy with my repairs. They were very courteous and knowledgeable. A friend of mine referred me so, this was my first time going to Markley Honda. I will definitely go back again. read more

Review for parts department: I came in today specifically for transmission fluid for my older Honda. When I went into the service department, the gentleman was quick and kind to inform me I was in the wrong area and he helped me get to the parts department. The two gentlemen working the parts department were friendly and got me what I needed right away. They informed me of any additional parts I may need as well as the prices and gave me the information to have on hand should I need to come back. The process was simple and quick and I would definitely come back for future part needs for my car. read more

I want to send a big thank you to the entire team at Markley Honda. I had been trying to source parts for my Mothers Honda S2000 and called every local dealership to me in the Dallas Texas market, but I was never actually able to reach anyone. The team at Markley was wonderful - including making sure everything was packaged and shipped directly to my shop here in DFW. The Parts team is fantastic, their service team is top notch, and they have some really awesome technology! The big thing about Markey Honda, is they treat you like a client and not just another number. I will continue to send all of my Honda business and needs their way moving forward! read more

Arnie in service is the best!! Very thorough in explaining what's wrong with our car and attentive to all customers!

The engine in our 2020 Pilot suddenly started misfiring as we were going out for the day. Luckily, it was early on a weekday, so we decided to drive straight to the nearest Honda service shop, which was Markley's. As we entered the shop, we immediately picked up on the customer-comes-first vibes running throughout the shop. The staff was all on their toes and focused on the customers. We were received by Will, the service associate. He made us feel at ease with his professional, yet friendly demeanor. A very pleasant surprise was that we were outfitted with a free loaner vehicle, a brand new Passport mind you. The issue with our Pilot turned out to be that debris had made it's way into the air-flow sensor, which was quickly diagnosed, and an easy inexpensive repair. The mechanic even took a video of the issue to make it perfectly clear what was going on. This was shared with us on-line. It was an unexpected touch and made us feel the shop could be trusted to perform only the services actually required. We highly recommend Markley Honda! read more

Markley Honda went above beyond during my recent service appointment. They truly care about their customers!

This was by far the worse experience I have ever had at a dealership. I bought a van and it had so many issues with it every time I brought it in to get something fixed they told me there was nothing wrong with it. I moved to a different state and took it to the Honda dealership down here for the same issues I took it in for before and they had my car for 20 days and found issue after issue with my car and it ended up costing $34,000.00 to fix. These are issues that should have been fixed the millions of time I brought my car into markley. I will never go back here and will never refer anyone to go there for service of to get a car. read more

The new scheduling system does not offer selection for services nor does it provide the cost of services.. It was nearly $100 for an oil and filter change. Meanwhile, I checked a Honda Dealer in Las Vegas (where my vehicle was purchased) and a similar service was $60. What is the point of going through Honda for service if the costs are inflated? I may need to look into a new car and a new dealership. read more

Brought car in to do a job. Left it all day. They did not do the job. Nor did I get any communication about it. Will most likely never be coming back. I'm done. read more

Service on my Honda HR-V was fast and easy on a Saturday, sales process was easy with Joseph Paradise on my first ever lease. Great work all around read more

There have the best Service, Sales, Parts and Bodyshop! The people there are always pleasant!

I service my 2020 Toyota Tundra at Markley. that's how great they are, a Toyota not serviced by Pedersen....the service I get from Markley is second to none. Alex Bustos, in particular communicates very well and goes above and beyond to ensure my truck has all of its maintenance dialed in. I highly recommend! read more

Five-stars to Sara Fisher at Markley! We quickly came to an agreement when I showed up with the price I was willing to pay. She went above and beyond to make sure I understood the features on my new CR-V and followed up to make sure after I'd had the car that all was going well. She came through every step of the way. Looking forward to coming back and working with her again in the future! read more

Markley Honda is my go-to for all things in regard to my Pilot. Great customer service with friendly people. Highly recommend!

We purchased a new Honda last year and it was a good experience so we decided to go back to look at a used car for our child. Very different experience with the same salesman. The manager Huang was extremely rude and rather than negotiate or have a conversation about price he essentially told us to go away. We were trying to teach our child how to negotiate on price and the price asked about was only 500 less than they were asking. We absolutely will never be back to Marley Motors for any reason. I had really liked the salesman but the fact that he hid while Huang disrespected us made me question everything I had previously thought about him. read more

My first experience with Markley Honda service was poor. The valet picked up my car at 8:45 am. I noted there was $120 order estimate to look at my sensor that is acting up. I told the valet that my car is under warranty, and he said he would let them know. Around 4:30 I called because I still hadn't heard anything, I just got sent to voice mall repeatedly, which is what has happened every time I call. I should have been tipped off when I had to leave a VM just to get my car in and it took 2-3 days to hear back. Finally at 6:00 pm I get a call that my car is done, that they couldn't replicate the sensor issue but they are happy for me to bring it back another day. And oh now they don't have time to return my car until the next. Frustrating. The car comes back the next day -- with that $120 sensor diagnostic fee on top of my oil change and wheel alignment. I've NEVER been charged for something like this at previous Honda dealerships, even when out of warranty--especially when they can't replicate it. I asked about it to two people at Markley and they said diagnosis isn't covered by my Honda Care warranty. What. The sensor issue--which throws on the brakes unexpectedly and is quite dangerous -- has happened about every day since. In addition, there were several recommended services that I was NEVER told about while they had the car. They are just listed on the final Invoice. Why weren't these mentioned so I could get them done while the car was already in for service?! I love my Pilot but not having a local service department I can rely on will make me have to consider a new car brand in the near future. I'm one very unsatisfied customer. read more

Not a time goes by that something doesn't go wrong with the service. There was the time they told me I needed new air filters, so I paid to have them replaced and they did not replace them. There were the five (yes, FIVE) times they put the wrong type/level of oil in my car and comped us a free oil change the next time as an apology. Most recently, was told my splashguard was damaged... I'd had them take off the splashguard over a year ago. So between lies, endless upsells, and gross incompetence, Markley Honda is consistently a very frustrating business to go to. I only go there for an oil change because they can get me in day-of. Also didn't appreciate the snarky guy behind the counter interrogating me about my spark plugs and transmission fluid, giving me the "oh you did those yourself, huh??? Where? When?? What do you know about that stuff?" For your information, I had those done elsewhere because I don't trust you people. You literally lied/misled me in the same conversation about 30 seconds ago. read more

I take my car in for regular service. I bought my car there back in 2012 and have had ever since. The service that has changed...not a fan. Before, oil changes were 45 bucks and were that for a long time. Last time was $75 and now, it is $125 for just an oil change??? I get that there is inflation but seriously! I also got a long list of crap that my car needs. Got a second opinion and the only thing my car really needs is a new strut as one is really worn. As for pricing, they quoted me $1,698.24 for one strut plus labor. Funny, I can go to an auto parts store and get the parts to replace ALL 4 STRUTS for $150. Luckily, my fiance is handy. I don't think I will be returning here anymore. They used to be awesome but now, they are trying to bilk everyone out of their.money. read more

Literally the easiest and best car leasing experience ever. Dave Parent is an awesome salesperson and was super helpful and nice through the whole process. This is my third Honda from them (I had a Ford and a Mitsubishi in between) and I'm glad to be back and am sticking to this brand because it's so reliable and to this dealer because they are amazing. read more

I had a very pleasant experience at this Honda dealership. It was a small job( key duplicate). The service rep was friendly and competent. He told me how long it should take, came out and showed me where to wait, bathroom, etc. When the key was ready he came and got me, walked me to my car to make sure key worked. Nicely done. read more

I am a WI resident, formerly from Colorado. I was visiting friends in Fort Collins, CO and looking to purchase a new 2023 Honda Ridgeline RTL. My friend and I visited Markley and we were greeted by Paul (who I am not blaming for this experience). We found a Modern Steel Metallic gray RTL parked at the far back lot and stopped to look at it. Paul greeted us, brought keys, and provided answers to my questions as well as he could. For those answers he didn't have, I drove the RTL (nearly a city block) to the front of the dealership where a different (apparently more seasoned salesman) took over trying to sell us a vehicle and answered my questions while seated in the truck, while interspersing flirtatious comments with me which were seriously ridiculous and offensive. We then went inside the dealership to sit at this salesman's desk at the front/left cubicle (I don't know his name; unfortunately I disposed of the card he gave me), as he "joked" with Paul that they would split the commission. After alot of chit chat to make us feel as if they were our friends, I told them that I was going to talk to my husband about this, and went outside with my friend. While on the phone with my husband, we decided to purchase this RTL - once we could come to an agreement that the dealership would remove their $1769+/- unnecessary dealer addon fees, and once I knew what they would give me on my trade-in. Paul came outside near the end of the phone conversation and I told him what we had decided. He immediately stated (obviously being instructed by the seasoned salesman inside), that there is an automatic "required" $3000 fee assigned to out of state buyers that they cannot remove. I said that this is a deal breaker. He told us they don't have enough inventory, and said to have a good day, jumped in the truck and drove away. My friend and I stood in shock, not understanding what the heck had just happened, as my husband on the other end was equally shocked. We then walked the city block to their far back lot to retrieve my car and leave. Apparently Paul was instructed to leave us as soon as possible. I have since learned from another dealership in Golden, CO that the $3000 out of state fee does not need to be passed on to the consumer. Well, of course. Markley could have negotiated with me and we would likely have purchased the truck that day, but they chose to keep their commission as high as possible. Just FYI, Markley... You obviously counted me as insignificant, but the friend who was with me is a resident of Fort Collins, as is her extended family. We told this story to each of them. Every family member will never consider working with Markley. Thanks to the way that we were treated they will relay this story to every potential customer in your community base that they know. FYI, I am 65. A friend made the point that this incredibly rude and unprofessional treatment that we received was committed against a "Senior" (although this is a loose term in the context of my abilities and conduct). My experiences with dealership conduct have traditionally been disappointing. Congratulations, Markley - you just raised the bar on how bad it can be. Note: When writing reviews I also read the others left for the same company. When I see multiple bad reviews and then amazingly see 5 Star glowing reviews conveniently sprinkled among the bad reviews - I always wonder - who was hired to write those 5 Stars to offset all the bad? Hmmm... read more

I had a dead battery in my Honda CRV that I drove to the nearest auto repair to have replaced. Before they would replace it, I was told to check the warranty status with the Honda dealer who installed the battery. So I pulled out my old receipt from the battery and contacted Marley's service department. Over the phone the Service rep confirmed the battery after pulling up was still under warranty after pulling up my service records and a replacement would battery would be free of charge. I drop off my car on Friday Evening and a second service rep pulled up my info snd had me sign their forms which. stated there would be no charge for the battery replacement. Then on Saturday morning I get a call from a Markley service rep saying they would not honor the warranty and were going to charge me for the battery. After arguing with the service director fo several minutes I was put on hold for sbout 15 min and finally was told they would eat the cost of the battery and not charge me. Hello the battery was still under warranty.. I will not be back. read more

My partner and I purchased a brand new 2024 HRV (Nordic forest) and owe everything to brad manifolds (sales consultant) customer service, professionalism and trust. He changed our lives and know he can change yours too. Shout out to Dylan Pellegrino-sales and leasing consultant as well! read more

I moved here from out of state, and I had a very good experience with the Honda dealership in Georgia where I lived. The experience here in Fort Collins has been nothing but horrible! They try to overcharge at every possible opportunity! I was quoted $65 as a diagnostic fee to just figure out what was wrong, when I got to the dealership they tried to change the number to $165! I refused to pay it and they immediately dropped the $100 off down to $65. They then proceeded to diagnose. My problem is needing a new alternator on a 2012 Honda Odyssey and quoted me a price of over $1100 to replace it. I was shocked and disgusted. I took my vehicle. I found McAdams mobile mechanic service through the Internet. They came to my house and did a complete job on my terms at my home for $450! Markley Honda is a total rip off they gouge people, they are looking for every opportunity to steal money out of your wallet. My suggestion is you never, never, never visit this dealership! Spread the word to your friends. read more

This review is for the service center as I did not buy my Honda at this dealership. I've been going for about 4 years and every time it's worse. They have tried to charge me prices higher than what's posted on the sign behind the service rep. They have tried to sell me services (ie brake replacement) that I have gotten second opinions from other mechanics and have not needed. And they keep me waiting for hours over simple things like an oil change. The last time I went in for a 4 PM appt for an oil change, I was still there at 7 when they were turning off the lights and locking the doors. I had to go hunt for someone to find my car and tell me what was going on. I have been a Honda girl my whole life, but I would rather change brands than give Markley Motors any more of my business. read more

Came in for an oil change and had an appointment at 930, didn't even start the service till 1030. Then they returned my car with a huge crack along the windshield (there was previously a smaller crack in the lower passenger side but minor) and now it extends across the entire driver side right through the middle. I called and they claim that I went in with a crack that large but that is not true. My car came out in worse condition than when I came. They also told me they washed my car but it definitely did not look washed and I had 2 different employees say it was, so I mentioned this one on the phone too and they said the footage is inconclusive if it did or not. It was obvious it was dirty. This is not my only bad experience here, last oil change I came in and it took over 3 hours to complete. Not returning or recommending. read more

Highly recommend! Honest, friendly, and all the employees seem to really care! Been around since 1930s!

We love the team at Markley Honda! Their service department is great, and we love the free car washes you get when you purchase a car from them. Their sales team is awesome, and we have always had a great experience working with them. read more

Well, about my 10,000th visit to Markley since we got to town in 1981. And about my 10,000th full satisfaction with the experience. We have always been happy with and felt we were treated fairly by the sales staff. We bring our cars in for regular servicing, and are quite pleased with the friendly and effective service here. Our family cars have largely been Hondas and Saturns (when Saturn was still a thing), all from the good people at Markley. read more

They've been around for years and know a lot of people. My guess is; if they know you then you get a decent car, if not then you get a lemon. After it happened to us we asked around and two people on our street alone said the same thing, I wish I had read the reviews first. read more

I'm new to the area and decided to get my car serviced at Markley. Only once in 4 service appointments has my service been done in a timely manner. It took them over 3 hours to replace my tires. When I asked, they never updated me, I was told "we're a little backed up on appointments ". Don't bother with their service department. I'll never come back here again. read more

Just showed up as a walk-in oil change before 3:30 pm on a Saturday. Hours are listed until 5 pm. Was denied service because there weren't enough staff and I didn't have an appointment. Disappointing but I shouldn't be surprised based on previous experiences. read more

I've owned three Hondas now and two of them were purchased from this dealership. I have always appreciated the service from the sales associates! They haven't been pushy and give us attention, answering all our questions and taking as much time as we need with selection or consideration. I've never felt like I was being manipulated or patronized during a car-buying situation. I have been to the service department on many occasions because they have pretty decent prices when it comes to an oil change or regular maintenance and I know they will treat my car right. The only complaint here is that it seems they always take longer than they say they are going to and that is frustrating. Why not just give me a realistic estimate for how long I am going to have to wait?? I don't live very close, but if I did, they have a service shuttle that will give you a ride home and back. I have worked with the collision repair center as well on insurance repairs and that went smoothly, giving me car back looking as good as it did when I bought it. That was pretty smooth and the service was good. One last thing that is small, but makes me happy...the cookies that are baked fresh while you wait for your car to be fixed. So good! read more

I've been a Markley customer since 2015. The service has always been fast, reliable, and reasonably priced. Our experience purchasing a vehicle through them in 2019 was also excellent. But the reason I am writing this review is because they were nothing short of amazing when we had some things go wrong on our Pilot after the warranty expired but well before they should've, considering the reliability of the Honda brand. Will and Eric went way above and beyond what was expected. All I can say is that the "Markley Difference" is a real thing. Thank you, guys! read more

My experience with Markley Honda has certainly left more to be desired. The folks who I have worked with have been friendly enough, but that only goes so far when the car buying experience itself goes horrendously. To start I was shown a car that had yet to be put through their inspection. So even though I was interested in the car and needed it for transportation due to my other car having issues I could not take it because they had to run it through the shop for an extra 2-3 days, which forced me to incur nearly $200 in rides to and from work. Only to find out about two weeks later that they sold me a car that had a JB weld held together exhaust that came apart (which is how I found out about all the other issues), seeping transmission fluid, leaking shocks and struts, etc. I understand I bought a used car. But there is a difference between a used car and a broken car that hasn't been transparently explained, even after insisting on holding the car for inspection. Which is entirely unacceptable. And to add insult to injury, when I bring these issues to them there is conveniently no loaner cars left in a lot full of vehicles while they look at the one I bought. Except for the one with a bulge in one tire, and another running flat. Where was the inspection when the loaner was returned? What if I had needed to go somewhere off of the interstate? If both of those tires had failed I could have been in a severe accident. Now I bring back the loaner with the busted tires and they again didn't have any other loaners in a lot full of cars, and now I have been sent on my way in a Uber on a day that I needed transportation to get things done. I am sorely disappointed with my experience at Markley Honda and will surely be spreading the message of how things went. read more

Salesperson Luis followed by sales manger Thomas could not be any more disgusting and incompetent. Luis knowingly lies to, yells at, gaslights, and intimidates disabled customers who dare question him. I discussed this with the sales manager and tried following up several times over weeks even though I dreaded doing so because I was so rattled by the situation. To no avail. To sum up this dealership is ableist. As in they like to harass disabled people then ignore any of their concerns. read more