Car is in worse shape after picking up. Broke a cheap plastic part, said it was partly broke already but will pay for it, its been three weeks no call. Rain sensor bad, I asked service writer to see if Carmax warranty would cover it, said he would not lie for me? Still not sure what that meant ( date code on windshield proves its the same windshield ) Did not reset oil change light ( $160 oil change ) Will be purchasing new GTI from somewhere else. read more

I sold my 2015 TDI Sportwagen here and I was very impressed with the way I was treated. The salesman, Domanik, was very friendly and we had a great conversation while the manager checked out my car and calculated the value. The manager came back with the exact number that I expected to get for the vehicle and we had a deal. While waiting for the paperwork to get done several staff members past by and admired the car which was in terrific condition. It was a good day and I recommend this dealership for a fair price on a used car and I think you can expect good treatment from Domanik if you buy a car here. I had serviced my car here for years by the way and was happy with the work that was done. read more

I had recently gotten a faulty part 2 months ago from this very place, however I'm sure it happens at every dealership. I tend to judge businesses on how they properly handle issues and WOW they were super kind and helpful. The part I got was still under warranty so my repairs were free and they were able to slide me into their books even when they were fully booked out for another month. Thanks Rick for being professional, patient, and understanding. Sorry to anyone my mother called and probably yelled at. And thanks for the receptionist for being so kind! read more

If I could give 10 stars I would. Everyone know the troubles of going to a car dealership and the amount of stress it can cause. I spent a few months researching and a few weeks traveling from dealer to dealer. I didn't have one experience as good as I did at Ed Carroll VW. I didn't have one experience as good as I did dealing Bob and his manager. The purchasing experience was transparent (which can be difficult to find at a dealership) and easy. Bob put in extra time after hours and during work hours to make sure I was satisfied with the buying experience and I got what I had asked for. As a business owner, it is so important to stand behind the quality of your work and go above and beyond for your customers. If that's what you're looking for, ask for Bob. read more

We purchased a VW Cc from dealer. Could not have been happier with our car, their service and personnel.

I had a wonderful experience at Ed Carroll Volkswagen. I had an issue with my brakes and called the dealership. They were able to fit me in that same day and replace my brake pads and rotors. Everyone was incredibly helpful and very professional! Best experience I've had with a dealership. read more

I've only had great experiences so far with Ed Carrol Volkswagen until now. My latest experience has not been as great. They are fixing a recall and I brought my car in and had to come back the next day because one part went to back order and I had to pick my car up the next day and bring it back a week later which was not a big deal. The next I brought it in and I got a rental car and there was no brush to scrape off any snow or ice and no wiper fluid. I'm not sure if that is typical with rentals. Near the gear shift there was metal that broke off and left a very sharp and painful edge that cut my hand. read more

Ed Carroll Volkswagen - Sharp metal that can easily cut you near the gear shift - Car Dealers Near Me - Fort Collins, Colorado

We had a very good experience recently at Ed Carroll Fort Collins, CO buying out a VW lease that was originally set up in California. We had many options & these guys were very helpful, honest & knowledgeable on how to handle everything. Special shout out to Bob Pushkin for his patience & hand-holding in getting this done & to Lane Trujillo for streamlining the process. Everyone was very nice to deal with. read more

Very disappointed in the Volkswagen Service department. I have taken my car to the service department for the last ten years. Up until now I have had complete confidence in this service department. My latest experience was a total failure on Ed Carroll's part. When I picked up the car, the brakes (which were supposedly serviced) were soft and the shift plate (which was supposedly realigned) was misaligned. The car had to be taken back to the shop for their repair to be corrected. Despite a complete diagnostic check, within a month the check engine light came on and the car had a burning smell. Neither of these were an issue prior to the vehicle service. I took the car back to the service department and they tell me it will be over $3900 to replace the clutch and $3500 to fix a filter. Supposedly none of these major failures are detectible through their diagnostics. The Service Department took no ownership for their faulty workmanship. read more

This place is terrible with awful customer service, came in to replace a key and was first told to pay for the key entirely and paid for it, went back to pick it up and not only did they charge another 150$ to "program" it, they key-phobe didn't even work as they said something in the car is broken, something that wasn't broken just days before when the old key worked just fine. Was told by multiple workers that I was basically screwed and they would need to do more tests that costed more money just to get the new key to work. Awful service and they don't know what the hell they are doing other than screwing people out of money read more

Amazing customer service! Service members bent over backwards to help us when we were traveling from out of town and check engine light came on! Highly recommend!! read more

I was going on a road trip and needed an urgent repair. The service department worked around the clock to make sure I was good to go and my car got taken care of in a timely matter. Someone came in on their day off to pick up a part in Boulder I needed for my car and they got it done the same day.Everyone I encountered at the service department was extremely helpful and friendly. Thank you!! read more

We recently purchased a New 2013 VW Beetle Convertible. What a wonderful experience! Did you just read what we said? How often do you really hear that? It is usually" I just spent the day in the Dealership trying to get a car bought today!" Right!!! Never have we had a salesman that knew everything about the car like Dave Hess at Ed Carroll Motors. Not only that, the Sales Manager Leslie actually let's you deal with her. We felt happy with our deal we made. Can't leave out the Finance man, he was very helpful in getting us our 0% financing in record time! You want to buy a car and leave happy? Go to Ed Carroll Motors and tell them the George's sent you!!! You won't be sorry! read more

Ed Carroll Volkswagen - Car Dealers Near Me - Fort Collins, Colorado

Let's just say there's better dealers to go to. After I found a Taos equipped like theirs at another dealership priced $1,775 less, I received a call from Lane the finance manager insisting I get my car loan from them so they could make money on the buy rate since they were giving me such a big discount. In all his pushyness I simply stated I could go to O'meara VW in Thornton, if price matching was such an issue. He said oh no it's fine. Less than an hour later the salesperson calls saying someone wants to buy the car I was looking at, would I like to put a deposit down now, after I said no. Desperately again, they reached back out 2 hours later saying the customer bought a different one. Classic car sales scam sleaze tactics! Save yourself the effort, these guys are liars and crooks. Go to O'Meara or Greeley VW. I'll be happy to take my VW purchased in Thornton to Ed Carroll for the complimentary service though. read more

Bought a used BMW. Great service and friendly staff.

DO NOT BUY A CAR FROM THIS DEALERSHIP!!! We purchased our new vehicle in January; FIVE months later we still don't have the paperwork to register the car. The managers lied to me and told me the DMV lost my paperwork, so my husband had to take time from his workday to go there and sign a document that they forgot to have him sign. The DMV says they keep sending the paperwork back to the dealer because it's filled out INCORRECTLY!! You're a freaking car dealership and you don't know how to fill out registration paperwork??? The "manager" tells me he can't help me because he doesn't know how to fill out the paperwork??? And of course this is all done by snail mail so I'm stuck driving around with an expired temporary plate until SOMEONE gets their head out of their a$$ and fixes it. Save yourself a lot of frustration, hassle, late fees and tickets and buy your car SOMEWHERE ELSE! UPDATE: After I threatened to contact the Better Business Bureau they FINALLY admitted that they made a mistake, but still making excuses, telling me they've "never" had to fill out the paperwork that way. Really? Never? So I'm supposed to believe that my car is so special that the paperwork is different than any other car?? Or have you just not sold a single vehicle in the past five months that required you to fill out paperwork?? Hi read more

Always on time. Always beyond my expectations with level of service. They are doing wonders for the Volkswagen Brand! Thanks guys!!

As a first-time VW owner, Ed Carroll Volkswagen couldn't have made the experience more pleasant, ensuring that this will be the first of many VWs in our family! Purchasing experience Having bought multiple new vehicles over the years, and shopped around for many others, I can say that Ed Carroll has been a unique experience - in a good way. Their sales team provided the most open and least pressured sales experience I've ever had, letting the vehicle speak for itself rather than trying to convince me or be pushy. They were extremely knowledgeable about the product, and you could tell they love the VW brand (and are owners themselves). They even offered unaccompanied test drives, allowing us to truly get to know the vehicle and let it stand out for what it is. Without any difficulty or haggling, they beat the price that other nearby dealerships were offering, along with their own unique incentives, and combining other discounts that I had access to. All-in-all, we had got a great deal, without any pressure whatsoever, giving us all the time we needed with multiple test drives, car seat tests, etc. This is the way buying a car should be. Service experience While we haven't had any problems with our 1.5 year old VW, we have been in for regular maintenance and a couple very minor/quick recall events. In any case, the experience was great - the shuttle service is very prompt and easy to schedule, with the drivers being very friendly and conversational. The service team provides excellent explanations of the work being done, even providing a video from each event showing my car and the items that they focused on, any issues found, any work done, etc... and answering my questions. Speaking of which, after reading the manual I had a number of questions regarding certain features or mechanical functionality, and the service team was quick to answer thoroughly and/or do additional research to give me the full picture. It was great! They know what they are doing and care about the customer experience. Oh, and they also cleaned our VW each time - inside and out! Facility & Staff The facility has always been clean and comfortable. Refreshments are available for guests, along with good wifi. In addition, all of the staff from any department goes out of the way to make sure we are welcomed and taken care of upon arrival - they work together like a family. In addition, when we've come in there with our toddlers, the staff was quick to greet them, provide some entertainment for them (talk to them, toys, drinks), and even in one case, the lady at the front desk took our kid behind her desk to explain how everything works, so that we could focus on other matters. They're a tightly knit team working together efficiently. All in all, Ed Carroll has done a wonderful job, and it's no wonder that they have been in business here for over 50 years and have many loyal customers, including many that come from hours away to get their vehicles serviced here. It's a special place, and I'm glad to be part of it now as a VW owner. read more

Do not bring your car to Ed Carroll for service, they are incompetent. I brought my mk4 r32 in after it died on me on the side of the road. I know it was some sort of electrical problem due to how it died on me, but I wasn't sure the exact problem. So I get the car towed to Ed Carroll on a Friday and it wasn't until Monday that I heard from them (I had to call). At first they told me they wouldn't be able to see my car until the next week, over a week away and was unable to provide a courtesy car (they were out of cars at a dealership?) since the car needing repair was my daily driver. Strike one. So then I coordinate getting my car towed to a different mechanic but then Ed Carroll calls me back suddenly letting me know that someone else had cancelled their appointment and they were able to see my car and told me it was a bad battery and that my car was ready to be picked up. So I drive the car home and on my way home, no less then 5 minutes from the dealership, the car starts acting up again with the same symptoms as before and dies again. Clearly they didn't bother to even test drive the car before charging me to pick it up. This is now the second time I've had to tow my car in the span of 4 days. Clearly Ed Carroll didn't do their job because it was not a battery issue at all. After I got my car to a real mechanic, he found that my fuse box was melted and multiple fuses were destroyed and my ignition switch was bad. What really gets me is that in order to pull the battery out, you have to go through the fuse box so I cannot fathom how Ed Carroll didn't see the melted box as they erroneously changed out my battery. Again, incompetence is the theme here with Ed Carroll. So after my fuse box was repaired and ignition switched was replaced, my car is now working fine. No thanks to Ed Carroll who did a piss poor job, and cost me extra money as I had to tow my car twice due to their incompetence. Take your car to A&B Import Auto instead. They actually do their job there at a fair price. read more

Nowadays, it does not matter that you pay your rent, utilities, insurance AND live within your means. All car dealerships want to know is that you have credit with other places, and you pay THAT. It should make as much difference that you pay your normal living expenses and live within what you make MORE than if you have credit and pay it off. Also, IF you file bankruptcy it makes a difference WHY you file it. If it is because you ran up credit cards and could not pay is one reason, however, if you had a major life threatening medical problem that just all the sudden popped up and if that prevented you from going back to work that should be taken into account. Ed Carroll Volkswagen turned my husband and me down for a lease car because we claimed bankruptcy 6 years ago. I had cancer and he had open heart surgery and has been on oxygen since. We were both working as nurses before this taking care of other people. And we have been living within our means since. Oh, by the way Ed, you turned down 2 VETS, too, so that looks REAL GOOD for you. read more

The service team at Ed Carroll Motor Co. are top notch. Qualified and friendly, I have found them to go above and beyond to service my Audi A4 Avant. Love my car and love the service team! read more