Sadly, I had a very poor service experience over the last week that causes me to write this review. This is after making many efforts to resolve my concerns with Import Specialists. After having a coolant flow control valve installed and an oil change on my Prius, I was NOT provided a receipt or invoice at checkout from David the service representative due to printer issues in the office. I am one of those owners that keeps all records of service and am very meticulous with maintenance. He agreed to email me the docs but after two days I received nothing. I then called the office to leave a message to inform David to send (or resend). No results. Soon after I received a "courtesy text" from David asking to rate Import's service. I responded letting him know that I had not received my reciept/ invoice. Once again, no response. I recently called and asked to talk to Import's owner hoping to get results. Was told that she was on the line with another customer and would call me back to talk. Still no return call or results. At this point Import Specialists has not provided me a receipt/ invoice and is unwilling to return my calls, texts. I've been a regular customer of Import since I moved into the neighborhood approximately 5 years ago. I have trusted and received service that met my expectations at each service interval. Despite my many efforts for follow up I am disappointed that Import has not met my expectations for reasonable customer service and I can no longer trust the company to continue my vehicle service. read more

STAY SAFE, STAY AWAY FROM IMPORT SPECIALIST. Beware - the staff at Import Specialist (auto repair) on LaPorte do not wear masks, even when interacting with the public. I was dropping my car off for an oil change and when I asked about their non-mask wearing they gave me some line like "we don't have to because we all have sports induced asthma". They then laughed at me when, not wanting to touch possible virus spreaders, I tossed them my keys. I left but called them after I got around the corner when I realized I hadn't told them about having the appointment. I asked them to call me when they were done with my car and to please not laugh at me, that I didn't laugh at their lame sports asthma excuse. They then refused to service my car. KEEP YOUR SELVES SAFE - AVOID SUPER SPREADERS LIKE IMPORT SPECIALIST ON LAPORTE AVE! read more

My Subaru Forrester had a blown head gasket. They looked at it quickly and did a thorough assessment. They were friendly and provided me with multiple options. They explained what they were doing and why they were doing it in a clear and practical way. It was an expensive repair but A better price than a local dealership. Thank you! read more

Amazing amazing amazing!! I am taking my Subaru here as long as I am in Fort Collins. Clint was super helpful- and went above and beyond. I went in for an oil change and he fixed my front bumper just to help me out! It was also cheaper than jiffy lube or the dealership and they use top job stuff! Thanks guys! read more

My car has been there for over 2 months and when I call to get an answer of what's going on they hang up on me or give me little to no information they told me 2-3 weeks originally and over 2 months later I still have no clue what's going on read more

I dropped my car off with these guys with many different repairs that needed to be done. While it took a little longer than expected due to covid19 shipping delays (not their fault whatsoever), I've honestly never been more pleased with a car shop than I am right now. They not only saved me money while working on it, they also almost made my 15 year old 100k+ miles car feel and drive like it's brand new. They were very helpful whenever I called with questions and were always friendly. I definitely recommend this company and will be coming back in the future. Thank you! read more

I took my car here a couple weeks after i took my car to a different mechanic and paid $1500 to get it fixed. Shortly after i got my car "fixed" the first time it started leaking huge amounts of oil. At Import Specialists they fixed the camshaft seal, but then it broke again 5 minutes after they got the car running. The mechanics spent a long time that night pulling apart and examining the engine, but finally found where the first mechanic had made a mistake and corrected it. They also notified me of other broken components of my car. Through the whole process Lou was very nice. He took a picture of the engine showing where the error had been made and offered to talk to the other mechanic for me. If you have a japanese car in the fort collins area i would definitely recommend these guys. read more

These guys are the best! I've been taking my Prius to them for a few years now after trying a few places in town. They are the only ones I trust with it even for simple things like an oil change. Really honest and down to earth. I'm not sure I've ever had a mechanic I would say that about before them! read more

Brought my '93 4Runner in for the complete checkup package for winter. I had neglected the truck for a few years, so I knew it needed some help. It drives like a dream now! read more

Great experience with this garage. I own 200K vehicles and I've had to come in a couple of times for different issues. They accurately diagnosed the issues with my vehicles and prices were accurate. Once a had a oil plug leaking that they thought would need to be re-drilled and replaced and the next time I brought it in they were able to adjust it and didn't recommend fixing it since it was no longer leaking (aka, saving me money). Honest and dependable. Now come here even for oil changes. read more

This new guy Clint is total scammer! Don't trust him with your car! I asked for an oil change to be kept CONSISTENT with the oil that was in the car already, and without telling me, he replaced it with synthetic oil which is over double the price of regular oil. He tried to tell me thats what was in the car originally but all my previous invoices with them (for the last five years) have all been the same oil. He refused to take any responsibility and has now lost my business for good. read more

Import Specialists did a great job repairing my 1997 Acura Integra! They were upfront about the problems, listened to my concerns, and provided me with an estimate for the work required to get my car up and running again. Their turn around time was amazing, especially because my car broke down over a major holiday. Friendly staff and great mechanical work without the pressure! Car was fixed and problem solved. Glad I found this place! Highly recommend them. Thanks, Katie read more

Excellent work. Honest, and timely. Very considerate awesome people. I appreciate being able to depend on what they say about when my car will be done. They never fail to exceed my expectations. Also, they will always let you know ahead of time if something may need to be repaired in the future. They never push you to do work if you don't want it done. I also enjoy the clean, straightforward work that they do. I would HIGHLY recommend. read more

This guy is a scammer. I brought my car in there 3 times for the same issue. The first they recommended I flush my transmission and replace the fluid. They clearly over filled it and blew my gasket within a few days. I then had to bring it back 2 times to get the gaskets replaced. On the last time, it was still leaking so I had to take it elsewhere to have them look at it...Import Specialists didn't tighten the transmission pan!!! I could have lost my entire transmission due to these idiots!!! I highly recommend taking your car elsewhere! These people are terrible and even when it is clear they made a mistake (like overfilling my transmission with fluid) they refuse to take responsibility and lie about what they did. Stay away! read more

Worst place ever! I brought my car in to get checked out cause my car wasn't getting power and something was rattling around. They called said they found the problem. The said the front end was lose and need rebuilding. I spent $1500 dollars to fix. I picked up the car and it still sounded like shit!! It was knocking really loud!! I brought it back the next day to get looked at. They called again saying my engine was done saying they some how didn't hear the crazy knocking before which is the whole reason I brought it in!!!!!! They told me they could change some gear belt so I could at least drive it away but not for long but maybe I could trade it in. Never speaking of a price so I am thinking they are doing it for free since legally they have to tell me a price before fixing and since they just ripped me off 1500 bucks to fix something that wasn't the real problem but I show up to another $230 bill for a car I can't use!!! Now spending over 1700 on a car with a ruined engine that is extremely loudly knocking (very obviously broken) I have never felt so scammed in my entire life!!! What a huge waste of money fixing a car that is ruined and was very obviously ruined:( Fuck you guys!!!!!!! read more

We love taking our vehicles here. They are always fast and always give very honest opinions. They've kept our Toyota suv's on the road much longer than I thought they'd ever make it! read more

My family and I have used Import Specialists for over 15 years for our Hondas. (Granted our cars are low maintenance, even an oil change we go here, and yet for major things they are equally as competent.) Lou and his staff are always very trustworthy, super fair, and always knowledgeable. They offer great advice and explain things in a way "non-car" people can understand. We value their service so much that it basically determines what kind of cars we drive . read more