Fantastic Customer Service!!! Phil Meyer is my Sales Professional at Ed Carroll Porche Audi, and it is because of Him that I now have the Car of My Dreams!!! I live in Palm Springs, CA. and bought a new car from Phil a few years ago at a dealership there...I was so impressed with the entire experience that when I decided to upgrade to a Beautiful New Porche, I knew I had to contact Phil - now at Ed Carroll and Audi Ft. Collins - to make it happen! Within a few hours, Phil found me the exact car with ALL of the options I was looking for, and made it possible for me to comfortably purchase it and have it delivered to my home...looking gorgeous and in flawless condition! I was Amazed! I would highly recommend working with Phil as your Sales Professional - wherever you live! - because the personalized customer service he offers his clientele is unparalleled in the industry. Phil's attention to All details and his willingness to go above and beyond to ensure that his clients are Happy and 100% Satisfied with their purchase is his main priority, and why he is the BEST at what he does. He genuinely treats his clients like Family and has their best interests at heart, making the entire buying experience Fun, Extremely Positive and Uniquely Memorable! I assure you that once you have had the good fortune of working with Phil as your Sales Professional, you will be THRILLED with the results and become a Customer for Life as I am! read more

Gave them a call needing help finding parts and Josh was very helpful. I got a lot of information for what I needed

DO NOT GO HERE FOR YOUR OWN SANITY. This place is dishonest and will waste your time and money. Don't expect the timeframes they give you to be accurate at all. Also we were told one day the repair on my wife's Audi would be free and the next day was told it would be 550$ to replace the part she needed. They have no problem lying to you while taking your money. We now drive to Denver or Boulder Audi because this place is so bad. read more

WARNING: Beware of fraudulent and dishonest business practices! I caution others to take their business elsewhere due to the disappointing experience with this dealership and its representatives, who fall short in upholding the integrity of the Porsche high-end brand. In late 2022, I purchased a 2019 GT3 RS for $250k with 7800 miles. Despite residing in CA and expecting honesty and transparency from a dealership representing such a prestigious brand, my trust was misplaced. As a car enthusiast, I diligently inquired about the vehicle's condition, requested service records, and received low-resolution images assuring me of its cleanliness. The dealership claimed the car underwent a comprehensive Certified Pre-Owned (CPO) service, emphasizing its flawless state. However, crucial details, such as severe paint damage from track use, were conveniently omitted . Upon delivery, the undisclosed paint damage became apparent. It took about a year and about 700 miles to have revealed shifting issues three months ago. Local Porsche dealerships couldn't identify the problem initially and i picked it up after 2 weeks... After driving 40 more miles, an engine failure occurred due to clogged air filters with rock chips and tire thread. Investigating the service records revealed the car had about 1500 track miles noted with recommanded service at 4k and replaced rotors and brakes and Rotors at 6k. Shockingly, Ed Carroll Porsche neglected air filter replacements, violating Porsche's recommended service intervals. Despite the clear discrepancy, the dealership refuses to take responsibility for their dishonesty. Not doing the 4 year recommended service and not checking or replacing the air filter all throughout the time this vehicle has been serviced for 4 years at their dealership. The car is currently undergoing an engine overhaul at 8600 miles, and the General Manager for Ed Carroll Porsche dismisses any accountability for their fraudulent practices. See attached images depicting the car's ordeal. read more

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Derek is the man over at Audi! I have had terrible experiences with dealerships in the past but with Derek he was very transparent and honest and I feel like I got an extremely fair deal with very little negotiations. Would highly recommend you stop by and meet with Derek! read more

They grossly misdiagnosed my Audi on two occasions leading to engine failure. Do not recommend

The earliest available service appointment was 6 weeks out. Typical of their poor service.

I buy a used Audi with about 20k on it. Audi foots the bill for the 30,40 and 50k services. Cool. I take it to Fort Collins Audi and everything seems to go just fine. Coming up on 60k I call to schedule an appointment for that service. I ask - "what service is performed at 60k?" At 60k, and for over 500 bucks (!) you get an oil change, engine and cabin air filters changed. (Seriously?) I know you can buy service packages in 20k increments. I ask how much is the 60 and 70 package? Over 1100 bucks. Ok, what service does the 70k include? That is a oil change AND transmission fluid change. Uh...no thank you. So I go on Amazon and get a cabin air filter for 20 bucks. Took me 5 minutes to change but wait... there's more. I noticed there was only one of two push fastener keeping the foam insulation attached and one of two screws that holds the filter cover in place. That's wrong. What else are your mechanics skipping and not doing a good job on? I will never take my car in here for service again. I will not buy my next Audi or Porsche from this dealership. read more

I dealt with this dealership on two separate occasions. The first was for service, where they quoted me positively outrageous numbers for a major repair. I was able to get the same repair done at a private shop in Denver for less than half the price, saving me literally thousands of dollars. The second time I dealt with this dealership was for a potential sale. While my sales rep was competent, attentive and friendly, the used car manager here repeatedly offered me insultingly low trade-in values for my vehicle, prompting me to flat out leave. I was able to get the trade-in value I felt was fair with much less hassle and rudeness from another dealership, and ultimately purchased the car I wanted for the right price, something Audi FoCo never came close to offering. My advice? Any of the other Audi dealerships nearby are better to purchase from, and I wouldn't even think of taking my Audi here for service...unless you're into throwing money away. read more

Recently purchased a vehicle from Ed Carol back in September it was the most pleasant buying experience everybody was so helpful and answered my questions and took the time to go through my vehicle with me! I would definitely purchase another vehicle from Ed Carol Audi they are the best read more

We came from out of state to get our Audi serviced. They were able to get us scheduled within a few business days which accommodated our travel plans. Ryan, Eli, and AJ helped to facilitate a super smooth experience!! Service was explained thoroughly and loaner car was fantastic as well. We have owned Infiniti and Lexus in the past.. service and attention to detail at Ed Carroll Audi in Ft Collins was by far, the best service experience! Thank you! We will be coming back for sure and sending our friends! read more

I was looking for a new Audi RSQ8 and having bought my wife's Q7 S Line a few years back decided to go with Adolf again. We live in California but we quoted the best price from Adolf who was so helpful. In both cases I did all my communication through their website and emails and had both cars shipped. Even with shipping costs their price was the best. For all your Audi purchases contact Adolf he's the best. read more

This has to be some of the worst customer service I've ever experienced at a VW dealership. Hottest day so far of the year and I'm literally there to pick up a sensor so my air conditioning will work. I walk in at 5:30 and the 5 people that are in the office look stare me and the receptionist says, "Oh... he just left. We're closed." I ask what time they close and they say, "5:30" I ask what time it is, and the guy behind the counter can't look at me and says, "5:30" They proceed to tell me that nobody can ring up the part that I have been emailing the parts guy about since yesterday. They all just kind of shrug and say nothing all awkward and crappy. And the part is literally in stock. Right there. Five people. Just sayin. This is literally why people go to Auto Zone. read more

Whilst mine is a unique and complex situation (relocating from CA to CO) nonetheless a caveat for any buyer. Having paid the amount agreed at the dealership, a week later I got an additional bill for $1666 from CA DMV - because of the difference in tax calculations. The dealer pointed out (correctly) that the fine print includes a clause that we are responsible for any additional taxes. OK. You got me. But a disclosure at the time of purchase would have killed that deal. read more

Hard place to purchase an Audi from. They do not take in the "human aspect" of purchasing a new vehicle. Typical dealers want to earn your business and this dealer definitely did not do that by any means. When challenged with an identical Audi from another dealer that was fairly priced(which I bought) they simply said no thank you we're good. I look for a dealer that is transparent about another buyer for the same car and honesty is key..not the case here. Hard to do business with a dealership like this.... best of luck to y'all. read more

As I mentioned in the previous review, here's review Part II. In Part I review, I gave 5 stars for the service dept. This 1 star is for the sales dept. I am not giving 1 star just because I was upset. This is a fair judgement from my observation. I walked in the Porsche showroom while my Porsche 911 was being serviced. The sales professional was having a chat with a client. No problem. The client left and the sales professional glanced at me and went straight back to his desk. It would have been nice if I had received a simple greeting like " Hello ". There was absolutely no acknowledgment of me. Just because I am a woman and may look like an Asian fresh off the boat ? lol Unlike apple products, Porsche doesn't sell by itself. I was in the luxury high end retail business for a very long time and always knew that we can't judge anybody by their sex, race, age or how they dress. Women can buy and drive Porsche just like male Porsche enthusiasts. Just like Scotch is no longer men's drink. P.S. Here's a funny story. A woman working there mentioned about a Porsche owner whose her license plate is "WAS HiS". My license plate starts HER ..... That woman said to me " I like yours better " . She made me think that she assumed that I got the Porsche 911 from my ex husband through a divorce battle ?? I am not offended or angry, I just had to laugh lol I thought it was comical:) I just want to clarify that the Porsche is mine! I worked hard for that !! :) read more

Well, the maintenance repairs and promptness of said repairs was wonderful. However, I had washed my car only days prior and the remnants from my air filter were spread all over my floor mats and not vacuumed. I've had all maintenance done at VW dealers around the country and this was the first time my car was left like this. They were apologetic and offered a discount for my next service, but I won't return. read more

Audi Fort Collins - Dead bug and debris not vacuumed - Car Dealers Near Me - Fort Collins, Colorado

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I came here for a rather specific headlight/electric glitch on vehicle, and was reminded why exactly I've been avoiding VW dealerships for the last 8 years. I was not updated on any progress and when I was, they misdiagnosed the problem as a burnt out headlight - even with my insistence. When they finally did pinpoint it, I was not explained my options, and was not even called when my vehicle was finished at the end of the day. Above all, I felt that there was an enormous barrier between me, the naive hander-over of keys, and the 'professionals' behind their elevated counter. When taking my car into Firestone Auto for an unrelated incident shortly after, I briefly mentioned the work Ed Carroll had completed. At the request of this mechanic, I showed him the invoice and was told that a rather expensive part replacement had been, without a doubt, unnecessary. I am repulsed every time I drive by this company. If you feel you must go to a VW dealer, go to the one in Greely. read more

While it has been a few years since I had the pleasure of using Ed Carroll Audi, I feel that their service and professionalism is worth a rating on Yelp. The service department was always fantastic. The turnaround time on anything from an oil change to a major servicing was always impressive. The staff was always friendly and had a great sense of humor. I had no experience with the sales staff, so I'm not sure if they are slimy or not, but as service departments go, I was impressed. read more

I've purchased two cars from Ed Carroll VW now and I'm VERY impressed and satisfied. I've never felt as if they were trying to be slimy - as with anything, you have to do your homework. Look up Bluebook values and get the Carfax and a consumer reports guide on the pricing so you can negotiate down to the bare-bones cost of the car. But, having the data behind you, they are always willing to help you get exactly what you're looking for in a new or used car (I've purchased both). The sales people and service department both LOVE the cars they deal with - they know 'em inside and out, where the cars have been, where they came from, how they were built, little quirks about noises, timing, service requirements - and they're more than willing to share that knowledge with you. Hell, the salesman even went so far as to patiently teach me how to use a manual when I was looking at one - that's commitment and someone I'm going to go back to. I refuse to take my VW anywhere else - the service department always treats the car as if it were their Grandma's and they always return it washed. Having priced out many service options myself, I know that they consistently give me a good deal on service pricing. I'm able to get my car in for service when it's convenient for me, and I usually don't have to wait very long to get it back. I've dealt with some of the less reputable dealers in Fort Collins and Parker, I can honestly say that Ed Carroll ranks among the best car shopping and service experience you can have. read more

Thinking of trading my TT, contacted the dealer I purchased from in the past. My salesperson has since left and I had the pleasure of meeting Kat McNutt. She really knows her Audi's! Being a bit of an enthusiast, that's a big plus with me. Professional knowledgeable and respectful of my time. You can't get better service than you will from Kat and Ed Carroll. read more

This was our 1st experience with Ed Carroll Motors...We bought a New 2013 VW Beetle Convertible, we love it! The salesman David Hess was truly amazing with his knowledge of the VW automobiles . He knew everything. We do like to get the best deal We can and We must say We were very happy!!! Leslie the Sale Manager for the VW side gave us a deal We could not say no to! She was so fun to deal with...did you read what We just said? "Fun to deal with!" Have you ever had fun dealing with a Car Dealership ? Yes that's right, Leslie and Dave made it fun!!! Need a new car ? Go to Ed Carroll you won't be disappointed! Thanks to everyone that helped get our deal done !!!! The George's read more

We recently bought a car from this dealership. The customer service was top notch. The follow-up was great and we got a great deal! I wouldn't hesitate to buy a car from here. read more

So very disappointed in our experience today. Went in, intending to buy a Q5. One of the three people at the computer stations at the front of the show room asked if we had an appointment. When we said "no," he paged "any available sales person." We waited 10 minutes. No one showed up. No one offered a chair or even a cup of coffee. Two young women were also there. One was wrapping fake presents for the Xmas display. Not sure what the other was doing. The young man who did the page never even made eye contact with us while we waited, standing in the show room. After an uncomfortable 10 minutes, we left and went to the BMW dealer (where we were greeted warmly) and test drove an X3. That will be our next vehicle. The management at Ed Carroll needs to wake up. read more

I am a repeat Audi owner and Ed Carroll stands apart with exceptional sales and service. I appreciate willingness to accommodate requests and passion to deliver highest level of customer satisfaction. Thank you John J, Ryan B, and AJ. read more

Terrible experience today at EC Audi. Went in looking for pre-owned A4, stood in show room for 10-15 minutes waiting for somebody to notice (along with 5-6 other people). Finally a guy sitting in one of the offices came out and asked if we needed help - we said yes - so he disappeared into the back (Porsche side) and emerged 10 minutes later with Trevor, the Porsche guy I gather, who seemed extremely disinterested in working with us (I guess if we can't afford a Porsche, we don't deserve the time of day from this dealership). We told Trevor what we were looking for, and he looked it up - we wandered out into the lot with little conversation and he found the car. He then said he'd have to go back in to get the keys and disappeared for another 15 minutes. We we left standing in the lot by ourselves, and felt disrespected so we decided to leave, but by the time we got back to the showroom he re-appeared with the keys so we looked at the car, then left. We are return customers for EC Audi, so we're surprised by the very inattentive and somewhat dismissive feeling we got from Trevor and the dealership. Even if I can't afford a f##**# Porsche, I expect better than that. We will go to Denver for our next car! read more

Low pressure, helpful, friendly staff. I didn't get any of that circling-shark vibe when I was on the lot, which I greatly appreciated. Remy was a great salesperson, and Chris in finance worked to get me a better loan deal than my bank offered. Great experience, I'll be back :) read more

Just recently leased my 3rd vehicle from Ed Carroll Audi, the service and friendliness of the staff make getting a new car the enjoyable and excited experience it should be. My salesman John Jurasic helped time my new car delivery perfectly with the end of my current lease and the whole process was easy with no issues. Everyone at Ed Carrol from John, to the manager Jon, and Chris in finance were amazing to work with and so helpful. Over the years we have had several service appointments on our previous cars and Ryan in service rounds out the perfect experience of buying a car from Ed Carroll. There's no high pressure sales, they listen to what you want, your needs, and your resources and go over all your options in clear, fair terms. read more

I have gone here numerous times this summer for my car and though the staff is very helpful it seems like I am making unnecessary trips here to get resolve. First of all this summer I came here to have a safety air bag light looked at in which they said they will have to reset which they did only to have the light come immediately back on after I got the car back which took all day(granted it was coming upon a holiday weekend). I am having a similar issue with the Catalitic Converter in which they did a reset only to have it come back on again. Luckily this is covered by a warranty and they will have to order a part though to get resolve, so all in all I am having to go in THREE times to get one thing fixed. With the safety air bag light it was the same story also, THREE times! I suppose the staff is doing all they can do but it still causes a great deal of frustration to make an excess of trips into the shop and give up my valuable time. read more

I purchased a used car from the Ed Carroll family of dealerships. I worked with Ken Schultz and had a positive experience. Everything was matter of fact and up front which I appreciated. There wasn't an issue of "What do I need to get your business today?" I waited several months to write this review so I could ensure my vehicle was working well and had a second set of eyes on it. For the last several months my vehicle was worked perfectly and my mechanic gave it a clean bill of health. read more

Professionals with great business acumen. After a total nightmare at European Motor Cars in Ft Collins, I took my VW Passat to get a brake issue estimated. Cost came in 1000 cheaper than European Motor Cars and was fixed in 12 hours. After speaking with many people in Ft Collins area, this is one town where it pays to take your car to the dealership to be serviced. read more

We just moved here and have a Volkswagen Passat & Tiguan and have recently needed quite a bit of work done on our vehicles. We co to us to take our cars here as we have received wonderful service. They take care of things quickly and have you on your way again, and their prices are reasonable. Rick provides great customer service! Will keep coming back! read more

I called on Monday at the opening of business hours and asked to talk to the Audi service department. The receptionist said the service manager was on the phone, would I like to leave a message. I left a message requesting a call back to discuss service to my 2001 Audi TT. I called back 30 minutes later and was on hold for five minutes​ before the receptionist said the service manager was with customers. It's been more than two​ days​ and I have still not had a return phone call. I have since taken my business elsewhere​. read more

Had really great service for an oil change and replacement of my thermostat. They noticed a burned out light bulb and changed it out at no extra charge. The mechanic seemed very knowledgeable and I regret not getting more work done on my car while I was there. Thanks Ed Carroll Motor Company! read more

I've purchased 6 cars from ECMC over the last 20 or so years and have had great experiences both from sales and service. Even after moving to Colorado Springs 15 years ago, I still make the trek to Ft. Collins to buy and service my cars. A fews years back, my 99 Jetta TDI had a problem and it was mis-diagnosed the first time. After a quick call to the dealership, they came to pick up the car (in Colorado Springs!), took it back, fixed it and returned it the next day. Hey, nobody's perfect, but when someone goes the extra mile (or 100 miles) to correct a mistake - that's the kind of place I want to do business with. read more

If you have an opportunity to work with JJ Gerard he is top notch. I have purchased several cars from him throughout the years and never once had a bad experience. I highly recommend JJ Gerard and Ed Caroll motors and thank them very much for all they've done for me and my family. read more

Great dealership I have been taking my Porsche there for 4 years. Ryan the service manager is outstanding! They have alway gave me a loaner and most of the time it was a Porsche! read more

Purchased a Q5 here Jan 2013. Adolf was AWESOME to work with - he knows his stuff and clearly loves what he does and makes the entire process fun (it's daunting when you go from a basic Honda to a Q5 that has an entire computer on board!). Not only was the entire process fun, but the price blew every other Audi dealership out of the water. Can't heap enough praise on the friendly staff at Ed Carroll's! read more

This review is specific for Ed Carroll AUDI (my experience with Ed Carroll VW Service has been repeatedly awful). However, all the guys at Ed Carroll Audi- Ryan in Service, Stacy in financing, Jon the manager and Trevor in sales, have been EXCEPTIONAL. They have all gone above and beyond and I could not be more satisfied with all aspects of buying/leasing my new car. Highly recommend! read more

I recently purchased a used Audi A6 from ECMC. Jon Freund and his team are great to work with and made the whole process smooth and easy. I would definitely return for another purchase and recommend buying here. Thanks to the ECMC team! read more