I ordered heating oil delivery on 1/3, credit card charged and delivery date confirmed for 1/7. When I try to confirm their delivery on 1/7, the owner told me they have rescheduled my delivery to 1/8. He said they got delayed yesterday and their truck is not coming to my area today. I told him I have been waiting for the delivery for 4 days and my oil level is running very low since it has been very cold recently, constantly going to low 20F. Nobody even bothered to let me know that they are not coming to today as promised. He told me "Just buy 5 gallon diesel at gas station and pour in your fuel tank."
If I did not make the call in the morning, I may find a cold house in surprise when I get back home in the evening. I was asking him if it is possible at all that their truck can make a stop at my house today. Then he becomes angry and rude. He told me he is "being nice and trying to help me" but I'd better "not push it" otherwise he will cancel my order. I told him this is not right - you charged me and promised me a delivery date - 4 days ago. Now you says you cannot do it as you promised - only become your truck is not coming in this direction today - and you are telling me to appreciate your "help" - of delaying my delivery? The least you can do is to apologize for the delay and ask my understanding - not using cancelling my order as a threat. He is obviously using the fact, that I have been waiting for 4 days for the paid and promised delivery and my oil is running almost empty, as a leverage, since if he cancels my order, I would have to pay extra emergency delivery fee to order from another company now. It is not like there is bad weather or anything like that - make them not possible to deliver. He said very clearly that he decided to delay my delivery because he is not coming to my direction and it is "inconvenient" for him, i.e. it is an economical decision to break their promise and pass the "inconvenience" to me - and he expects me to show "appreciation" for his effort of "trying to help" under the threaten of order cancelling.
I told him either make the delivery today as we scheduled (and I would appreciate his "help" in that case) or cancel my order and refund me. Then he said he will cancel my order and hanged up on me.
This is the true experience with this company today, 1/7/2025. I will not order heating fuel from this company any more. read more