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    Forever Autos

    5.0 (3 reviews)
    Open 10:00 am - 6:00 pm

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    5 months ago

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    7 years ago

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    (30 reviews)

    This is a great location and the service is expedient and excellent. I have been here 3 times, and…read moreeach time the reasons have been unfortunate (for me). But I must say that the staff here does not add to the strife and stress you may already be experiencing upon arrival. They make the process seamless and they are professional from pick up to drop off. They will even pick you up, if necessary, from a nearby repair/auto body shop. Much appreciated!!

    Horrible experience at Morris avenue location in Union NJ. I had an accident with my personal car,…read moreand although I didn't have rental insurance through Geico, I supposedly get a discount at Enterprise. I called this enterprise location and was told the rate was $29/day. When I got the rental car in the lot and was about to sign, they were trying to charge me $40! I said I was told $29 and the rep said no, it's $40. He looked puzzled, like "I don't know who could have told you $29".... I then asked for smallest car because I wanted that rate so he switched me into a different one and told me it was $35. Then I said no, it's $29, and he finally agreed to honor it BUT I HAD TO HAGGLE! Worst screw was when I went to return it, I was charged for an extra day. I rented Thurs AM at 8:45. I went to return Sat AM at 8 but they did not open til 9. They charged me for a third day! I had the car for only 48 hours!!!!!! I am currently fighting with corporate to get my money back for the third day. They tried to blame it on Geico and said since I had it for part of Saturday it counts as a full third day. How does a place like this stay in business??????????????????

    Modern Auto Body

    Modern Auto Body

    (18 reviews)

    Unfortunately while our car was parked, someone hit it. Thankfully the person left a note with…read morecontact information and we were able to go through insurance. They participate in the Geico express program and decided we should go in for at least an estimate. We were a little nervous since we never went here before (and didn't get a referral from someone we knew). The entire door needed to replaced and painted. The person working there explained the whole process. We received the estimate and we felt so at ease here we decided to get the work done here as well. They did such a great job and kept us up to date by adding photos (through Geico) while it was in progress. We also were able to get the rental car and once we picked up the car, just leave the rental car there. We were so thrilled with the paint job- they would have never known the door was new. Just as an FYI- the car is a bright cobalt blue (pretty distinct color) and it matches perfectly. The car was also throughly cleaned when we picked it up just another bonus. Would definitely recommend this body shop! Everyone we interacted with there was very nice & helpful!

    I just wanted to Thank all the employees at Modern Autobody. From the first moment I walked in the…read moredoor, your customer service was above and beyond. All my questions were answered, since this was my first time at Modern Auto Body. I definitely will inform my dealership (Hilltop Nissan) in East Hanover, about your shop, and I will be recommending Modern Auto Body to anyone that needs any work done on their car. They sent real time updates without asking, and they informed me when my car would be ready. It was ready one day earlier. Once again, thank you for your professionalism. Have a happy and healthy new year to all employees and their families.

    Hertz Rent A Car

    Hertz Rent A Car

    (26 reviews)

    I usually rent from Enterprise, but this time I decided to try Hertz since their rates were much…read morelower and they had a wider selection--Enterprise was out of cars. I was a bit hesitant at first because of some of the reviews, but my wife spoke with a gentleman named Chike, who was very welcoming. When I went to the Union location, I asked for him, and I'm glad I did! He went above and beyond to help us, made sure the vehicle was spotless, and got us exactly what we needed. Everyone there was friendly and professional as well. I'll definitely be renting from this location from now on. The Ford Expedition we received was top-notch, and the overall experience was excellent!

    I had a terrible experience at the Hertz Union, NJ location on 12/02 around 4:30 PM with an…read moreemployee named Mavel. From the moment I arrived, she was unprofessional, dismissive, and outright rude. Mavel did not greet me or provide any basic courtesy during the rental process. She didn't explain car options or details, and instead of guiding me to the vehicle, she simply started walking out, turned back with an attitude, and said, "come on." When we got outside, her demeanor was so off-putting that I asked if she was having a bad day. Her dismissive response was that she was "fine," but her attitude and lack of professionalism said otherwise. She brushed me off again when I asked about the car inspection, claiming pictures were already taken earlier in the day, and she refused to walk around the car with me. When I asked for her name, she mumbled it under her breath and gave me a dirty look. I had to suggest we go back inside to write it down, and instead of assisting me, she just walked away. To make matters worse, there was no manager available because they had left early. This is unacceptable for a business I rely on monthly for rentals. The lack of professionalism, customer service, and basic respect from Mavel should not be tolerated. The location seemed to be well staffed with two other associates and there wasn't a lot of customers so as much as I have a heart for understaffed locations, this didn't seem to be the case. Mavel needs retraining or a new job that doesn't deal with the public, especially if working for Hertz which is more respected brand I will strongly reconsider renting from Hertz in the future if this is the new standard for customer service.

    Forever Autos - usedcardealers - Updated May 2026

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