Went in to buy some shirts and a few other things. The 2 staff people were busy helping some…read morewedding party or something, didn't even look at me. After 10 minutes got fed up and left.

I've been in a few times recently and purchased some suits, ties, shirts, trousers, as well as…read morehaving some tailoring done. Everyone that I've interacted with at the store has been courteous and helpful, especially Rebecca who has a great knack for choosing ties, as well as for keeping the customers looked-after, even when the store gets busy. A great place to help you look good on a budget, especially during sales!

I really appreciate the customer service at this Nordstrom Rack. Jineya and Leslie helped me with…read morefinding an item that was out of stock everywhere. When I called Leslie said she was going to call me back and she did promptly. Jineya was very helpful. Excellent customer service. Thank you very much Jineya and Leslie.

It can be hit or miss but I have found some real winners here. Sometimes they have great stuff at…read moredecent prices and other times, there is very little to choose from.

Staff was very nice in this store...Our salesgirl was very knowledgeable with the products. We were…read moreeven offered wine by one of the managers. We purchased a very nice MK bag; which was much more durable and authentic than those outlets that sell MK. Hope to have use of the bag for a long time to come.

I love Michael Kors. It's a great quality product. This store was nice, clean and bright. The…read moreemployees however are very pushy and not very knowledgeable about the sales. I asked a few questions which no one had any answers to. I did purchase a bag and what I did like was that they got one out of the back to give to me. They said they didn't want to give me a bag that was touched by a bunch of people. That's a plus. If you go here you'll purchase something of great quality but don't expect much from the staff other than them lingering over your shoulder.

My son bought me a Tommy Bahama shirt for Christmas and I had one... So I took it back today (Jan…read more20) - it still had all the tags on it and wasn't even unfolded or ever out of the package. It was listed at $119.00 and they offered me $19. I was livid... the manager said since I didn't have the actual receipt (it was a gift) it probably went on sale for a day and that was the price they would give me - a little over 1 tenth of the list price. After spending tens of thousands of dollars there over the years (I have 3 children who helped) this was the treatment they give their solid customers. What gall! They probably do that with everything - day after Christmas they put everything on sale for 25% of the price for a morning so they can screw all their customers with returns. After this blatant rip off, I would never go back to Macy's - ever.

The jewelry department needs to be better managed. It is four days before Christmas, they have one…read moreperson at each "island" and absolutely zero direction on where to go to check out. I understand having the sales person work the entire island but they are being set up for failure when you have the volume of customers you get four days before Christmas, walking up to both sides of the counter and demanding immediate service. We waited 40 minutes as two people we watched walk up to the other side of the counter (while we were already in line) demanded that they were next and made the poor sales woman ring them up for several transactions- all the while the line on our side was growing past the three people who had already been in line. Macy's- I know you are a failing company at this point. But please do both your sales people and customers a favor and get some organization going. Literally all you needed was a sign on one side saying to go to the other side for service while there is only one person working the counter.

Appreciate them listening and working with me. Will come back here for another event. I was the…read moregroom and none of my groomsmen had an issue.

I used to use the Willow Grove store many years ago and the staff was not always "friendly" I must…read moresay it's sure not like that anymore, the staff could not be more helpful and friendly, the store is a pleasure to do business with, and their in store tailor is so pleasant to work with Try them for yourself

The old russian lady manager of the Lancome Counter, the one who wears entirely too much red…read morelipstick is Biased towards people of color. She is rude and requires alot more customer service training. I need her to know she gets paid to "spritz perfumes on a daily basis" and to remember that some of the BLACK folks that frequent her counter are probably alot more Educated and hold more degrees than she would ever think. Dont be a hater because you are minimally paid and stuck! After 15+ years of shopping here I have decided to take my black dollar elsewhere. Neiman Marcus in KOP have beautiful and talented sales women on staff that are not RUDE! This woman can barely speak the kings english well! The young manager was wonderful at WG Bloomingdales and the other ladies were helpful as well, but I will not shop here anymore because of the Lancome counter Manager and her disrespect towards Black Customers. Stop looking down on people of color! Be thankful for a job, from the looks of it business is not booming at Bloomingdales Lancome counter anyway, people are heading to macys down the hall. You are an ignorant sales woman with no pedigree or class

My friend and I went to check out some cologne one afternoon. As we were checking out a couple of…read morepre-sprayed tester strips, a sales associate asked us for our preferences. We mentioned a couple of our go-to colognes and what else we were looking for, and the associate had us smell a couple of other fragrances. My friend wanted to have the associate spray one cologne on my friend's skin just to see how the notes come off, and the associate did so. However, the sales associate had a very unwelcoming demeanor from the beginning. We lingered for some time but couldn't decide on one to buy, and since we had a prior appointment at a suit store, we told the associate that we would come back. After some time, we barely took 20 steps out of the store when a security personnel from the store called out to us, asking us to return a tester. We initially thought he was talking about the test strips (we took a few with us that the associate had given us separately). When we offered those to the security, he said that he was looking for a tester bottle that we took with us. We were quite surprised because we didn't take any, and I pulled out my hand sanitizer out of my pocket to show to the security in case we thought that was a tester. The security guy then said something like "nevermind" and left. We stood outside the store looking back at security wondering what just happened. We went to the suit store and then went back to Bloomingdales and confronted the security personnel. He said that he was given the wrong description. When we said that it was quite disrespectful to accuse someone without making sure they are the correct person, security just said that it's okay. They did not apologize for their behavior, and because we are people of color, we felt we were violated and subject to profiling and racism. We asked to speak to their manager but the security personnel said that they were not available and we could file a complaint online, which we later did (we also got his name - Tony). We again mentioned that it is not okay to wrongly accuse anyone of theft without any evidence but security pretty much shrugged and again said that it was okay. Because the security personnel said someone had put them to this task, we had a feeling it was the sales associate since we only interacted with them during our brief time in the store. We are not sure what kind of training anyone at the store gets or how their hiring process is but it's quite pathetic, to put it mildly. We have frequented KOP mall and stores like YSL, Louis Vuitton, Creed, and never have we ever had such poor quality service, or were made to feel this uncomfortable, or had anyone behave this unprofessionally.

I went into casual male for the first time and the store looked great!! My husband and I were…read moregreeted by the associate John. He was extremely helpful and answered all our questions and he measured my husband and the suit fit right off the rack which is AMAZING!!!! We always had trouble finding the right size. Treat John well he is a asset to your company!!

On 12/27/25 around 1:30pm my 4 years old son and I were shopping at the Primark in Willow Grove…read moreMall in Willow Grove PA. I picked up a few items from the men clothing section and made my way to the children section on the second floor. I placed all of my selected items my reusable shopping bag that I entered into the store with. As my son and I made our way down the escalator to the first floor I was approached by a man asking me to step to the side so he could speak with me. I stepped to side of the escalator and the man said "we observed you stuffing things in your bag and if you just give me the things I won't arrest you." I was floored by this accusation. I explained to him I am using a reusable shopping bag and I am still shopping. Once done I will pay for my items. He replied "this is what management is saying and we do not use those bags we have the carts or our shopping bags." I replied I was not aware that I could not use my own bag to hold my items and transferred my items to a Primark bag. After this unpleasant encounter I made my way to the register. As I placed my items on the counter I asked the cashier if I could speak with a manager. The cashier asked for the reason of my request and I informed him I had just been accused of stealing. The cashier called for a manager and apologized to me. The cashier inquired as to who accused me of stealing. As I look up I see the guy who accused me of stealing standing at the end of area leading to registers. He quickly ducked out of sight when he noticed me pointing at him. The manager Bryan arrived and I shared with him what happened. He apologized and claimed it was a misunderstanding. I also shared I was visiting from NC. I expressed how this was embarrassing and I never left the store to be accused of stealing. For the man who approached me to assume I was stealing because I was using my own shopping bag was unacceptable and low. There are two sets of register in store however only set of registers was open and this was on the first floor. There is an entrance/exit on the second floor in the children section where I was shopping before being approached on the escalator. Again I never left the store or passed any point of purchase area before being approached. This was not a misunderstanding it was profiling situation. I was threatened with being arrested and embarrassed

This is an odd store…read more Some people that come here are looking to spend less on clothes that may be on sale due to the clothing being irregular (manufacturing defects). My dad was in the clothing industry for over twenty-five years and the last time he brought me here for shopping I am pretty sure I got a black sweatshirt on deep discount and it ended up being five or ten bucks. My dad said meh, if you get a few wears out of it then the sweatshirt won't owe you anything. Something to that effect anyway. I came here recently when trying to get a dress shirt for an interview that wouldn't be too pricey. I only found one that was a slim fit and ended up returning it along with a six dollar tie that was made out of recycled waste? It was made out of something recycled, any who, I do not plan on coming back but I do see it is typically busy at the cash register so I think this store may be more tailored for the pre-teen, younger crowd on attracting them to buy fad items. As always people SYOY!!

This is for an excellent salesperson, give Tracey a raise. We went in for a shirt, I called ahead…read moreshe put it aside. We could have just bought the shirt and left. We ended up with a suit, a belt and if a hat would fit we would have bought that too. She didn't need to measure, she was n point, gave her full attention and truly was amazing salesperson.

I have not stepped foot in an H&M in several years because their company did me dirty years back…read moreand their customer service fell through too. Well I recently went back because I saw a purse on Instagram that I loved and it was from H&M so I had to check it out. That combined with the fact that I realized a large part of my wardrobe used to be here. Well H&M you killed it. It's so clean and the newer setup is so nice and generally pretty easy to shop. There is a good flow to the store. This was the nicest store at the time, especially when compared to Forever 21 which was a hot mess. I walked out with a few items but I really wanted to highlight one of the one young girls working - I didn't catch her name , but she was so nice and started up a natural conversation with me about one of the items I was looking at. Overall good experience for my first time back!

Had a great experience with a return. The sales associate was pleasant, engaging & complimentary. I…read morepurchased 2 items one of which I really LOVED that I just couldn't make work, sadly. We discussed why I was returning not in a judge mental way but more so of concern. He too was purchased without a tag and she was quick to verify and process. I'll admit this location is not always my favorite BUT this particular associate made me want to go look around and shop. Unfortunately I didn't have time. The 4 star is given simply for HER customer service. On another day it would probably be a solid 3, just because it tends not o be the neatest or organizes. If you are in the area give it a try.