I occasionally stop into this Gap when I am in Suburban Square and when I came across it today I decided to come in. I usually stop in here when they good sales, which is usually frequent here. The inside of this store is pretty contemporary with lots of glass windows. I walked in and was warmly welcomed by the young lady organizing clothes. I went to the men's section and looked around for anything I might be interested in. I came across a pair of dress pants that were 50% off. I looked around a little more and saw a few dress shirts that looked nice, but I decided not to purchase them. The cashier at checkout was nice, but not as nice as the lady who welcomed me. Parking here can be difficult as the color outside of this store is small, but hopefully that issue is resolved with the new parking lot opening soon. Altogether, this is your average Gap with frequent sales. read more

Both this location and it's neighboring location (Gap Kids) must be racist. I deliberately noticed walking around and no one acknowledging me. Every single person that walked in was greeted and there were two people on the floor asking if anyone needed help. When I walked in, the person in front of me was greeted and I was walked past by. When I was in the back, someone came up to the girl next to me and asked if she needed anything and refused to ask me. Do better GAP, shame on your employees!!! read more

This is for Gap Kids...Visited one Sunday afternoon was helped by a blonde (assume manager), young fella and young lady...Excellent customer service by all. Very polite and helpful, happy to answer any questions and check prices for me! Clean store, great variety and very organized. Will absolutely be my go-to location. read more

Manager was very nice. Parking is a sham - meters are broken.

I take note of this Gap because the salesperson who rang me up was wearing eyeliner and lipstick. And he was male. I love a place with a hint of rebellion. And in thinking about it, while for the most part, a Gap is a Gap is a Gap, this particular Gap has some very nice sales people. This isn't the first time I have been there and had a nice, polite, customer service-you-are-the-customer- how-may- I serve-you chat there. Me likey. That's the way it's SUPPOSED to be ( hint: read review of the store Lucy or Victoria's Secret- so rude!). And any corporate location which allows it's employees to be male AND wear makeup while on the job can't be that bad. Or at least more interesting to visit and see what happens.... And for the record, I think the Gap is overpriced. I only drop in during sale days. I will not pay $16.50 for a tissue weight soldi crewneck- what are those bitches smoking? read more

Bad experience at this Gap. No one seemed interested in helping me. When I finally found someone for assistance they seemed bothered with my questions - and she didn't stop steaming the clothes to give me her full attention. She didn't offer to help me find what I was looking for. Once I got to the checkout counter the assistant manager named Maan, looked miserable, unwelcoming and had no smile or warmth. And after giving him over $150 I didn't get a thank you. All I got was a "here you go" as he handed me my purchase. This store needs a serious training refresher on how to provide good customer service. read more

One of the worst Gap stores that I have ever visited. I just went over in response to a sign that everything was 40% off. I read the sale sign before I had entered the store to see if there were exclusions and could not find any exclusions of interest so I went in and proceeded to pick out a pair of overpriced jeans. I go to pay for the jeans and am told that they were excluded from the sale. I ask the salesperson to show me where on the sign the jeans were excluded and in addition to being rude about the whole thing, all she could produce was a clipboard with a sticky note that said no jeans. That would have been bad enough, but they were going hard line rules on me and I heard them talking about doing a no-no transaction with the woman at the next register as a courtesy. What a disappointment. read more

So, I think this Gap has a bad rep. When I went in, an associate made sure to greet me and see what I needed. (I came in for a return originally because the online store sent me the wrong size with a censor still attached.) I decided to look around for something else because there was a huge sale on their winter items (score!) and just return the online item. The assistant manager was very helpful during my return and explained how I could get my shipping fee back (double score!). I would definitely return to this Gap again. I was vocal about what I had needed and they were very patient explaining and assisting me with everything so I say definitely go! But only if you like the brand. It's expensive, yes, but that's part of the brand. But like I said, I hit a sale. I got a button up and sweater for $30, so just hit the sales! read more

We were having issues with online gap purchases. An order was split into two deliveries. One deliver made it to us; other was misdelivered to wrong address (containing 2 shorts). Took hours to get thru to online customers service but rep was going to resend 1 pair of shorts (other pair no longer available and received refund). Received package that was supposed to be missing shorts; instead it was two random shirts from Old Navy?! Went to Gap store vs. sitting on hold for hours again to fix a second time. There were varying degrees of helpfulness at Gap / Suburban Square, and I want to make sure I give huge Shout Out to Shane who went above and beyond in problem solving, ensuring Gap's mix-up wasn't our problem to fix, but rather Gap's. After waiting awhile for others to fix ineffectively, Shane stepped up and took down all our information, took the random Old Navy shirts (so they can return them), and she let us leave while she continued working on the issue. We were barely in the door at home when Shane called us with a resolution: she had called (someone at Gap) and had a refund issued to my daughter's account for the still-missing shorts and all was taken care of in a one-and-done fashion you'd expect. Shane was proactive, personable, friendly, defused a frustrating situation and problem-solved in a way that was least impactful to us as customers. This is the type of quality customer service that builds brand loyalty. Thanks Shane!! read more

Amazing deal at times! Baby gap is where I buy most of my kids clothes. The staff there is very friendly and helpful. I did run into a problem the last time I was there but the manager was very friendly and professional. Handled the problem without any problems. I will be back there very soon! Definitely high recommend this GAP store to everyone I know. Make sure to sigh up for their newsletters. I get deals online all the time. read more

This store gets 1 star from me because zero stars is not an option. The reason for the 1 star is the fact that I was not treated well in this store. I was in the store for a good 20 minutes looking through the sale jeans and not one person asked if I needed help. When I went to pay for my selection, I was asked for my card instead of being allowed to swipe it like EVERYONE else did before me. My card has my picture on it on so you would think the sales clerk would have felt like an ass. Instead he tried to fake comment on my purse and ask where I got it from. I put two and two together since I was basically the ONLY black person in the store and I said to myself oh I get it, my black behind couldn't or shouldn't have money to shop in the store. I won't be back and I will advise my friends not to shop there as well. Note to all the ignorant people: They freed us a long time ago and the majority of us of are educated and have jobs. Yeah, we can read and everything. read more