As I expected and noted in my original review, Commonwealth Proper responded with some absolute BS. Their response clearly confirms our original impression of them. So - potential customers beware. I feel compelled to respond to point out:
1. They say "we worked diligently over several weeks and multiple missed appointments to accommodate you and your fiancee." Nope. Sorry. You must be confusing us with other customers. This just did not happen. We were only in Philly two weekends over the past 1 year. We had the first appointment the first weekend, and came in SPECIFICALLY for the second appointment a few weeks later, in which we rescheduled only one time, and for which we gave them several hours notice.
2. They say "we stayed past our scheduled closing time more than once." Again. Nope. Didn't happen.
3. They say "we do regret the oversight in not contacting you when leaving the shop after hours, as that is counter to our policy." This is honestly just a joke. If I hadn't spent so much time and money trying get to this appointment, I probably would be able to laugh. We called Julia 30 minutes after our appointment time, standing outside Commonwealth like idiots, naively believing there was no way they would leave us stranded like this. We asked her, point blank, "if you weren't going to wait, why didn't someone call us to let us know?" Her response, word for word, was "well, we already rescheduled for you once and lost customers because of it." We spoke to the owner and asked him the same question, and he said "my time is incredibly important, and it's not my problem if someone is late." So you can yelp BS all you want, but I feel confident that your potential customers will be able to see through this absolute joke.
4. They say "It is disappointing that you will never have the opportunity to experience our products or services before judging them." Well, that's funny, because we tried REALLY REALLY hard to experience your products, but you seemed determined to make sure we wouldn't. And we experienced well enough of your services, and that was enough for us.
Please stay away. There are so many better ways (and better people) to spend your money if you need a suit. read more