Difficult to speak with.. nasty and unhelpful. They have no people skills. Would not use them again.read more

Matthew's Formal Wear was the BEST choice my fiancé and I could have made for our tuxedos! The…read morestaff was EXTREMELY knowledgeable on all of the different styles and color combos, not to mention friendly. Such a great selection to choose from. The owner is also a tailor and he tailored the groom's pants absolutely perfectly. (I even brought a few of my work slacks in for tailoring after the wedding!) My family are return customers. Excellent choice for a wedding!!

my wife bought her dress there for her wedding. was kind of big. so the people there was trying to…read morefix They did horrible work They don't care about you. Because time that you buy something from them. you can't return it back PLEASE Don't LET THE CHINESE LADY FIX ANYTHING FOR YOU I don't recommend this place for nothing

If I could give negative stars, I would…read more I originally had nothing but wonderful things to say about Brides and Grooms Inc. Nearly two years ago, I found my dream dress and veil here. Emily at the front of house was a delight every step of the way, and the alterations process was smooth and professional. She even called me two weeks before the wedding to offer a final fitting, which I appreciated immensely. But apparently, my wedding went too smoothly, and the owner decided to make sure I got the full "bridal horror story" experience after the fact. Three days after my wedding, I brought my dress and veil in for cleaning and preservation. My veil had a handmade headpiece attached to it -- crafted by my mother, a professional jewelry maker with over 20 years of experience. This piece included Swarovski crystals (no longer manufactured), freshwater pearls, hand-painted and sealed polymer clay flowers imported from Europe, and intricate wirework that took her a week to complete. It is a one-of-a-kind, irreplaceable piece worth over $500 in materials and labor alone, not to mention the sentimental value. I carefully explained to Emily that the headpiece needed extra care because of the delicate materials and sentimental significance. We agreed the seamstress should inspect whether it could be removed without damage -- and if not, I'd be contacted to discuss options. I left the store, got in my car, immediately called my mom to tell her about the situation, and she said she wanted to speak with them. So I turned around. I was gone for literally two minutes. In those two minutes, the seamstress (who also happens to be the owner) had already taken wire clippers to the headpiece and butchered it. Not delicately removed. Not discussed. Clipped. Destroyed. I walked into the back and saw her with pieces of the headpiece literally in her hands. She then attempted to "fix" the headpiece by randomly weaving the wire back and wrapping it with white thread -- something any jewelry artist would recognize as a joke. The structure was compromised, beads could slide off, and the artistry my mom had poured into the piece was gone. When my father calmly called her to discuss compensation, the owner: Threatened to record the call (illegal in Maryland without consent) Yelled and claimed she "fixed" it Lied and said I told her to cut it off (I never spoke to her before the damage happened -- Emily had only asked her to look at it) Escalated the conversation and then hung up on my parents For someone who owns a bridal shop, where literally everything that comes through those doors is sentimental, I am baffled by the lack of care, common sense, and respect. A responsible professional would have: Inspected the headpiece carefully, Consulted Emily or called me before doing anything irreversible, Treated the item like the heirloom it was. Instead, she took wire cutters to a one-of-a-kind piece made by a mother for her daughter. To add insult to injury, she has refused to offer any meaningful solution other than letting her "fix" it again -- as if someone who destroyed it in two minutes could somehow replicate 20 years of jewelry craftsmanship. After this happened, I looked at other Google reviews. There are multiple recent complaints about this same seamstress ruining items and refusing to make things right. Their canned response is usually that the customer "approved" the work and is just changing their tune afterward. Based on my experience, I can confidently say: it's not that the customers are fickle -- it's that they're tired of dealing with someone who doesn't listen, doesn't take responsibility, and doesn't respect other people's artistry or belongings. I'm devastated. I trusted this shop with something irreplaceable. And they destroyed it without hesitation. I would never, ever recommend this place to anyone. Not for cleaning, not for preservation, not for alterations. If you value your dress, veil, or any part of your wedding ensemble -- take it somewhere else.

My dry cleaning was done as promised. Phil was very nice and has a a well established family run…read morebusiness in Wilmington, Delaware. I wanted to give his business a try and I'm glad I did. Thank you. Patty

What a great dry cleaner. So convenient and close by. Locally owned, makes it even better!read more

They went above and beyond when one item went missing on a rush order. They delivered that item to…read moreme the same day. It was due before 6 PM. Kudos to great service and a wonderful experience with people that take responsibility for customer service.

the owner went above and beyond to fix an issue and exemplified ideal customer service! They have a…read morecustomer for life as a result!

Their seamstress is horrible she does not listen nor does she call to ask questions. She may be…read moreable to do a simple hem or button but nothing more !!!

Not ready when promised, they eere actually closed, came back couldn't find clothing, had to come…read moreback, found clothes but hadn't cleaned, going on day 6 now, cam back, clothes not pressed even though they knew, still charged, total shit show , DON'T go there!!!!

Contact this company on March 18 , 2025 . I was fitted for an anniversary party for a month away…read more The material used look old and dry rotted . The stitch on the leg of the tux wasn't straight and the pants didn't fall right. This company made promises that they didn't keep many times not to mention l gave them payment of 1,300. 00 as of today June 16 , 2025. I have not received any response or garment.

Absolutely AMAZING place with the nicest, outgoing, professional staff!! First of all, they are so…read morequick to turn around and respond to any questions you might have (I communicated through Yelp messaging and they always responded immediately.) Second, they have rush options better than any other tailor I consulted with, and I definitely did my research. Third, the owner/manager was so generous! I had trouble with my dress, was short on time, and he insisted to walk with me to another store in the mall to help me out with color matching as I looked for a potential replacement. I will DEFINITELY be coming back anytime I or my boyfriend need alterations done in the future! I can't recommend this place enough! Some of the best customer service I've ever experienced!!

Dropped off a number of sweaters and sport coats. The quality of the work was horrible. Stains were…read moreleft on the sweaters and two sweaters came back with holes. They are expensive and have horrible quality and service. Refuse to ever step foot in this place again. Would recommend anywhere but Webb's.

Absolutely love this place... my go-to dry cleaner for professional cleaning and minor alterations…read more Every single suit and white dress shirt has come back cleaned, pressed, spotless, & flawless. If you need an exceptional dry cleaner at a reasonable price, this is the spot. I brought my white dress shirt into Webb's where it had a yellow stain around the entire neck/collar from sweat and face lotion... and they got everything out in one shot. My suits come out just as brilliant. I love this locally family owned and operated business... I'm sure you will too! Support local and give them a shot.

Fast / friendly / very reasonable They have done everything…read morething from our school uniforms and sweaters to my daughters very delicate Irish Dance school dress and the turn around is fast prepay per garment for fair pricing

I had the worst customer service experience w/ the heavyset woman that takes care of the front…read moredesk. I have been in this establishment several times. The times that I have been waited on by her has always been very unpleasant. I have experienced her cutting me off mid conversation. She lacks the ability to communicate well when you ask her questions. She talks down to the other staff members w/ such a bad attitude and disregards to listening to them fully when they are interacting w/ each other or the customers. Today was the final straw. I requested to see my receipt for the charges and notice that 2 out of the 3 orders had been overcharged significantly. I called her out on it as I think that if you somehow you calculated $110 and she tells you that your bill comes to $134 you have a right to see the breakdown of the cost. She then tried to make an excuse as this was the computer but ironically she was putting all the cost in individually as I didn't need all the items at once. So I was trying to understand her excuse. Unfortunately I'm not the kind of customer that will take your word for any consumer without first seeing my receipt before before paying. Otherwise I'm not sure if there would have been a guarantee to refund my monies as with this particular cleaners you have to prepay first. I'm very disappointed in the interaction with this woman. I have to say that my interaction with Pat and Miss. Evelyn was very pleasant.