While spending some time at the Holyoke Mall we stopped into Forever XXI to look for some new clothes as well as some jewelry. This store is large and has a great selection of clothing. This store is a bit smaller than some of the locations in Eastern MA, but overall it's decent. The issues that we generally have with this store is that the items are typically scattered and the items are hard to find. The other issue is that the checkout lines are usually slow. Beyond that, it's not a bad place to shop and we will continue to stop in when we are in the Holyoke area. read more

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To some girls, walking into this ginormous Forever 21 would be a dream, to me it's almost a nightmare. I love Forever 21, their cute clothes and cheap prices. However, this location moved a few years ago and it is way too big, to the point where it's overwhelming and it takes you 2 hours to get through the whole store. The staff is not very helpful or friendly. I have walked in and out of the door with a staff member just watching me without greeting me. Obviously, I don't want an overly peppy sales person but if you're job is to stand at the door and greet someone I'd expect you to. Granted, there are a few that do but for the most part they just watch. Also, the girls in the fitting room always look miserable and are never very helpful. The staff is also not aware of what they have or where things are. I don't blame them because the store is so big, but I'd expect the sales people to be at least somewhat knowledgeable of what they have in stock. I don't know how many times I've walked in there looking for a specific item and asking someone and getting either an "I don't know" or being directed four different places by four different sales people without finding it. Or, the time I asked three different people something and went to all the places they told me to but finding it myself on my way out in my frustration. However, I do still come here sometimes. You can't beat the prices it just gets really annoying and sometimes I feel that the cheap prices aren't worth the crappy quality and hours in the store. If you're in the mood to shop- really in the mood to shop- and are on the hunt for a cheap outfit you're only going to wear once or twice then this is the place to go. Other than that, there's a Wet Seal and H&M in the mall that offer the same quality clothes with the same prices but are much less daunting and the staff seems to be better. If you're looking for an outfit of better quality try Delia's for similar looks but better quality, or even Macy's. read more

I feel so bad for the first reviewer and the bad shopping experience she had at this Forever 21. Well my experience had little to do with the staff, I pretty much keep to myself and since I know that these stores are typically like zoo's I know that asking someone for help is futile. What I loved about this store is the setup, the whole store is so compartmentalized that they have little shops within a shop. Every section has its own style of clothing, for example, vintage, girly, punk, glam, etc. Truly the best selection out of any other Forever 21 I've ever been to. I was a little disappointed with their lack of accessories but the clothing truly made up for it. Honestly this is the place to go for a huge selection of styles at an affordable price. read more

Received a phone call from the Forever21 legal department with an apology. They also informed me this was being investigated and it never should have happened. read more

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They actually have clothing that fits me for a good price. And its very fashionable as well. read more

Forever 21 - Accessories Near Me - Holyoke, Massachusetts

There is absolutely no reason whatsoever to go to top dollar designer stores when there are places like Forever 21. Here, you can find clothing ranging from casual to dressy, with enough options to suit anyone's style and taste preferences. Everything is affordable, and many items are downright cheap. The store in Holyoke in particular is positively gigantic, and I find it difficult not to buy everything in sight when I go here. They never run out of things in my size, either (a frequent problem elsewhere). Another plus for me is that unlike many clothing stores, the staff here tend to leave you alone while you are shopping. I like to browse without being asked every 5-10 minutes if I need help with anything. However, I went shopping here one year on Black Friday, and had more clothes than I could possibly carry. An employee rushed over and provided me with a huge canvas bag. That was greatly appreciated! read more

The store was clean and loaded with great choice but the stand-out reason I decided to post a review was an employee named Amber. She was a breath of fresh air and was very helpful and kind. Thanks! read more

I feel like this Forever 21 is comparable to a lot of the other Forever 21s I have been to. They are big, scattered, and busy. It's a pain to find a specific piece you are looking for. I get lost in this Forever 21, and walk in circles. I did need help getting a dress down from a high rack. Let's just say I didn't get to try it on because I had no one to help me and employees walked right past me. read more

You get what you pay for. Cheap prices = wayyyy cheap clothing. I think of forever 21 and a one time deal, i buy an outfit to wear one time...clothing typically does not withstand a washing machine. Also i hate going in there because the staff is horrendous. I think they must train their staff to be rude snotts. Oh and you cant return stuff for cash....EVER. Just store credit, and if it was on clearance or on sale?? cant return for anything. I bought a shirt once and it was about 3 weeks later i went to wear it and it had a hole in the armpit, i brought it back and the girl said i couldnt exchange it because you can only return for 2 weeks or something, even WITH a receipt. I asked if she could get a manager because its brand new, with tags WITH A HOLE and i had a receipt...she walked the register behind her, talked to the girl there and came back to tell me the manager said NO. NEVER EVER going back. read more

Forever 21 is pretty much the only store I shop at, and usually the staff is friendly, somewhat helpful, and accommodating whenever I've had an issue or return. I had such a horrible experience with a manager at this store last night it was unbelievable. The fact that someone in management could have such poor customer service skills was appalling, how can you even hire people like that? I was trying to exchange three items I had purchased two days prior for store credit but I had lost my receipt, which she said she couldn't do. The cashier was nice and got a manager when she could see I was extremely disgruntled. The manager told me there was no way to prove I purchased these items, I brought up the transaction on my Bank of America app., including the store number, the purchase number, exact date and time I was there, and the total of my transaction. She told me there was nothing they could do, that if I had come in to exchange something that was damaged or didn't have a tag on it they could give me store credit, but for this I need a receipt... Which makes absolutely no sense. I explained to her that I've had a similar situation and returned items to the Albany, NY store and the manager was able to give me store credit, to which she laughed and said that's not possible. She continued to be rude and dismissive the entire time I was there, never once apologized for any inconvenience, walked away and started joking around with co-workers while I was still standing there paying for my other purchase. I have never left a store in such a rage in my life. I called the store to find out her name because this experience was so unsettling I wanted to make sure I wrote a review. The assistant manager I spoke with was Ashley, and she told me the manager on duty was Cindy, but she had already left. Thanks to Cindy, I will be making my future Forever 21 purchases online or at any store BUT the Holyoke mall location. read more

This was a terrible experience - the lady at the front desk on July 22 nd was awful she was rude unhelpful and was unwilling to even go above and beyond! The lady helping with the fitting rooms had another person go and try clothes in my room with my dress and sunglasses in there while I stepped out for 2 mins to look in the mirror. Unhelpful and terrible place to shop! read more

I love forever 21 and I enjoy their clothes. However at this certain location, I have found during various of occasions that the workers are very rude and pretentious. While I was trying on clothes in the dressing room, the girls were just very rude and made me feel like I was not welcomed by not greeting me or smiling. Instead one girl simply just ripped the clothes out of my hand without saying one word to me. They are very unprofessional and they workers are no help whatsoever. I do not recommend shopping at this location. read more

I was there today with my friend and the girls that work there are so mean and pretentious. especially a few dressing room women. one girl, every time she talked to us it felt like we were stupid when we were asking logical everyday questions. she made it seem like she was higher then us when in reality we (the shoppers) are the reason she even has a job, I'm not normally rude or get aggravated easily it's just annoying when you're happy about a purchase and someone brings you down. not fun nor an exciting thing you would want at a trip to the mall. I will still shop there and be polite to the workers but if they are having a bad day they shouldn't take it out on the customers. the clothes are nice and fashionable and prices are good my only real complaint is the employees, forever 21 needs better hiring skills. read more

Forever 21 has the absolute worst return policy. No receipt at any other store? They look up your card and give you store credit, which I would have happily accepted. They refused to look up my card. Originally said they couldn't but after talking to the customer service # learned they could. The store manager made me find the date I purchased it which I learned was too late to do an exchange, even though it has all tags, no damage, they can look up proof that I bought it, and the item IS STILL BEING SOLD IN THE STORE. Purchase the item 2 months ago, no store credit. The manager is just fishy. I had done a previous return without a receipt and they looked up my card with no issue. It's just so frustrating. Moral of the story is keep your f21 receipt because these bigots are too lazy to look up your receipt which IS SAVED they told me it was "too many steps" if they didnt know the exact date I bought the item. Customer service on the phone stated Im entitled to a copy of my receipt which IS stored on their computer even though they'll try to convince you it isn't. read more

I give this review 2.5 stars. Every forever21 is pretty meh, but I'm reviewing mostly about their credit card policy. Never in my life have I had ID asked in order to use my credit card no matter where I went in the country, big cities, small cities, and MA stores or no matter how much I spent. Not even the other stores in the Holyoke mall do ID checks. I did some digging, and surprise, even the forever 21s in NYC seem to be ID checking. They do have the right to check but within reason. For visa and MasterCard they can ask if only there is no signature. The other cards have no rules. However, my visa that I used had my signature on it. But, they can refuse a sale if I denied to show ID if it doesn't discriminate. Regardless I consider it an additional hassle on top of the sub-par service F21 usually brings with messy stores and incompetent salespeople(and all the pros and cons of management and retail). If they are so concerned with ID theft, then perhaps they should switch over to chip and pin registers asap as those cards will replace the traditional card, fully, in 1-2 years. I've noticed some stores like Charlotte Russe have them, but of course, don't bother to use them despite many people have gotten at least 1 credit or debit chip/pin card in the mail by now. On this trip, I had been here before but I only I realized there was a final sales rack at the way back of the store. Got a few things I wanted, no more than 5 per item. Massive store as usual. read more

I usually like Forever 21, however I dealt with such a horrible employee yesterday. The girl running the dressing room was very rude to myself and others in the dressing room. Not a good experience there with the employees. read more