Much like another poster on here, I purchased a new suit at Bonobos, and they suggested Forest Tailoring. Unfortunately for me, I made the mistake of believing them. I'll be contacting Bonobos separately to let them know of my experience, they really shouldn't be sending customers to this place.
I initially worked with Eduardo, who marked the suit for the alterations. When it came to pay, he just had a list of numbers written on the receipt, and it was almost impossible to get a description of the specific changes - he could have just been adding random numbers, and making me pay them. But I figure this place is suggested by Bonobos, so they probably know what they are doing. Boy was I wrong. I told them when I'd need the suit, which was a few days prior to the event.
After the alterations were made, there were some obvious issues! The collar was not even, resulting in a huge, obvious 1-inch gap on one side between my neck and the collar. I pointed this out to Eduardo, and he acted like he couldn't even see it. Like I was making stuff up. He then brushed the suit and said it would go away, which it obviously didn't. The back of the suit collar was also much shorter than usual, so my dress shirt collar was sticking far above this. Again, he said this was nothing, and it looked fine (if you haven't picked up on this yet, Eduardo blanket response is to either (1) never see an issue with their work, or (2) blindly insist it will be fine. His customer service is terrible, and I have no idea why he is employed there). At first he said this is just what happens when you tailor the suit, which he never told me about. He later changed his tune and said it would be another 1-2 weeks to fix and really didn't seem to care, which was not acceptable - I needed this in the next 2 days for an event.
I also noticed that the suit and the dress shirt I gave them each had multiple red spots on them - per usual, Eduardo couldn't see this, and didn't care at all. How this happened, I have no idea- both were brand new, and not on them when I dropped them off. This is a brand new suit, and they really screwed it up.
Around this time, Ivan came out from the back of the store and tried to help. He took over from Eduardo and said that he'd be able to fix the errors that they made- the collar gap, and the fact that they messed up the back of the collar by making it too short. He would work on it and asked me to come back in about 2 hours.
But alas, Eduardo strikes again! One the way out, he asked to see my ticket. He then added another $55 charge TO FIX THE COLLAR THAT FOREST TAILORING SCREWED UP!!! It's their fault that they didn't do the work properly, and they want me to pay for it? Ridiculous. Unacceptable.
So after 2 hrs, I had to drive back, and wait for the remaining work to be done. I also had to wait another hour or so for Ivan to get the red spots out of the shirt and suit.
I was pissed about the quality of work and customer service, so Ivan gave me a discount. He also said he would get the suit dry cleaned after my event. When I came back, he dry cleaned the suit, but refused to dry clean the shirt- even though his company had gotten spots on that as well. That's pretty poor.
Overall, this experience was awful, especially since this was on a brand new ($$$) suit from Bononbos. No one likes to hand over a brand new item to someone else and have them repeatedly screw it up, then try and charge you extra for that. That's what Forest Tailoring did. And I don't know why they keep Eduardo there- he clearly doesn't care about their work or the customers, always charges you extra, and instantaneously becomes blind when customers point out obvious issues with tailoring done by Forest Tailoring. I'm only giving them 2-stars (as opposed to 1) for the extra work that Ivan did- but it honestly shouldn't have come to that. I will not be bringing another item to Forest Tailoring again. read more