I personally tried to give them my business and I do have a proof and a witnesses of doing so. Let me start by saying that I was in a process of repairing one of my heating systems which uses natural gas and was manufactured by Lennox almost a decade ago. Even had some part warranty left, but with this type of repairs it is mostly labor expenses that drain your savings or gets you into a new debt. And finding a decent HVAC technician is as hard or even harder in our area as getting a decent and qualified electrician or a plumber you know the one who abides by the codes and is licensed and insured, not just dude who has a toolbox in his pickup truck. Not sure how this house got inspected before we bought as it has whole lot of unorthodox solutions when it comes to wiring. With all the events happening last few years and our personals adjustments I am not making as much money as I used to few years ago so I tried to acquire and replace a defective part myself. Acquiring was uneasy as I would not trust Amazon with any part like it and this company was referred to me by another one stating they sell parts for Lennox brand and I talked to their rep on the phone was asked about my credentials and part number then was just told that they will check and after wasting plenty of my time told that unless they do diagnostics themselves they won't sell me the part. I on my end was unwilling to pay extra for them to come and diagnose what already had been pinpointed and also pay someone close to $100/hr to just drive a van to and from my place of residence and I do live 26 miles away from Chubbuck. At least they picked up their phone and lots of companies like 12 out of 18 listed by google as servicing our area did not. Hence the 1 star read more