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    First Call Jewel

    First Call Jewel

    3.2
    (29 reviews)

    In early November, I contacted this company to repair my gas fireplace--my primary heat…read moresource--before winter. A technician came out, serviced the unit, and identified the issue: a faulty blower. He provided a quote for the replacement, which I approved immediately. That's when the problems began. Ten days later, I called for an update and was told the part hadn't even been ordered. Another ten days later, I was informed the part wasn't available, but they could try retrofitting a similar one. When I asked if there were other options, they said no--so I agreed. On the scheduled day, I took time off work, only to receive a call 30 minutes after they were supposed to arrive saying they could now order the correct part directly from the manufacturer--something they had previously claimed was impossible. To proceed, I had to pay in full immediately. Fast forward three months, and I still didn't have a working fireplace. For weeks, I was repeatedly told, "It should arrive next week." Finally, after expressing my frustration, I got a call at 5:00 PM saying they had located the part, expedited shipping, and could complete the repair the next day. I took another day off work. The technician arrived--but with the wrong part. Instead of tracking down the actual component, they gave him a universal one that didn't fit. They then assured me the correct part would arrive in two days. This time, my wife took the day off work. The technician showed up an hour and a half late (after I had called and reminded them we had rearranged our schedules for this), but they finally made the repair. Other issues worth noting: I was promised a callback from a manager or owner--still waiting on that. Their phone system is a mess. Every time I was placed on hold (which was often), someone else would pick up and begin a different conversation. I would explain who I was and they would say "oh, let me put you back on park." The three coldest months of winter without my primary heat source, multiple days off work, countless phone calls, and constant misinformation (what my generation would call lies). I will never use this company again.

    Submitted a questionnaire to have an HVAC system installed…read more Long story short, Zane at the First Call Jewel team came and we discussed several options that would meet our needs which resulted in a purchase, with options for rebates and tax credits. Solid value for our budget. The technician (Freddy) was competent, hard working, organized, and very personable. If this is the caliber of people and face of First Call Jewel, then you will consistently be blessed with business! Thanks much!

    RSJ Mechanical

    RSJ Mechanical

    5.0
    (4 reviews)

    RSJ Mechanical earned our trust from the very first call. Their excellent reviews led us to contact…read moreSteve Winn, the Service Manager, for an evaluation and bid. Steve's positive attitude, problem‑solving skills, and willingness to work within our budget were extraordinary--qualities rarely found in customer service today. Our home presented several unique structural challenges, yet Steve approached each one with confidence and creativity. His crew was fast, professional, and patient, taking time to answer even our odd or off‑the‑wall questions. When an unexpected structural issue came up, they immediately worked together to find a safe, professional solution. Their teamwork and genuine care made us feel like family, not just customers. After installing our one‑of‑a‑kind air‑conditioning system, the team returned the next day to ensure everything was running at 100%. That level of follow‑through is exceptional on its own--but it didn't stop there. A week later, Steve called with news that truly amazed us. On his own initiative, he contacted the Rocky Mountain Power Wattsmart Program on our behalf, and we were approved for an incentive that helped offset the cost of the rewiring and installation. Who does that? It was an incredible act of service and integrity. Steve Winn and his team are, without question, #1 in Idaho. Their professionalism, kindness, and dedication made a difficult project feel manageable and even uplifting. Sincerely, Two grateful old folks from Shelley, Idaho David and Karen Petersen

    We made a phone call to RSJ this morning after realizing our AC stopped working. They were so…read morereassuring over the phone and super professional. Not only were they able to come out the same day but they were an hour and a half earlier than they anticipated. The unit was fixed within the hour and we have AC again. Will definitely use their services again and recommend them to anyone! Thank you Dakota!!

    Apex HVAC - hvac - Updated August 2026

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