In early November, I contacted this company to repair my gas fireplace--my primary heat…read moresource--before winter. A technician came out, serviced the unit, and identified the issue: a faulty blower. He provided a quote for the replacement, which I approved immediately. That's when the problems began. Ten days later, I called for an update and was told the part hadn't even been ordered. Another ten days later, I was informed the part wasn't available, but they could try retrofitting a similar one. When I asked if there were other options, they said no--so I agreed. On the scheduled day, I took time off work, only to receive a call 30 minutes after they were supposed to arrive saying they could now order the correct part directly from the manufacturer--something they had previously claimed was impossible. To proceed, I had to pay in full immediately. Fast forward three months, and I still didn't have a working fireplace. For weeks, I was repeatedly told, "It should arrive next week." Finally, after expressing my frustration, I got a call at 5:00 PM saying they had located the part, expedited shipping, and could complete the repair the next day. I took another day off work. The technician arrived--but with the wrong part. Instead of tracking down the actual component, they gave him a universal one that didn't fit. They then assured me the correct part would arrive in two days. This time, my wife took the day off work. The technician showed up an hour and a half late (after I had called and reminded them we had rearranged our schedules for this), but they finally made the repair. Other issues worth noting: I was promised a callback from a manager or owner--still waiting on that. Their phone system is a mess. Every time I was placed on hold (which was often), someone else would pick up and begin a different conversation. I would explain who I was and they would say "oh, let me put you back on park." The three coldest months of winter without my primary heat source, multiple days off work, countless phone calls, and constant misinformation (what my generation would call lies). I will never use this company again.

Submitted a questionnaire to have an HVAC system installed…read more Long story short, Zane at the First Call Jewel team came and we discussed several options that would meet our needs which resulted in a purchase, with options for rebates and tax credits. Solid value for our budget. The technician (Freddy) was competent, hard working, organized, and very personable. If this is the caliber of people and face of First Call Jewel, then you will consistently be blessed with business! Thanks much!

I can't say enough about Brian and his team. After having a pretty horrible experience with an…read moreinstall done by another HVAC company, Brian and his team were our saving grace and able to figure out the problems and fix them all. Brian was always a text/call away and he always answered. He was the first HVAC guy in the area that I truly felt like he knew what he was talking about and while he could geek out on all the engineering and specs of HVAC he helped you understand the best route and most cost effective way to get the performance we wanted out of the two systems in our house. I truly wish Brian was an option back when we had started building our house... without a doubt our system would have been installed correctly from the beginning. I have never met anyone who enjoys spending money fixing problems created by another... and that is why Brian and his team will be the only HVAC company I call in the future for all my HVAC service needs. I can't recommend them enough.

From the owner: Installation/Replacement We will provide a thorough exam…read morebefore deciding to replace your unit. If needed, our skilled technicians have been trained to install the highest-rated Coleman equipment. Repair/Maintenance Not only will we keep everything running at full capacity but we will offer insight on what you can do to keep your unit maintained between visits.

They were very helpful when I called for help. I was looking for some help with a fireplace…read moreservice. They are a wholesaler, so they don't do that. But the employee spent a long time on the phone with me making recommendations and giving me some possible solutions. Excellent customer service culture.

From the owner: Wholesale Gas and Wood Fireplaces/Stovesread more

Full A/C and Furnace replacement. These guys were highly recommended to me by a trusted SME. They…read morewere exceptional to work with. Cole, Jesse, and Jonathan were all friendly amd respectful. Handled challenges of my old home like the pros they are. Did not cut corners and offered a great value. I would highly recommend to anyone in the Idaho Falls area

Good find on the APEX uncle!! He was fantastic!!…read more I'm so impressed that the first thing he did was clean the thing up and then told me how often I should clean it and that I can have it serviced and cleaned but this is all I had to do to clean it myself.

Bryton showed up 10 minutes early and was very professional…read more He gave us great service on the repair of our air conditioning! I have reason to cool down and smile with relief!

I bought a new furnace from them, As far as the workmen go they were great, did a good job and were…read morereal nice too. Furnace is working well. But working with the office is not so great. They sent an inspector out to see the furnace which was fine but didn't notify me that someone was coming, but he thought I had been notified. I was told by the salesman that I would receive paperwork for a $350 rebate from the gas company and the warranty paperwork for the furnace when it was installed. But instead I was told it would be sent the following week. When it wasn't I called and was told it was in the mail. Another week passed and I called again, this time I was told that they had been busy and just mailed it that day. No apology for the delay or inconvenience, or the fact that what I was told the week before wasn't correct. Perhaps I shouldn't have paid the bill in full till I got all the paperwork which naturally anyone would want, so you can get the rebate and so when I sell the house I will have proof warranty for the new owner. But as I said the men who actually did the work were very good at their jobs.

I got a quote for a mini split heat/ac unit. Their bid was accepted. They came and installed it on…read morethe day promised for the exact price quoted. They did exactly what I wanted and the systems are working great.

Great craftsmen, good to work with did a great job. Would employ them again if I needed. Only…read moreproblem is the performance of the product they rep.. Have had experience with two different installations of the Fujitso minisplit HVAC systems (mine and one in Island Park) in both cases the results were the same: the air coming out of the wall units was just not very cold! The floorboard unit works great but the unit that mounts on the wall is just not very good!

Very good service and people. They treat you like your family. Would recommend to my family and…read morefriends

This company has some of the worst customer service I've ever experienced. They don't offer…read morespecific appointment times--only vague time frames--which is incredibly inconvenient if you have a busy schedule. I don't have the luxury of sitting at home all day waiting for someone who may or may not show up. We had them "fix" our AC one week, only for it to stop working again almost immediately. When we scheduled a follow-up appointment, they told us the technician would be late--then never showed up at all. Even worse, we couldn't get in touch with anyone for updates or support. Completely unreliable and unprofessional. I do not recommend this company to anyone. Save yourself the frustration and look elsewhere.

The hey gave me a great quote for installing new Air Conditioning. They came within a couple days…read moreand installed all in 1 day. It has worked all summer.

First they never told me that it would cost me $260 for just having a tech look at my garage…read morepropane heater. Then, they quoted me almost $900 to replace the control board. This is a 25 year old unit. A new one is only about $1000. I was not pleased. Btw, the tech said, Let try the board first...which to me means he really did not know what was wrong and of course there could be more money involved if the board is ok.

I was billed for a service they did not complete. When I went in to talk to them they were…read morecondescending and rude. I have referred them to other people and called them before, but I will never do so again. I think they are dishonest and only want to make money. They do not have the customers best interest in mind.

Wiemer used to be the go to, get things done with honesty and integrity. I have had them install…read morethree complete new systems over the past 25 years and had never had an issue. In fact I have always been an advocate for them and told folks to use them. I will not do this anymore. My recent transaction was 2 1/2 times the original estimate, took a month to get the part installed, and my billing was generic and incomplete at best. Apparently the good old days of Dick Wiemer taking care of his people and his customers is over.