In early November, I contacted this company to repair my gas fireplace--my primary heat…read moresource--before winter. A technician came out, serviced the unit, and identified the issue: a faulty blower. He provided a quote for the replacement, which I approved immediately. That's when the problems began. Ten days later, I called for an update and was told the part hadn't even been ordered. Another ten days later, I was informed the part wasn't available, but they could try retrofitting a similar one. When I asked if there were other options, they said no--so I agreed. On the scheduled day, I took time off work, only to receive a call 30 minutes after they were supposed to arrive saying they could now order the correct part directly from the manufacturer--something they had previously claimed was impossible. To proceed, I had to pay in full immediately. Fast forward three months, and I still didn't have a working fireplace. For weeks, I was repeatedly told, "It should arrive next week." Finally, after expressing my frustration, I got a call at 5:00 PM saying they had located the part, expedited shipping, and could complete the repair the next day. I took another day off work. The technician arrived--but with the wrong part. Instead of tracking down the actual component, they gave him a universal one that didn't fit. They then assured me the correct part would arrive in two days. This time, my wife took the day off work. The technician showed up an hour and a half late (after I had called and reminded them we had rearranged our schedules for this), but they finally made the repair. Other issues worth noting: I was promised a callback from a manager or owner--still waiting on that. Their phone system is a mess. Every time I was placed on hold (which was often), someone else would pick up and begin a different conversation. I would explain who I was and they would say "oh, let me put you back on park." The three coldest months of winter without my primary heat source, multiple days off work, countless phone calls, and constant misinformation (what my generation would call lies). I will never use this company again.

Submitted a questionnaire to have an HVAC system installed…read more Long story short, Zane at the First Call Jewel team came and we discussed several options that would meet our needs which resulted in a purchase, with options for rebates and tax credits. Solid value for our budget. The technician (Freddy) was competent, hard working, organized, and very personable. If this is the caliber of people and face of First Call Jewel, then you will consistently be blessed with business! Thanks much!

Full A/C and Furnace replacement. These guys were highly recommended to me by a trusted SME. They…read morewere exceptional to work with. Cole, Jesse, and Jonathan were all friendly amd respectful. Handled challenges of my old home like the pros they are. Did not cut corners and offered a great value. I would highly recommend to anyone in the Idaho Falls area

Good find on the APEX uncle!! He was fantastic!!…read more I'm so impressed that the first thing he did was clean the thing up and then told me how often I should clean it and that I can have it serviced and cleaned but this is all I had to do to clean it myself.

RSJ Mechanical earned our trust from the very first call. Their excellent reviews led us to contact…read moreSteve Winn, the Service Manager, for an evaluation and bid. Steve's positive attitude, problem‑solving skills, and willingness to work within our budget were extraordinary--qualities rarely found in customer service today. Our home presented several unique structural challenges, yet Steve approached each one with confidence and creativity. His crew was fast, professional, and patient, taking time to answer even our odd or off‑the‑wall questions. When an unexpected structural issue came up, they immediately worked together to find a safe, professional solution. Their teamwork and genuine care made us feel like family, not just customers. After installing our one‑of‑a‑kind air‑conditioning system, the team returned the next day to ensure everything was running at 100%. That level of follow‑through is exceptional on its own--but it didn't stop there. A week later, Steve called with news that truly amazed us. On his own initiative, he contacted the Rocky Mountain Power Wattsmart Program on our behalf, and we were approved for an incentive that helped offset the cost of the rewiring and installation. Who does that? It was an incredible act of service and integrity. Steve Winn and his team are, without question, #1 in Idaho. Their professionalism, kindness, and dedication made a difficult project feel manageable and even uplifting. Sincerely, Two grateful old folks from Shelley, Idaho David and Karen Petersen

We made a phone call to RSJ this morning after realizing our AC stopped working. They were so…read morereassuring over the phone and super professional. Not only were they able to come out the same day but they were an hour and a half earlier than they anticipated. The unit was fixed within the hour and we have AC again. Will definitely use their services again and recommend them to anyone! Thank you Dakota!!

Good Job Sermon! We requested proposals from several…read moreelectrical companies for installation of a RV receptacle and a 20 amp receptacle and from those we selected Sermon to perform the project . They weren't the lowest cost but were close to my pencil estimate plus they were available to complete the project sooner rather than later. From arrival to look at what we needed done, providing a proposal, interfacing with the city permitting and inspection process, to completion of the work and communication with us; the Sermon personnel were very professional and efficient. The day the work was scheduled the two of them arrived between 8&9 as planned, they had the work well planned out, walked us through the planned work, efficiently completed the work with hardly any mess left behind, and 8 hours later walked us through the completed work. We turned the AC on in our trailer and voilà we can escape to air conditioned comfort in our trailer when it's super hot!!! They notified the city inspector that the installation was complete and this morning the city inspector inspected the work and approved it. Sermon provided us a copy of the city letter of notification for our records.

Not sure why the wildly varying reviews but we have dealt with Sermon on about 6 occasions. Yea,…read moresometimes you pay for a service call and its a miss, but they can't work for free. As for these parts markups, the prices I have been quoted were about the same or 10% more than me ordering it myself, so again, no huge markups from my experience. Our heat is currently out and they actually brought over some loaner space heaters because the part was 3 days out. The installed price for the part I need is only around $80 more than having it overnighted. Pretty honest prices in my cases.....

These yahoos came out to look at a furnace that hasnt been operating well for days. They weren't…read moreable to find any issues but still charged me $85. Incompetent repairman. I wouldn't recommend them.

From the owner: Ridgeline Heating and Cooling provides furnace and air conditioner installation, repair, tune-ups,…read moreand more in Idaho Falls, ID, and surrounding areas.

I continue to use Conan Heating and Air Conditioning each year for my annual maintenance, because…read morethey are always professional, do a great job and never over charge or try to sell you things you don't need. Jeff was on time, thoroughly checked out and cleaned the AC unit and was pleasant as well, which is greatly appreciated along with excellent service.

I've had several different techs from different companies service my gas fireplaces, but Bryton G…read more knocked it out of the park with a thorough check and cleaning! I was so pleased that I'm having him come back to service our A/C and furnace. The cost was very competitive as well and yes, I would definitely recommend him!

The hey gave me a great quote for installing new Air Conditioning. They came within a couple days…read moreand installed all in 1 day. It has worked all summer.

First they never told me that it would cost me $260 for just having a tech look at my garage…read morepropane heater. Then, they quoted me almost $900 to replace the control board. This is a 25 year old unit. A new one is only about $1000. I was not pleased. Btw, the tech said, Let try the board first...which to me means he really did not know what was wrong and of course there could be more money involved if the board is ok.

Wiemer used to be the go to, get things done with honesty and integrity. I have had them install…read morethree complete new systems over the past 25 years and had never had an issue. In fact I have always been an advocate for them and told folks to use them. I will not do this anymore. My recent transaction was 2 1/2 times the original estimate, took a month to get the part installed, and my billing was generic and incomplete at best. Apparently the good old days of Dick Wiemer taking care of his people and his customers is over.

I was billed for a service they did not complete. When I went in to talk to them they were…read morecondescending and rude. I have referred them to other people and called them before, but I will never do so again. I think they are dishonest and only want to make money. They do not have the customers best interest in mind.

Service was a great experience. Justin was very helpful and very informative! My system was down…read moreand not running and Justin helped get it started on one of the hottest days of the year.

if I could give them negative stars I would give them -neg10 I set up appointments told them I…read morehad replaced the fan motor ,contactor,and capacitor already they said ok Set the ap up for two days later Great They show up I show the tech the system told him he could drive his van back rite next to the unit And I would set up a canopy for him due to it was 100 degrees outside He walks back out to his van gone for approximately 5 minutes then he walked back in the back yard where I had already set up the canopy and he said they can't touch my ac unit because I had already touched it and it was their policy. If that's was their policy why did they not say that over the phone when I was setting up the appointment because I told them the same thing I told the tech This company is a joke. That's all they needed to do was diagnose the unit tell me what it would cost for the repair and let me decide to go forward or not I believe they did not have the knowledge or the correct attitude to do what needed to be done so they said it's our policy. Beware of this company they will waist your time I will chock it up to live and learn Know who not to call In The future