This is a tiny store that carries two brands of fireplaces. That said, they are professional,…read morethorough, courteous and, most importantly, follow through when they say they're going to do something. We ended up purchasing two wood stoves from them and they did a fantastic job with explaining the pros/cons of the various stoves, carefully scoping out the installation, and cleaning up after themselves once the install was done. Very honest, trustworthy company. Highly recommended.

Wow! I went into A-1 Fireplace to pay for the fireplace insert we had previously chosen and to get…read moreon their installation calendar. We were scheduled for one week out. The owner was assisting me when all of a sudden he told me that he would not work with me! I was bewildered! I explained to him that I was a detailed and factual person that needed information. He said, "We are done, I do not want to work with you!" Was it because I was a woman asking intelligent questions? Just a warning to future customers, you may not want to work with the owner. He is temperamental and must have been having a bad day! This is not my idea of a good business relationship! Make an appointment with another salesman and you will have better treatment. I did tell him that I hoped his day would get better as I walked out the door. Shocked and bewildered!

We purchased our hot tub from Leisure time last year.Since then, we've needed to be educated to…read moreconvert from chlorine to salt water. Unfortunately, once you purchase the hot tub, they are not able/willing or maybe not knowledgeable about this process. We've had to consult other sources to get this information.

These guys are the worst. Went in looking for a gas fireplace replacement. Talked to Alan I think…read moreit was. Picked out one we liked. Price seemed reasonable. Ready to move forward. said he'd send someone out to take a look at the existing before proceeding. Waited a week for contact...nothing. emailed about when to expect someone. Response was...try to have him out tomorrow. Again nothing. Screw these guys. They evidently have more business than they need. Very unprofessional, and inconsiderate.

Very disappointed. We were looking to change our wood burning fire pit. After receiving a quote,,we…read moreagreed to have the work done. We made several attempt to make contact, always with an excuse and a new date. Now it's been 3 weeks and not even a call back. Horrible business practice.

From the owner: Proudly serving Southeast Idaho for over +27 years. Your local HVAC expert and Lennox Dealer. We…read morewill repair all brands of furnaces, heat pumps and air conditioners. Don’t settle when it comes to the air inside your home, call us for a quality job done

They were very helpful when I called for help. I was looking for some help with a fireplace…read moreservice. They are a wholesaler, so they don't do that. But the employee spent a long time on the phone with me making recommendations and giving me some possible solutions. Excellent customer service culture.

From the owner: Wholesale Gas and Wood Fireplaces/Stovesread more

I had a wall gas furnace go out in an apartment I owned. I got a bid of $2800 from another company…read more They claimed the heat exchanger was bad and the whole furnace had to be replaced the then red-tagged it. I called Alpine, they came out right away. Tested the air coming out of the furnace. It was fine. (the other company just did a visual inspection). Alpine replaced a part and it was up and running.

My husband wanted a new gas heater installed in his wood shop. We called Alpine and they were very…read moreprompt in coming out and giving us a bid. Then they were again very fast in coming and installing it. We were so very impressed with the workers and very impressed with the work they did. They are very knowledgeable and a great company. Kaye C

We chose Big Foot Heating & Cooling after reviewing 4 bids from the Teton Valley area, Rexburg &…read moreIdaho Falls. We met the owner and the individuals who would be working at the house prior to accepting their contract. They not only did exactly what they said they were going to do, but even more by dealing with unforeseen issues without raising their price. Big Foot has the ability to manage the entire job without bringing in other subcontractors, including trenching, electrical, carpentry, etc. While at our home, they were prompt, courteous, professional and considerate. After finishing, they completed the job with a thorough clean up. We could not have been happier. They were a pleasure to work with. We would definitely use them again and recommend them highly. Peter K. & Linda C. Teton Valley

The hey gave me a great quote for installing new Air Conditioning. They came within a couple days…read moreand installed all in 1 day. It has worked all summer.

After 2 failed attempts to repair my hydronic boiled after several lines were punctured during a…read morecarpet stretching service, I finally came upon Sprinter. All I can say is WOW. Before scheduling the appointment I spoke with the tech on the phone (Eric) and had a FaceTime session where I showed him the installation and answered his questions. I explained what was wrong, how it happened, and what I thought needed to be done. He agreed that the right thing to do was to refill and purge the system before reaching any other conclusions re: the need to replace the boiler. Eric showed up the next day, quickly figured out what was wrong, fixed an incorrectly installed pump (it leaked) that the previous company had installed, refilled/pressurized the system, and systematically verified that all was well. After an hour and a half the system was back up and running. The difference I noted with Sprinter was that the tech was highly competent, communicated well, was completely honest, and actually intended to fix the problem rather than empty my wallet. Needless to say, my experience with Sprinter was extremely positive. I only wish that I had found them before I wasted a whole lot of money on trying to get the first two companies to actually fix what was wrong.

These guys installed our instant hot water heater in ouf house in Victor, ID. The unit goes offline…read moreevery time temps drop in the single digits. After talking to the unit's manufacturer (including sending them pictures of the installation), and consulting the installation manual, it's clear that Sprinter did not properly install the unit. They used 5" pipe, placed the intake/outtake pipes about 12" apart, and didn't put a 90-degree joint/endcap on both pipes. As the installation manual clearly states, the pipes should be max 4" diameter, the pipes should be minimum 3' apart, and both pipes should have endcaps. Fixing these problems solved the issue. I've called and emailed Sprinter with no response. I will never use them or recommend them to anyone.