Wow! I went into A-1 Fireplace to pay for the fireplace insert we had previously chosen and to get…read moreon their installation calendar. We were scheduled for one week out. The owner was assisting me when all of a sudden he told me that he would not work with me! I was bewildered! I explained to him that I was a detailed and factual person that needed information. He said, "We are done, I do not want to work with you!" Was it because I was a woman asking intelligent questions? Just a warning to future customers, you may not want to work with the owner. He is temperamental and must have been having a bad day! This is not my idea of a good business relationship! Make an appointment with another salesman and you will have better treatment. I did tell him that I hoped his day would get better as I walked out the door. Shocked and bewildered!

I tried to call them and they wouldn't return my call. I talked to a wholesaler, and they said…read morethat A-1 was very busy with new installs. They did my original install, and I was happy. But I would like to get a call back even if they are too busy to help. That is just good customer service. Check your voicemail and get back your customers when they call you.

These guys are the worst. Went in looking for a gas fireplace replacement. Talked to Alan I think…read moreit was. Picked out one we liked. Price seemed reasonable. Ready to move forward. said he'd send someone out to take a look at the existing before proceeding. Waited a week for contact...nothing. emailed about when to expect someone. Response was...try to have him out tomorrow. Again nothing. Screw these guys. They evidently have more business than they need. Very unprofessional, and inconsiderate.

Adrian was an excellent technician! Timely service. Friendly. Serviced our fireplace insert…read more Did a professional, excellent job!! Leisure Time is the best place for fireplace insert service!

Very disappointed. We were looking to change our wood burning fire pit. After receiving a quote,,we…read moreagreed to have the work done. We made several attempt to make contact, always with an excuse and a new date. Now it's been 3 weeks and not even a call back. Horrible business practice.

From the owner: Proudly serving Southeast Idaho for over +27 years. Your local HVAC expert and Lennox Dealer. We…read morewill repair all brands of furnaces, heat pumps and air conditioners. Don’t settle when it comes to the air inside your home, call us for a quality job done

They were very helpful when I called for help. I was looking for some help with a fireplace…read moreservice. They are a wholesaler, so they don't do that. But the employee spent a long time on the phone with me making recommendations and giving me some possible solutions. Excellent customer service culture.

From the owner: Wholesale Gas and Wood Fireplaces/Stovesread more

My husband wanted a new gas heater installed in his wood shop. We called Alpine and they were very…read moreprompt in coming out and giving us a bid. Then they were again very fast in coming and installing it. We were so very impressed with the workers and very impressed with the work they did. They are very knowledgeable and a great company. Kaye C

My AC died during the hottest part of the summer. I called Alpine and asked if they do free…read moreestimates. I wanted to know if my unit could be repaired or needed to be replaced. I wanted a cost for both. Yes... I was told they do free estimates. A guy came out and told me it was leaking and needed to be replaced. He was at my home less than 5 minutes. I asked him for an estimate for replacement. Well, never ever did anyone contact me with a price or schedule to have it replaced and now I have a bill for that free estimate that was done. Very shady business and terrible customer service.

The hey gave me a great quote for installing new Air Conditioning. They came within a couple days…read moreand installed all in 1 day. It has worked all summer.

First they never told me that it would cost me $260 for just having a tech look at my garage…read morepropane heater. Then, they quoted me almost $900 to replace the control board. This is a 25 year old unit. A new one is only about $1000. I was not pleased. Btw, the tech said, Let try the board first...which to me means he really did not know what was wrong and of course there could be more money involved if the board is ok.

After 2 failed attempts to repair my hydronic boiled after several lines were punctured during a…read morecarpet stretching service, I finally came upon Sprinter. All I can say is WOW. Before scheduling the appointment I spoke with the tech on the phone (Eric) and had a FaceTime session where I showed him the installation and answered his questions. I explained what was wrong, how it happened, and what I thought needed to be done. He agreed that the right thing to do was to refill and purge the system before reaching any other conclusions re: the need to replace the boiler. Eric showed up the next day, quickly figured out what was wrong, fixed an incorrectly installed pump (it leaked) that the previous company had installed, refilled/pressurized the system, and systematically verified that all was well. After an hour and a half the system was back up and running. The difference I noted with Sprinter was that the tech was highly competent, communicated well, was completely honest, and actually intended to fix the problem rather than empty my wallet. Needless to say, my experience with Sprinter was extremely positive. I only wish that I had found them before I wasted a whole lot of money on trying to get the first two companies to actually fix what was wrong.

These guys installed our instant hot water heater in ouf house in Victor, ID. The unit goes offline…read moreevery time temps drop in the single digits. After talking to the unit's manufacturer (including sending them pictures of the installation), and consulting the installation manual, it's clear that Sprinter did not properly install the unit. They used 5" pipe, placed the intake/outtake pipes about 12" apart, and didn't put a 90-degree joint/endcap on both pipes. As the installation manual clearly states, the pipes should be max 4" diameter, the pipes should be minimum 3' apart, and both pipes should have endcaps. Fixing these problems solved the issue. I've called and emailed Sprinter with no response. I will never use them or recommend them to anyone.