In early November, I contacted this company to repair my gas fireplace--my primary heat…read moresource--before winter. A technician came out, serviced the unit, and identified the issue: a faulty blower. He provided a quote for the replacement, which I approved immediately. That's when the problems began. Ten days later, I called for an update and was told the part hadn't even been ordered. Another ten days later, I was informed the part wasn't available, but they could try retrofitting a similar one. When I asked if there were other options, they said no--so I agreed. On the scheduled day, I took time off work, only to receive a call 30 minutes after they were supposed to arrive saying they could now order the correct part directly from the manufacturer--something they had previously claimed was impossible. To proceed, I had to pay in full immediately. Fast forward three months, and I still didn't have a working fireplace. For weeks, I was repeatedly told, "It should arrive next week." Finally, after expressing my frustration, I got a call at 5:00 PM saying they had located the part, expedited shipping, and could complete the repair the next day. I took another day off work. The technician arrived--but with the wrong part. Instead of tracking down the actual component, they gave him a universal one that didn't fit. They then assured me the correct part would arrive in two days. This time, my wife took the day off work. The technician showed up an hour and a half late (after I had called and reminded them we had rearranged our schedules for this), but they finally made the repair. Other issues worth noting: I was promised a callback from a manager or owner--still waiting on that. Their phone system is a mess. Every time I was placed on hold (which was often), someone else would pick up and begin a different conversation. I would explain who I was and they would say "oh, let me put you back on park." The three coldest months of winter without my primary heat source, multiple days off work, countless phone calls, and constant misinformation (what my generation would call lies). I will never use this company again.

Submitted a questionnaire to have an HVAC system installed…read more Long story short, Zane at the First Call Jewel team came and we discussed several options that would meet our needs which resulted in a purchase, with options for rebates and tax credits. Solid value for our budget. The technician (Freddy) was competent, hard working, organized, and very personable. If this is the caliber of people and face of First Call Jewel, then you will consistently be blessed with business! Thanks much!

RSJ Mechanical earned our trust from the very first call. Their excellent reviews led us to contact…read moreSteve Winn, the Service Manager, for an evaluation and bid. Steve's positive attitude, problem‑solving skills, and willingness to work within our budget were extraordinary--qualities rarely found in customer service today. Our home presented several unique structural challenges, yet Steve approached each one with confidence and creativity. His crew was fast, professional, and patient, taking time to answer even our odd or off‑the‑wall questions. When an unexpected structural issue came up, they immediately worked together to find a safe, professional solution. Their teamwork and genuine care made us feel like family, not just customers. After installing our one‑of‑a‑kind air‑conditioning system, the team returned the next day to ensure everything was running at 100%. That level of follow‑through is exceptional on its own--but it didn't stop there. A week later, Steve called with news that truly amazed us. On his own initiative, he contacted the Rocky Mountain Power Wattsmart Program on our behalf, and we were approved for an incentive that helped offset the cost of the rewiring and installation. Who does that? It was an incredible act of service and integrity. Steve Winn and his team are, without question, #1 in Idaho. Their professionalism, kindness, and dedication made a difficult project feel manageable and even uplifting. Sincerely, Two grateful old folks from Shelley, Idaho David and Karen Petersen

We are beyond happy with our furnace we called several different companies and got a multitude of…read moreresponses. RSJ showed up to do a quote on time, came in lower than any other company, and delivered a quality product that we are thrilled with! Thank You!!!

I called around to make a few inquiries. I couldn't recommend this place enough if I tried. I got a…read morequote for repair from another company, which misdiagnosed the issue. Ken came out to inspect the unit and found that the motor wasn't bad; it had just seized. He was able to oil it and break it free from last winter's bondage. Even if it only lasted another season, it was well worth a second look from a trained observer like Ken. The cost for repair?... a service call. This is a company that is ethical, which means even though my unit is already at end-of-life, I'll be calling Ken at Air Exchange first when it's time for a whole new system! Thank you, Ken! And at that, thanks to the whole team at Air Exchange Tech! Referrals are coming your way!

His experience and his ability to help. He was very good what he did, and what he suggested for us…read moreto do in the future.

Dan's plumbing and heating is without a doubt, the best. Over the past 10 years, we have used their…read moreservices, from cabin openings to a total remodel and trust every single project they perform. They are professional, knowledgeable, always willing to go the extra mile and along with this, they are wonderful humans. Make no other calls for plumbing and heating. These guys are the best.

I called Dan's Plumbing to fix a broken water line in a tight crawl space. The plumber arrived…read moreright on time as scheduled. He wasted no time in getting under the house and replacing the broken line. He was very professional and his rates were very reasonable. I will certainly used Dan's Plumbing for any future plumbing needs.

Bryton showed up 10 minutes early and was very professional…read more He gave us great service on the repair of our air conditioning! I have reason to cool down and smile with relief!

I bought a new furnace from them, As far as the workmen go they were great, did a good job and were…read morereal nice too. Furnace is working well. But working with the office is not so great. They sent an inspector out to see the furnace which was fine but didn't notify me that someone was coming, but he thought I had been notified. I was told by the salesman that I would receive paperwork for a $350 rebate from the gas company and the warranty paperwork for the furnace when it was installed. But instead I was told it would be sent the following week. When it wasn't I called and was told it was in the mail. Another week passed and I called again, this time I was told that they had been busy and just mailed it that day. No apology for the delay or inconvenience, or the fact that what I was told the week before wasn't correct. Perhaps I shouldn't have paid the bill in full till I got all the paperwork which naturally anyone would want, so you can get the rebate and so when I sell the house I will have proof warranty for the new owner. But as I said the men who actually did the work were very good at their jobs.

Right Now is top drawer. They installed our heat pump system several years ago, as well as our…read moreon-demand water heater and heat pump water heater. They are always responsive, efficient, and professional. Most recently, we called Right Now for a heat pump problem and they had a person come out the next day. Spencer was very professional, quickly diagnosing the problem and repairing it within an hour. We count on Right Now, because they are always ready to come and help, and they do it right the first time. I have referred many people to Right Now. They are great!

As a senior citizen I have dealt with many companies offering a variety of services over the years…read more Some have been honest and trustworthy while others have been less than honest and reputable. In my humble opinion, I would shy away from the pink trucks and shred any mailers offering specials or promotions from Right Now Heating and Air conditioning. There are many HVAC companies who offer quality service at reasonable prices, I personally don't believe that Right Now is one of them. If in the market, I would shop around, compare prices and look for membership in the BBB. I would also look for a company that does not try to hide email and individual contact information. I would also look for a company that issues statements with a complete breakdown of parts and labor. I believe the technicians working for Right Now are professionals however, I believe the business practices are deceptive. It is not my intent to trash the company, only to save the consumer from making costly decisions.

My husband wanted a new gas heater installed in his wood shop. We called Alpine and they were very…read moreprompt in coming out and giving us a bid. Then they were again very fast in coming and installing it. We were so very impressed with the workers and very impressed with the work they did. They are very knowledgeable and a great company. Kaye C

My AC died during the hottest part of the summer. I called Alpine and asked if they do free…read moreestimates. I wanted to know if my unit could be repaired or needed to be replaced. I wanted a cost for both. Yes... I was told they do free estimates. A guy came out and told me it was leaking and needed to be replaced. He was at my home less than 5 minutes. I asked him for an estimate for replacement. Well, never ever did anyone contact me with a price or schedule to have it replaced and now I have a bill for that free estimate that was done. Very shady business and terrible customer service.

Eric at Miles was delightful. Very professional, helpful…read moreand excellent rates. He went out of his way to help us tune up a home heating system during a final inspection before a home sale, when we were already moved. He did a very nice job and was excellent. We can not say enough good about him.

From the owner: Miles Heating and Air Conditioning is a full service residential HVAC company. We guarantee that…read moreour work meets the highest standards of excellence.

once you get past their phone system, their service people are really, very helpful and kindread more

The young man who replaced our water heater was personable, polite and professional. He was…read morebefitting the name of the company - Top Notch. I will definitely contact this company again for our future plumbing needs.

I was billed for a service they did not complete. When I went in to talk to them they were…read morecondescending and rude. I have referred them to other people and called them before, but I will never do so again. I think they are dishonest and only want to make money. They do not have the customers best interest in mind.

Wiemer used to be the go to, get things done with honesty and integrity. I have had them install…read morethree complete new systems over the past 25 years and had never had an issue. In fact I have always been an advocate for them and told folks to use them. I will not do this anymore. My recent transaction was 2 1/2 times the original estimate, took a month to get the part installed, and my billing was generic and incomplete at best. Apparently the good old days of Dick Wiemer taking care of his people and his customers is over.