I would put the experience I had in two categories - the experience with the optician which was 5…read morestars, and the fitting, quality and overall service experience, which was 1 star.
To start off, the eye exam was probably the most informative and best I've ever had. I felt she was the most thorough optician I'd ever worked with and left feeling much more knowledgable about my eyes. The issues arose with everything else.
Because at the time everyone was required to wear masks everywhere it honestly took a few months to realize how poorly my chosen glasses fit without a mask. Not very long after the lenses started developing an odd bubbling around the edges of the lenses, which only got worse each month. Because we're not local any longer, I decided just to replace them outright and re-ordered the same frame by email, making a special trip to pick them up.
I put on the glasses, which should have been exactly the same (just no bubbling and tighter fitting), and let them know immediately there was something wrong with them.
Historically at other offices, I've usually put in exactly the same frame/prescription order (once I decide on a frame I stick with it until they stop making it) and I've never had any issues with the replacement. Even with a new prescription, I've never had any major reactions.
But these glasses were different, something visually was off. Everyone in the office told me they were exactly the same, they checked the prescription, it's the same. I try them on several times and continue to state they're not, there's something wrong with them.
They convince me to keep them for an adjustment period. So I put them on and head home, and after getting back home and getting on my phone, I quickly get a really strong ocular migraine (it's been years since I had one) which results in an almost total loss of vision. I finally take off the new glasses, and switch back to my old ones, and poof - my migraine fades. My head still hurts and is incredibly sensitive, but I call them once my vision clears enough to dial.
I state I'd like a refund and that there's something wrong with the glasses. They interrupt me, speak over me, and downplay the issue, telling me to keep trying. By the end of the phone call, everything I say has been ignored, so I agree to try them on again in a month when I'm out of school. The back of my head continues to hurt for about two days, so I'm very hesitant to try again.
Fast forward to a month later, I try again, and headache. So I email them that I'd like to mail the glasses back, because (as I'd explained to them over the phone) it would cost me half of what a new pair would cost just to Uber out to see them. Again, they ignore my request and ask that I come in.
I'm not sure why, after interrupting and gaslighting me, they think I would come back. The fact that they ignored my very clear "something is wrong" and denied there was any issue? Although I had a good experience with the optician, there is absolutely no way I would return to Your Two Eyes Optometry.
I later scheduled in an appointment with another optician and purchased another set of glasses (with a prescription change) that I paid for out of pocket. When I tried them on they seemed blurry in the right eye. When I relayed this to the front desk, they tested where my pupils landed and found they hit too high on the lenses. Instead of being told to take them home and "get used to them", they tested them, discovered the issue, returned them, and sent away for a fix.
I really can't stress enough how problematic the service at Your Two Eyes since was. Especially since once I received my new pair from the different optician, I've had no issues at all while wearing them. No headache, no migraine, nothing. It's my opinion that both sets of glasses from Your Two Eyes were defective as the old pair I'd been wearing? After switching to my new glasses I accidentally left them next to the shower overnight and the next day the transitional lenses film had peeled off entirely from the lenses! I've never seen anything like it before in my life.
The fact that I had major issues with both sets of glasses, when I've never had any type of issues with my glasses before leads me to the opinion there is likely a problem with their source's manufacturing practices. So between that and the service, as much as I liked the optician, I can't recommend in good conscience getting glasses from Your Two Eyes Optometry.
