Stopped by shoe palace, Jayden was there to help me and daughter pick out some shoes. He was very…read moreattentive, knowledgeable of the shoes we needed. He made the experience quick and easy. Thank you Jayden.

Service sucks here. Came in to buy 2 pair of Jordans for my Kids. No one was there except one…read moreperson no one came to help me I would look at the two guys working there they would not help me. One guy was on the phone the other guys would not even look at me. I will never come here again I will take my business somewhere else. This happened at 6:45pm I left at 7:04pm on Wednesday 4/10/24

They stretched all my new cowboy boots for no charge. I will he shopping for new things again…read morethank you

My son received a belt that was a hair too small for Christmas. You had the same belt in stock, so…read moreI walked in and a nice young man greeted me, asked if I had a return or exchange. I explained we wanted the same belt, bigger size and he told me to go grab it and we would do an even exchange up front. Easy enough, I had all necessary paperwork, and a gift receipt. When I got to the register I was greeted by an associate who is named Miranda. Miranda is honestly, hands down the worst customer service associate I've ever encountered, and I shop at Walmart for groceries so that's saying a lot. I told her exactly what I wanted to do, and she was aware of the transaction and echoed what the young man said when I walked in. She Explained that they're able to perform this in store because of the holidays and whatnot and that they're allowing online orders to be returned in store. Then she tells me to pay for the belt because instead of performing an Exchange, she just chose to perform a refund "on accident" to the card it was purchased on. This was not what was requested. The definition of exchange is different than the definition of refund, but apparently Miranda isn't aware of this. A training issue maybe? Maybe she needs some dictionary time? I'm not sure. Either way, she needs help. The problem is this was a gift. I now have to go ask someone to *repurchase* a gift they bought last month, because your associate said it was easier to do it that way for her. I had been clear about what my objective was from the moment I walked up there. She admitted it was indeed her careless mistake, her manager also admitted it was a mistake (she actually said it was a "big hiccup") but they said they couldn't fix it now. She called customer service to back it out but they said no.  All this is fine and good, I probably could have had the original buyer of this reorder it or Venmo me, but then Miranda started laughing at me. She started doing this weird "oh well" face over and over, making weird faces, and audibly laughing at my frustration about not being able to swap my kids belt. Mind you, I wasn't being loud or rude, I just wanted to know why they didn't listen (or even attempt to listen) to what I needed in the first place. My kid just wanted a belt. If she hadnt mocked me in front of other customers, my son, and her own manager (who thought it was equally as funny, gauging by her reaction) I would have just bought him a new belt and had the original person just Venmo me and I wouldn't have had the energy to write this rude email. but since Miranda chose to laugh, I'm choosing to be mad and petty. I recently purchased my husbands 200 dollar work boots at this exact boot barn, and was also going to be purchasing a pair of boots for myself during this transaction, as well as a hat and an additional belt buckle for the belt. If his boots hadnt already been worn, I would be returning them because of this girl. Unfortunately I cannot spend money at your Atwater store again, I have never been openly laughed at by an associate ANYWHERE because she "hiccuped pretty bad" (managers words used to describe what she did, not mine) I made my son put back the other items he was buying and my boots because there was no way in hell I was going to be spending a dime there, definitely not with Miranda. Hopefully someone sees this and provides training for people like miranda, who say you can do one thing (an even exchange) and decide to refund instead of offering store credit. Never have I ever had an issue returning anything to a store before, so while this could be normal for boot barn, I am not cool with any of it. Either way, Miranda was awful. 0 out of 10 stars. The irony of all of this was the entire transaction was performed under a sign stating "easy returns and exchanges!" ....  Y'all need to take that sign out of your Atwater store. It wasn't easy. It was a nightmare. And Miranda should probably be taught that laughing directly at customers isn't ok. I am not a "customer is always right" person by any means, but even when customers are wrong, they deserve to be treated respectfully, and I was not. Miranda acting like a 12 year old and laughing a customer who was righteously annoyed at her for being unable and unwilling to perform such a simple task correctly is the definition of unprofessional and bad customer service. If she didn't know how to issue store credit (stipulation #8 on your website regarding online orders) she should have just said so. If there was a negative stars option, I would have used it. I did feel much better after buying the same belt, belt buckle, 2 hats, and my pair of boots at country outfitters for $392 without the crappy customer service. Good job Atwater joke of a boot barn!

This place is ridiculous. Especially the associates, they just stand around and talk to each other…read more The Store Manager Myrinda is rude and shouldn't be working if she can't get her associates to actually work. The store is just too packed to shop.

Very nice display, stock clerk associate greeted upon entering store. I ask for help and was guide…read moreto where I can find my product. Very nice shopping experience

Based on their prices for their quality of goods, I feel that this shop is a little bit overpriced…read morefor the product. You can find many of the same items on Fashion Nova for a bit cheaper, but where this place differs than other similar retailers is their sales that they run. If you come here when they have sales you can save a lot of money on a lot of nice looking clothes. I really like that the shop isn't limited on style as they cater to all people of all sizes, body shape and gender.

Never really shop here so I figured I would give it a try. Purchased an item, it was ripped so I…read morewent to return it and they refused to do so. Service here is trash I would shop anywhere but here.

I came to Rainbow on one of my training days due to my Co-worker saying this clothing store had a…read morelot of cute items. We were greeted by staff and I do have to say this place has a lot of cute items for women and teens. This store is definitely fun but not my style. They really did not have any sophisticated looks that is my style but definitely fun and flirty. I did find a "Vegas" style dress I liked but did not have time to try it on. They have accessories here and the prices are affordable. I did not see any article of clothing over $15. When I came they had shoes on sale and jewelry too! I am planning on coming back soon.

let me say i should model for yaw for free clothes lmao , i LOVE this new stuff that came in . i…read moreEASILY fit in everything and styles were so plus size friendly.

Great prices good service…read more Great prices good service Great prices good service Great prices good service and

This location never gets busy throughout the year. Then during the holidays they turn off their in…read morestore order pick up. This is only location that turns it off. Smh. Then we are forced to pay shipping?! Ridiculous! Hire more staff.

Our 1st visit to the Turlock location did not disappoint. Excellent service by Kaitlyn. Amazing…read moreselection to choose from along with some great discounts. 5.11 products are a well designed, constructed, and a good value.

Great store with tons of sizes from small to XXL. They have some clearance items as well. There's a…read moreton of accessories from backpacks to plate carriers to gloves.