I have been shopping at Rack Room Shoes for the last couple of years and am always greeted by…read morefriendly staff. I usually find what I'm looking for. There have been a couple of instances where I've had to order from the online store which I didn't know was an option until the manager Laura told me about it. She was very helpful and even helped me find more than one selection online to order. The store is always nice and neat. The pricing is always displayed and they have pretty good deals. Sundays are busy but I am always greeted and am able to find help when I need it.

Do not shop here!…read more I bought 4 pairs of shoes online. Needed to return 2 that didn't fit. While looking for replacement shoes, the manager (Joseph) comes over to ask me if I needed help. I showed him two shoes from the Rack Room website that were currently in stock online. He immediately tells me he doesn't carry basketball shoes in his store, and that I should try Dick's Sporting Goods. That rubbed me the wrong way (say get out of your store without saying get out of your store). I go back to the counter and he is now the cashier. I tell him that there are 2 shoes online that I would like to replace the shoes that were too small. He immediately starts going on and on about how different shopping online is different from shopping in-store and tries to make it seem like he couldn't order me a shoe online and have it shipped to me. I have been shopping with Rack Room for 11 years, and asked "are you trying to tell me you can't order me a shoe online and ship it to my home?" He then back peddles and says he can. However, now, I'm pissed. So, I returned one pair of shoes that I paid full price for. To prevent losing the BOGO, I ordered a shoe to be shipped to my home. Instead of exchanging only the shoe that I brought in-store, he takes it upon himself to return both shoes (the one still at my house, but on receipt) and the ones I actually brought in. This caused me to have to pay $10 more for the shoe at home since that shoe had a promotion at the time that I bought it. When I brought this to his attention, he tried to make it seem like this was the norm. This is quite shady. I immediately called corporate and spoke with Mitch, who assured me that this was not correct and a refund would be posted to my account. However, this had to go through the Warehouse (another department for processing). After 2 weeks, money was not refunded to my account. I returned all shoes purchased from Rack Room and will never shop with Rack Room again. I should mention that while I was in the store, I found 2 pairs of shoes for my 1yo, but needed to bring her to get her sized. You also lost that sale. So, you lost the sale of 6 pairs of shoes due to terrible customer service. Do better. Rack Room, you should thank Joseph for losing money and a long-term customer. You should also enroll Joseph in some Racial Bias courses so that you don't get sued.

My experience at this Boot Barn location was disappointing. Elida came across as unprofessional,…read moreand her attitude felt rude both toward customers and even some of her coworkers. The energy she brought to the interaction made the whole visit uncomfortable. I hope management provides better training, because customer service should feel welcoming, not tense.

SERVICE: Jessica went above and beyond to help us find what we needed. She even called different…read morelocations around the area. We were greeted once we walked in and after we left. SELECTIONS: They have a wide selection of boots from adults to infants. They have a large selection of clothings for different styles. PARKING: Don't have to worry about parking. They have a large parking lot VALUE: You can find boots from $70-$200 depending on the style you're looking for. Belts are around $40-$80 for children belts adults belts cost more

Stockton Skechers Outlet Hammer/Pacific…read more Stockton, Ca. First: music as you walk in was incredibly loud! Hubby and I had to yell to hear each other. Music in a work place or public place should be for "background ambience" only, not for employees own entertainment. Even the employees were yelling at customers as they rung them up at the register. Workers were rude and not helpful. Hubby got his shoes, but we will not be back there!! Hated the experience. And only two chairs in the whole store to sit to try on shoes. Someone was piling boxes on one.

3rd time been there in past few months. No help at all. Employees seem like don't care about their…read morejobs. Almost no place to try on shoes. Every time I went someone was sitting just on their phones. I'm disabled and will again. Place is horrible.

Great shoe store with a friendly and knowledgeable people The place to go in Turlock or in the…read morewhole area.

I have bought boots here for going on 4 years. I can buy boots anywhere. I keep buying them here…read morebecause the customer service is great. I definitely recommend this place!

Stopped by shoe palace, Jayden was there to help me and daughter pick out some shoes. He was very…read moreattentive, knowledgeable of the shoes we needed. He made the experience quick and easy. Thank you Jayden.

Service sucks here. Came in to buy 2 pair of Jordans for my Kids. No one was there except one…read moreperson no one came to help me I would look at the two guys working there they would not help me. One guy was on the phone the other guys would not even look at me. I will never come here again I will take my business somewhere else. This happened at 6:45pm I left at 7:04pm on Wednesday 4/10/24

Great experience! Eva was very helpful and offered me options. I was looking for a specific item…read moreand she went out of her way to look it up and help me find it. She's awesome !!

Wife and I came in so the wife could get a few sports bras. She went to try them on and no one was…read moreat the fitting rooms to let her in. Pushed button and waited. Nothing. Went to customer service. Told her to push the button. Told them we did and no one showed up. They told us that they would call someone to come over and let us in. After five more minutes of waiting, still no one showed up. So they lost our business. This store used to be really good but the customer service has really fallen off.

The few times I have shopped there, the staff is always very friendly and greet me right away…read more.. Great Customer Service !

I got a new backpack here for my kid. A black hershell backpack I believe is the name of it. The…read morepeople working here were quick to help. They had good prices too. I'm happy with the experience.

i was waiting in line to pay, the cashier (mexican girl) saw me & she completely ignored me. I left…read moreand the next person that came she helped out. SMH @ 6:57. as a sale associate you should be attending anyone not just whoever is convenient for you. Kohls DO BETTER & HIRE BETTER CUSTOMER SERVICE!

This store always looks like a cyclone hit it. The last time I went there it was closed. (I had to…read moredrive to the Modesto store) there were no signs on the doors as to why it was closed.