Product: Great
Customer Service: AWFUL
After getting my daughter's feet sized at the Springfield store they did not have her size in the shoe she wanted so I ordered online; the shoe was still too small after delivery. So I order the next size and went to the Upper Darby store to return the smaller size.
This turned into a disaster, felt like I did something wrong because my daughter could not fit shoe. The manager was speaking to me like I was wrong for returning them. "How am I suppose to return this!! how!!?" I had the ALL paper work and all packaging that was mailed with the shoes AND MY RECEIPT ; he stated that that was not enough for him to make the return. That should not be my problem that you can't ring u my order with the invoice and return my item.. It felt like I was doing something illegal. I believe that if you want to keep consistent customers I should not be Inconvenienced by the return. This is not unreasonable store like Nordstrom, Macy's, and ahhh all other stores take returns from online.. It was really ridiculous.
In conclusion, he took the shoes told me to take a picture of the shipping label and said he would mail on Monday (this was Friday) I received a refund a week later; it was not a good experience and doubt I would return.
Buyer beware, you better not return from online. read more