SILVERDALE Wa location, "The Trails" We were third in line…read morewith one cashier. The customer at the checkout was trying to use an online or app coupon and the customer and the person at the cashier could not figure out the coupon while 5 of us in total stood and waited, and waited and waited. After at least 10 minutes we left our shoes on the counter and left the store. Probably $160 in sales lost because the checkout person must not have been trained on how to ask for help. I really liked the Sketchers I found but for me now I'll look online or elsewhere. Who is the manager here?!

I've worked in customer service and retail and everything for years so I know what it's like and…read morehow customers can be, but the attitude of this one employee was so disgusting and disrespectful and was extremely disappointing. Asking a simple question of whether they have other sizes (the product we wanted was the display option, it's completely normal and common to ask if they have others) and a simple no would've sufficed but this employee decided to speak so condescendingly to my mother and imply she's stupid for asking such questions while having an attitude. The other cashier was lovely and I wish I remembered either of their names but unfortunately I will never shop at this location again. I suggest training your staff better or something because the younger seemingly less experienced employee had much more understanding and was a whole lot more helpful.

Why sincere thanks to Ashley, who helped me get discounts I was unaware of when I bought a pair of…read moreshoes to be mailed to my home, out-of-state. She walked me through getting set up as a rewards member on my iPhone, and then ensuring that I got the discounts when my daughter subsequently bought some boots and socks for herself and shoes for my grandson. Ashley even called attention to the Buy One get 1/2 off offer on socks my daughter had missed. Excellent customer service is hard to find, especially around the holidays. THANK YOU Ashley, Assistant Manager, for taking care of my family on 11-23-2018.

Chantee is amazing! We've been coming to this famous footwear for years, and I've always kind of…read morefelt judged a little bit of that makes sense - that's because I'd never shopped when Chantee was there obviously!! I was in last week looking for sandals and Chantee was amazing! She made me feel so relaxed and comfortable, she's hilarious, and she is really just one of those rare folks in our service industries where you chat for a few minutes, and feel like you've known each other a lifetime. We easily stayed a few extra minutes just talking and making jokes. Whatever you're paying this gal, I'm almost positive it isn't enough! She's a truly invaluable resource to your team and really made what is usually an awkward experience into a wonderful one. Thanks again! I've gotta get my nephew some sandals now, I'll be back soon ;)

I spent the entire afternoon looking for shoes for a friend of mine, when finally when I thought…read moreall hope was lost I came into this store. The gentleman was so helpful and made the process so easy. Would definitely recommend this place to anyone.

When I entered this store, I was treated like I was the most important person around. I had my…read moreshoes specially fitted. Both the owner and assistant were genuinely concerned about helping me succeed in enjoying my shoes. I wish all shoe stores were like this one. Plus, I know the owner to be involved in the local community. The atmosphere is very comfortable, there's a wide variety of shoes to choose from, and the experience was all-around very enjoyable. The shoes are well worth the price.

Customer service on par! We were greeted at the front and asked for assistance when strolling…read morearound several times. I noticed a lot of bikers bringing in their bikes. Tons of outdoor gear available for purchase. Some of us picked up snow shoes and snow clothing. That was our mission and it was a success to find them all here. Mind you though, the prices were crazy high. Either you can buy items used or new. A jacket my brother wanted was $500 and the one I wanted was $300. Be prepared to damage your wallet.. When checking out, we signed up for a membership. I didn't get a good look at the snowboards but I am looking for one to customize in pink with the word Hawaii at the bottom.

I came into this store in a brand new truck and decided that I wanted to get everything for camping…read morethis summer from this location. Upon shopping I was asked multiple times if I needed any help which they did help me find some delicious freeze dried food but when I was headed towards the checkout isle they had every single employee standing at the door with the greeter doing absolutely nothing productive but blocking me from leaving obviously I looked them all up and down and they knew what they were doing (I'm black btw) after seeing this I almost set everything back but I continued and purchased over $1270 in gear. just felt very judged and under appreciated as a customer.

Was in today on 11/9/25 and Steve helped me get a new pair of boots along with insoles and some…read moretuff toe to protect it my boots. Steve really made the effort with a great attitude to make sure I got the boot that was comfortable and the best fit for my work environment. I'll gladly bring my business back here because of Steve, Thanks again!

I appreciate all the hard work that everyone does here ! I was on the hunt for a XL women's plum…read morecarhartt since I bought 1 too small and my husband bought one too big ... The customer service was great ! They made a few calls and the jacket was sent over later that day . I wish there was more of a women's section but everything is always hung up well, prices obvious , shoes are clean and presented well. This store is easy to Navigate and every one is very helpful !

Danette is my favorite stylist for curls and color! She lets me book way in advance for special…read moreoccasions. Great location next to Ross in Silverdale, too!

Danette always knows what my hair needs. She is the best by far. I would return for sure.read more

I broke my ten year Kohl's hiatus, enticed by the promise of home shopping convenience and a hefty…read more$25 in Kohl's cash earned from my online order. I should have known it would initiate a comedy of errors that would make me relearn the forgotten decade-old lesson. One item from my online order didn't fit, so I decided to return it at the nearest store, which is in another county. I prepared myself for the trek by making a shopping list of jeans to try on, confirming on their website that all were in stock at the store (jeans are something you really need to try on, buying them blindly is a gamble). All plans were thwarted when I entered the Silverdale store. It would be my last visit to any Kohl's; read on. The return went fine, other than their deducting $8 from the refund of the $35 item. I understood it was because I received Kohl's cash to spend, and that's fine. So let's go shopping! I was unable to locate any of the items on my shopping list. Since I neglected to pack snacks and a compass, I asked for help. The lady from the register made an effort to look around, but said she didn't recognize any of the items, and they never stocked them. Bait & switch, eh? Strike one, Kohl's. Determined to make the journey count, I searched for some jeans to try on. Leafing through a bizarre size distribution of XS to XL with squat in between, I found 3 whole pair that might remotely fit. But rut-roh, the fitting room was closed! After the predictable goose chase, I came in contact with Keeper of the Fitting Room, and kindly asked if I could enter her barricaded domain to try my 3 items. She said no. Really, no? I don't want to make another trip out here. She insisted, no, she was busy. Final word. Too busy with only one other customer in the store? How do they stay in business anyway? Strike two, Kohl's. Not wanting to waste time fighting it, but not wanting to waste time coming back out either, I summoned my inner bluejean rebel and tried on those jeans right there on the ghost down they call a sales floor. Turns out nothing fit right anyway, so I saved myself another two hour round trip. Fed up with the store, I went home to find something random online so I wouldn't lose my $25 Kohl's cash. Logging in, I found a cruel surprise - $12 Kohl's cash had vanished, along with my patience. In a last ditch effort, I found a $12 clearance tank top to spend my remaining consolation prize and be done with it. Then the free shipping coupon errored out, "try again later." Not in the mood to spend $8 shipping on sheer principal of getting my money's worth of random crap I don't need, I tapped out, down my original $25 coupon + $8 shorted on the refund. Yeah, I know, the house always wins. Strike three and Kohl's is out. It's no wonder the store was deserted. Limited selection, employees on permanent coffee break and pitfall policies. Silverdale Kohl's would better serve the community as a big, stupid, empty monument to apathy, which it probably will be before long. Buh-bye.

This isn't the first Kohl's I've been to but definitely the creepiest one I've ever experienced…read more There was a lady stocking my son and I the entire time. We entered in from the mall side and did a super quick loop as I kept looking back at her to let her know I noticed what she is doing. I never let his hand go. I somehow got lost as I was trying to get her off my tracks and asked a worker how to get back to the mall side which she was super helpful. Sadly I didn't get anything as I was really looking forward to specifically shopping here. Unsure if she was a floor walker or a kidnapper but I did not feel safe at all. We bounced so quick out of there. Way to scare away a potential customer if you were an obvious floor walker!

Great prices and a large selection. You do have to do some digging to find certain gems amongst the…read morehordes

I just think the workforce has dumbed down overall and especially here - I had multiple issues…read morewith this business of late. I will not be ordering from them anymore. Too bad because I had good luck with them for years but no longer.

Taylor was lovely to talk to and made sure i got what i needed. I know i can receive the same…read moreservice again

Late yesterday (10/25/14) I went into your Silverdale store located in the Kitsap mall. I…read moreoriginally just stopped to grab my daughter a new pair of boots because my husband left her shoes at the venue where we had just had her 2nd birthday party. However my very opinionated 2 year old saw the Hulk (she adores Hulk) shoes in the bigger kid sizes. I asked an employee about toddler sizes and she said no sorry. So we tried on some pink ones in her size. The employee (I didn't catch her name) came back and said she looked online to see if we were able to order the Hulk shoes from your website sadly we are not. Now most employees would leave it at that but she didn't. She asked my daughter who her favorite super hero was and she of course said Hulk and asked for the shoes. The employee apologized to my daughter about not having her size and asked what her second favorite. My daughter replied Spiderman. The employee had ready looked up other super hero shoes in toddler sizes while looking for the Hulk ones. The excitement in her face was priceless when she told my daughter that they had ONE pair of Spiderman shoes in her size! My daughter thanked her and had the biggest smile. It took a good 15 minuets and 2 employees to find the shoes (they were left in the wrong section when they recently moved product around in the back) my daughter was ecstatic about her new Spiderman shoes! Not only were all the employees so nice but the one that helped us (associate ID is 364553) went above and beyond to make my daughter's birthday a little more special. None of the ladies working that day were judgmental of the fact my daughter wanted "boy" shoes. I can't say the same for any of my fellow patrons. I did get some funny looks when my 2 year old in a hot pink and orange dinosaur themed dress asked ever so politely for "Hulk smash" shoes. I will also be calling the Silverdale, Wa store today to tell my story to the managers there. I'm sure big companies like yourself get more complaints than compliments and I just wanted to let you know you and your employees are doing a great job! I've been shopping your store since I was a young teen. Now 27 and still shops there. You and your silverdale employees don't know how much a simple pair of Spiderman shoes will help my daughter. We have to go to Seattle Children's Hospital every few months for my daughter and having one of her favorite heroes on her feet and in her hands (she has a Spiderman action figure) will help her tremendously! So thank you very much!! Tristan

I have been thinking about getting a pair of low-top square toe boots. I checked out Cabelas, Boot…read moreBarn, and Tractor Supply to name a few. The boots were either crazy expensive or there was a serious lack of selection. Knowing how particular I can be my wife took to Yelp and found Charly Boots & Western Wear. After a quick ferry ride and a short drive I was at the store. The man himself gave me a hand and in less than 15 minutes I was walking out the door with a new pair of kicks. The best part was they gave me a tub of Mink oil with the instructions to rub the boots every 4 to 5 months to condition the leather. I ended up with a pair of Ariat Midtown Ramblers in Barn Brown, size 10. It was an amazing customer experience and I would highly recommend it.

Saw the reviews here and had to experience it for myself. Service great, selection awesome. Went on…read moreSmall business Saturday, shown many different styles. I will take the wife so she can get her next pair of boots here