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    Journeys

    5.0 (2 reviews)
    Closed 10:00 am - 8:00 pm

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    2 years ago

    Taylor was lovely to talk to and made sure i got what i needed. I know i can receive the same service again

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    12 years ago

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    DSW Designer Shoe Warehouse

    DSW Designer Shoe Warehouse

    (3 reviews)

    SILVERDALE Wa location, "The Trails" We were third in line…read morewith one cashier. The customer at the checkout was trying to use an online or app coupon and the customer and the person at the cashier could not figure out the coupon while 5 of us in total stood and waited, and waited and waited. After at least 10 minutes we left our shoes on the counter and left the store. Probably $160 in sales lost because the checkout person must not have been trained on how to ask for help. I really liked the Sketchers I found but for me now I'll look online or elsewhere. Who is the manager here?!

    I've worked in customer service and retail and everything for years so I know what it's like and…read morehow customers can be, but the attitude of this one employee was so disgusting and disrespectful and was extremely disappointing. Asking a simple question of whether they have other sizes (the product we wanted was the display option, it's completely normal and common to ask if they have others) and a simple no would've sufficed but this employee decided to speak so condescendingly to my mother and imply she's stupid for asking such questions while having an attitude. The other cashier was lovely and I wish I remembered either of their names but unfortunately I will never shop at this location again. I suggest training your staff better or something because the younger seemingly less experienced employee had much more understanding and was a whole lot more helpful.

    Famous Footwear

    Famous Footwear

    (3 reviews)

    Why sincere thanks to Ashley, who helped me get discounts I was unaware of when I bought a pair of…read moreshoes to be mailed to my home, out-of-state. She walked me through getting set up as a rewards member on my iPhone, and then ensuring that I got the discounts when my daughter subsequently bought some boots and socks for herself and shoes for my grandson. Ashley even called attention to the Buy One get 1/2 off offer on socks my daughter had missed. Excellent customer service is hard to find, especially around the holidays. THANK YOU Ashley, Assistant Manager, for taking care of my family on 11-23-2018.

    Chantee is amazing! We've been coming to this famous footwear for years, and I've always kind of…read morefelt judged a little bit of that makes sense - that's because I'd never shopped when Chantee was there obviously!! I was in last week looking for sandals and Chantee was amazing! She made me feel so relaxed and comfortable, she's hilarious, and she is really just one of those rare folks in our service industries where you chat for a few minutes, and feel like you've known each other a lifetime. We easily stayed a few extra minutes just talking and making jokes. Whatever you're paying this gal, I'm almost positive it isn't enough! She's a truly invaluable resource to your team and really made what is usually an awkward experience into a wonderful one. Thanks again! I've gotta get my nephew some sandals now, I'll be back soon ;)

    Kohl's

    Kohl's

    (17 reviews)

    $$

    I broke my ten year Kohl's hiatus, enticed by the promise of home shopping convenience and a hefty…read more$25 in Kohl's cash earned from my online order. I should have known it would initiate a comedy of errors that would make me relearn the forgotten decade-old lesson. One item from my online order didn't fit, so I decided to return it at the nearest store, which is in another county. I prepared myself for the trek by making a shopping list of jeans to try on, confirming on their website that all were in stock at the store (jeans are something you really need to try on, buying them blindly is a gamble). All plans were thwarted when I entered the Silverdale store. It would be my last visit to any Kohl's; read on. The return went fine, other than their deducting $8 from the refund of the $35 item. I understood it was because I received Kohl's cash to spend, and that's fine. So let's go shopping! I was unable to locate any of the items on my shopping list. Since I neglected to pack snacks and a compass, I asked for help. The lady from the register made an effort to look around, but said she didn't recognize any of the items, and they never stocked them. Bait & switch, eh? Strike one, Kohl's. Determined to make the journey count, I searched for some jeans to try on. Leafing through a bizarre size distribution of XS to XL with squat in between, I found 3 whole pair that might remotely fit. But rut-roh, the fitting room was closed! After the predictable goose chase, I came in contact with Keeper of the Fitting Room, and kindly asked if I could enter her barricaded domain to try my 3 items. She said no. Really, no? I don't want to make another trip out here. She insisted, no, she was busy. Final word. Too busy with only one other customer in the store? How do they stay in business anyway? Strike two, Kohl's. Not wanting to waste time fighting it, but not wanting to waste time coming back out either, I summoned my inner bluejean rebel and tried on those jeans right there on the ghost down they call a sales floor. Turns out nothing fit right anyway, so I saved myself another two hour round trip. Fed up with the store, I went home to find something random online so I wouldn't lose my $25 Kohl's cash. Logging in, I found a cruel surprise - $12 Kohl's cash had vanished, along with my patience. In a last ditch effort, I found a $12 clearance tank top to spend my remaining consolation prize and be done with it. Then the free shipping coupon errored out, "try again later." Not in the mood to spend $8 shipping on sheer principal of getting my money's worth of random crap I don't need, I tapped out, down my original $25 coupon + $8 shorted on the refund. Yeah, I know, the house always wins. Strike three and Kohl's is out. It's no wonder the store was deserted. Limited selection, employees on permanent coffee break and pitfall policies. Silverdale Kohl's would better serve the community as a big, stupid, empty monument to apathy, which it probably will be before long. Buh-bye.

    This isn't the first Kohl's I've been to but definitely the creepiest one I've ever experienced…read more There was a lady stocking my son and I the entire time. We entered in from the mall side and did a super quick loop as I kept looking back at her to let her know I noticed what she is doing. I never let his hand go. I somehow got lost as I was trying to get her off my tracks and asked a worker how to get back to the mall side which she was super helpful. Sadly I didn't get anything as I was really looking forward to specifically shopping here. Unsure if she was a floor walker or a kidnapper but I did not feel safe at all. We bounced so quick out of there. Way to scare away a potential customer if you were an obvious floor walker!

    Journeys - shoes - Updated May 2026

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