I had a fantastic experience with Aiden. Aiden took the time to bring me over to the scanner to…read morepinpoint the right shoes for me, then brought out four or five different pairs and encouraged me to walk around in each one to see how they felt. I never felt rushed, and I really appreciated the patience and attention throughout the process. I was so happy with the shoes I purchased that I came back the following week and bought another pair. Aiden provided outstanding service and made the whole experience easy and enjoyable. I highly recommend Aiden!

Kellie provided exceptional service finding me a comfortable walking shoe and accessorized this…read morewith some seamless socks to keep my feet nice and comfortable when I'm on my feet for long periods or walking. Her pleasant personality made shopping for clothes (which I normally hate) a very pleasant experience. Thanks, Kellie!

I had another fantastic experience at SuitUp! My daughter needed a size 30 swimsuit because she was…read moreoutgrowing her team's suit. They not only helped us find the right size but also made sure to include the Fairfax Foxes logo--and it was complimentary. Excellent service!

Customer service is always on point. I appreciate the knowledgeable staff!!! They keep the store…read morestocked up with all our swim team needs!!!

REI Fairfax is recommended for great bike services. I had an older mountain bike that I had not…read moreridden in a long time that benefited from a wonderfully done tune-up. A good value for the money if a member in my personal opinion.

I love this location! I get my bike serviced here regularly and everyone is so professional and…read morekind, and every recommendation they have made to me has been spot on! I highly recommend signing up for the co-op! It's a great way to save a little cash and comes with fab perks!

I went into the store Saturday, January 18 and spent about $900 on weightlifting equipment…read moreincluding one major item which needed to be shipped to my house namely a Nike squat rack. I received notification from Dick's Sporting Goods and also FedEx that it had arrived at my house today however what I found was simply too posts which make up part of the unit but that was all. So in other words I received something that was totally unusable and didn't compromise the majority of the parts that were supposed to arrive constituting the whole unit. I'm including two pictures attached here. One is an actual picture of what the unit is on the website and the other is what arrived at my house. I called the online store location since that is where it ultimately came from and they didn't know what they were doing and it took me forever to get them to understand what the problem was even though it's a very simple scenario and they told me that I would either have to repack everything and let FedEx pick it back up and wait for a new order to come in or I could wait for them to contact the manufacturer and see how long it would take them to replace whatever pieces are missing. I got no idea of how long either option would take. So I spent time repackaging everything for a future FedEx pick up. I called the Woodbridge Dick's Sporting Goods store to give feedback to the store because they are the ones that I paid for this and they are the ones to put the order in and I have to say that I didn't get any empathy at all. I'm sure that I wasn't in a good mood when I spoke to them but they weren't at all helpful or nice about it. They weren't rude either. All I can say is, after spending a little bit less than 1000 bucks, I really thought I would get better service and results than this. I'm hopeful that UPS does come and pick up what they sent and then brings me a new box that contains all the parts so that I can actually have what I paid for. I don't know how long that'll take no idea but hopeful. I would advise anybody to be very careful shopping there to make sure that things are done properly.

I was visiting the store to make a return/exchange. Upon entering, I attempted to walk to the…read moreregister to tell the employee (Shams) that I would like to make a return. Instead of a polite greeting, she rudely said, "you have to get in line." I was confused and she repeated it with the same tone. I didn't mind getting in line, however there was only a woman entering the line from the other way. Nonetheless, my only reason for entering that way was to announce I was returning something because I lost my receipt. When It was our turn, Shams looked at the shoes I was returning and asked if they had been worn. They had not. I actually purchased 2 of the same shoes, just different sizes, and kept the other one. I said they hadn't been worn. She replied, "no one is gonna buy these" with an attitude. I said, "excuse me?" Still with an attitude, she said, "nothing." At the end of the transaction, I asked for her name and she said (again with an attitude), "Shams, why?" I told her so that I can leave a review of her service. I have shopped at Dicks several times and have never been met with such a nasty attitude, especially upon entering the store. I hope Shams can be coached or refreshed and on what customer service should look like, because what I experienced was below standard.

I had a doctor's appointment at the early hospital so I stopped over here right after it. At right…read morearound 10:30am they must have just opened up because I was one of the very few customers in the store. There were definitely more workers than customers. When I walked in, immediately no less than 4 employees greeted me. I was hiking if this is a new thing? I came to just look and I wasn't very serious about buying anything. The sudden change in temperature made me think that I do actually need some thermal shirt tops. They have thermals but not the exact type that I am used to. I like the old school thermal long sleeve tops with the little squares. If was all good though, I got to see what they have which is a lot of nice stuff!

DICK's has been around since the late '40s, and they carry a great selection of apparel, shoes,…read moreaccessories, and outdoor items. We stopped by this Fair Oaks location to look for shoes, and we were impressed that they had a larger collection and also different styles of specific brands, compared to department and specialty shoe stores. It seems as every DICK's carry different styles, so be sure to check a few locations out. The staff here were friendly and sweet, and they had a great system of looking up the shoe and delivering them to you to try them out. There could be more seating area, as it was super limited, and there are various cashier points around the store for an easier checkout. Located at Fair Oaks, there's ample parking in the mall lot. +great selection of shoes and apparel +friendly service +located at Fair Oaks +plenty of parking in mall lot

As you will notice the owner or someone from Social Butterfly had offered an "explanation" to my…read moreprevious review. Please note my review was done February of 2014 now almost a year later the owner offers her "side" . I find it odd that she can remember exact details about our visit to her store when she is responding 15 months after the original review. All I can say is that my previous review stands and that everything I wrote was true to our experience. As a side note we had visited the store previously trying to save ourselves the 90 minute drive to Harrisonburg. Believe me we didn't keep going back because we enjoyed the horrible service. My review is true and accurate to our experience at Social Butterfly and if you take a few minutes to read other reviews you will find several people feel like us.

I think you can tell from her response the type of person you'd be dealing with at this store--…read moreagain, would never recommend this place as the owner is clearly rude and abrasive. You don't even have to walk through her door to witness it just read her responses posted here. Happy dress shopping!

burlington doesn't value its customers letting resellers buying everything they find…read more embarrassing for theses older ladies they need to stop buying kid blankets to triple the price, they need to seek help

On February 1st at 8:50pm, my husband and I were shopping and saw mice running around the isles of…read moreBurlington. Then my husband reported it to an employee and that employee seemed nervous and said "yes, they always come because of receiving I am always seeing them here. I told them about it but they never do anything about it." Make sure that if you buy from this Burlington you don't bring yourself or buy yourself a pet mouse. Also I wouldn't recommend buying any snacks or food from this Burlington absolutely disgusting. Ps. The man was a good working man he's not at fault but this Burlington needs an exterminator.