The two stars are for experiences before today. Today was definitely a 0 star day. I went in to stock up on fruits and veggies, as I have done every week for the past 2 months. I got all my groceries, got to the registers and had all my items in the cart, bagged and ready to go. The cashier was friendly and nice. So far so good, right?
Well then I manually entered my husband's card into the machine, as I have done every time but one since I moved here, and had a csm come over to scan her card because the manual entry needs to be approved. And she asked to see the card. I did not have the physical card, but I do have it saved to my phone. She tells me it's not allowed. That it has never been allowed, and that they do not do that there.
So here I am, with $80 worth of groceries begging to come home and no way to pay for them. She told me repeatedly that she could hold my groceries for me, even after I explained that my husband was at work and would be until 9pm, and even after I asked if I could call him and have him send a picture of himself with his id. Still a no. Now if I had not been going to this same store every week for the past 2 months, I wouldn't have been upset. But knowing that I have funded at least 7 shopping trips this same way, with no issues, and also knowing that it is not against policy because I worked for Food Lion myself before moving here, I am very angry and embarrassed. There is nothing more humiliating than being told that you cannot bring groceries home to feed your family because your money isn't good enough.
I will be hard pressed to want to use this store again, at least until the few who don't know how to do their jobs are retrained or fired. read more