I took my iphone 6 to Fone Zone with a crack near the home button. The phone was working perfectly fine, I just didn't want to have a cracked screen. I brought my phone into the store and asked how much it would be and how long it would take. I was quoted $150 and was told it would take an hour. I decided to bring my phone in the next day, Friday May 19th, at 11:30. Around 1:30 i hadn't heard anything so I called to see if the phone was done. Someone answered the phone I asked if it was done and his response was "I am working on it now", so I asked politely " can you give me an estimate of when it will be done?" he very rudely responded " I am working on it now just give me some time". After he was so rude I decided to wait until 4:30 before I called back again, well after the phone should have been done. This time I was informed that they had broken something internally and I would have to wait until Tuesday to get my phone back, and even then they weren't sure if the part would fix it, or if it was something wrong with the motherboard. They never called to inform me they had broken my phone and were completely unconcerned about the fact that they had broke it. Around 1:30 on Tuesday (5 days later) I called again to see if the part had come in and if the phone was fixed yet. I was told that the part was in but they had not tried to fix it yet. I got a call at about 6 saying the part did not fix the phone and it was something they could not fix themselves so it had to be sent out which would take 2-3 days. On Thursday I received a call that what was broken would cost more than what the phone is worth to fix they thought, but were still not sure what was wrong, they said I could come in and pick up my phone. My phone is now cracked worse than it was before and won't even turn on. Overall, the staff is rude and inconsiderate. I would never take another product to Fone Zone. Also many of the positive reviews they have on other websites are written by family members and others are clearly posted by the same person under different names. This business is very sketchy and they should not be trusted with anyone's phone. read more