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Westminster, MD

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5 months ago

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1 year ago

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11 months ago

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3 years ago

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8 years ago

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9 years ago

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Rebecca

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7 years ago

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9 years ago

The customer service at this store is lacking. Some of the employees have absolutely no idea how to talk to people.

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Heather Westrich

We're sorry to hear that. Can you tell us more about what happened?

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8 years ago

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Gadget Guru - Left over cracks

Gadget Guru

(77 reviews)

So happy and grateful to have found Gadget Guru! Our DJI Mini 2 drone had a bad accident and…read moreneeded multiple repairs that we didn't feel confident enough to do ourselves. There was a consult/diagnosis fee, but they count this towards your final repair cost at the end, so it's free as long as you are getting your item fixed. Gadget Guru was able to fix our drone for less than the cost of having to buy a new one and we are so excited to have it back and running again :) There were unexpected delays in supplies of drone parts which we would have experienced ourselves as well (the times we live in). They reliably called with updates and thanked us for our patience. Great communication regarding what they found to be wrong and what they would be replacing to fix the problem, with time estimates as best they could :) I will definitely be a return customer with any other electronics in need of repair. Friendly, courteous service, with business hours late enough I can still reach them after work when needed. Completely recommend the Columbia Gadget Gurus :)

For the amount they charged me they left lots of damage behind and then used my spare propellers…read morethat I forgot to take out the box instead of ordering new ones and then didn't even bother to fix some of cracks and replace the back left propellers that was still cracked. So overall not good value. But I can say they atleast take the amount of time they say they will and give updates so good customer service. Final verdict good customer service lack luster overall job.

The UPS Store

The UPS Store

(19 reviews)

Usually in the store at least once a week returning items to Amazon or shipping something for my…read morework. Matt is always there and most of the time is the one helping me. A lot of times it looks like he's working by himself as there never seems to be anyone else helping him and he always looks very busy. Matt always does an amazing job with helping me in a very friendly and positive way. I've also seen him deal with a difficult customer once and he handled it in a very professional manner and continued to apologize for not being able to help the customer with their needs. He always greets customers when they walk in and acknowledges those in line waiting. This, to me, shows that he cares about wanting to help everyone as quickly as possible. Often times I can see him trying to run both registers to help customers even faster when someone is taking a while on one register searching for an address or something on their phone. Matt seems to know the business and always has an honest answer for questions that come up when shipping. When I do see other employees there, they are always slow or rude and just seem to have an attitude about them that just makes it feel like they don't want to be there. I've noticed the older man talk to customers about things not related to what they came in for and it just slows the line down even more. The shorter heavy set woman also isn't very pleasant and have seen her walk away from the registers many times while there is still a line leaving Matt to take care of everything by himself. Overall this UPS Store location provides a good service but Matt in particular, provides the best service at this location. He goes above what I feel is expected to make sure customers are taking care off. Prices for shipping are fair and I've never had an issue with a package not getting to it's destination.

Wait times are insane. They only have one person working during peak hours. The poor worker uses…read moreboth computers to try to help more customers at a time. Kudos to the lady but they need another worker.

Staples - copyshops - Updated November 2026

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