On the receipt, an email address is provided for feedback. I sent a version of the below and got absolutely no reply, so I felt I should provide a review.
We traveled up for the week, and had about 30 restaurants we were interested in. Narrowing them down was difficult, but this one piqued our interest because of the vegetarian sausage and outside seating. This was our first meal in VT in 10 years. We arrived in the afternoon, having already decided what we wanted, and were told 30-35 minutes. We were not told where to find plates and silverware, nor notified of any adverse conditions. We noticed that no one else had any food, and small children were very antsy. Our time estimate came and went, as did several others who checked to see why their food was so late. Apparently, they were told that waitstaff were also cooking. We never did get plates or silverware, which would not have been the end of the world.
The waitress arrived with the pizza, and she apologized that the ranch we ordered on the side was accidentally put all over the pizza. Her only offer to rectify this was to remake the pizza, which obviously was not an option for us after so much time (about one hour from ordering). I was just as disappointed about this as I was about the room temperature food we were finally served - I can't stand ranch. We could not believe that the pizza was barely warm after how long waited (other customers reflected the same happened to them). It was good, but the almost undetectable amount of vegetarian sausage made us wish we had not spent $3 to add it. It was actually very difficult to find any on any of the pizza.
We would have been more than happy to pick up our own pizza so it'd be much more timely and actually hot. This situation used up most of our afternoon, left us full of regret, and also hungry. We took the pizza home to heat it up another time.
We were especially disappointed given the cost of restaurant meals, and how careful we are to spend our dining dollars wisely. We are also cautious about less healthy foods, so it's even worse when we get food that is neither worthwhile nor good for us.
We certainly understand the problem of short staffing (especially since we both work in a field which has been at crisis-level staffing for years, and yet we continue to give our all), but there is no excuse for our not being warned up front, given a reasonably accurate estimated wait, or being kept up to date. Something could have been done to make the situation better after the multiple issues we encountered. There was never an explanation or apology for why the food was not warm nor for the delay. If we had known that this visit would take so long, we could have ordered and picked up the pizza later. If we knew that the food wouldn't be warm, that we'd pay extra for a tablespoon of a topping on a whole small pizza, or that we'd get a topping one of us does not eat on the pizza, we certainly would have kept driving. It's even worse to get no reply to a message describing all of this. Be warned. Even incredible pizza wouldn't be worth this.
Another week later: I also used the "contact us" on their website to submit this issue. I got zero reply. Obviously, they do not care. We also realized that because you tip up front, we gave a generous tip for literally NO service. We had no idea we would barely ever be brought the pizza, cold and incorrect, no water, no plates or silverware. The receipt even says "no ranch!!" with 2 exclamation points. read more