On 9-11/12, 2026. I visited Flying Boots the night of 9-11 going into 9-12, 2026, unfortunately, my experiences with Char, some staff left me extremely disappointed. At the end of the night, my daughter paid her tab with Kiana, a Black female bartender who, I understand, is no longer employed there as of this week. After-ward, Sky, a male Filipino bartender, repeatedly de-manded that my daughter pay a tab she had already paid. Even after she ex-plained several times that she had paid, he continued pressing the issue and yelled across the est-ablishment, "Pay your tab." My daughter asked Kiana directly, and Kiana con-firmed, "Yes, you paid." The situation was unnecessary and embarrassing. I had already been informed by a customer that concerns had reportedly been raised about Sky's behavior, including concerns brought to Char by other bartenders. I have person-ally witnessed behavior here that was extremely upsetting to me. I have PTSD, and my daughter does as well, based on my experiences, I did not find the establishment particularly disability-friendly or accommodating in how customers were treated. I have also gone out of my way to help people here. I have helped elderly and vulnerable customers, walked people home when they needed assistance, driven the karaoke host home because she uses a walker, helped during difficult situations, assisted bartenders, and helped when their system went down. I have a valid MAST permit and understand bar operations and customer service expectations. Despite this, I never expected special treatment, only basic respect. On 9-12, I came in intending to speak with Char about my concerns. She appeared busy; so I said I would return, she agreed. When I returned later, my experience was very different. Char appeared intoxicated, and I personally witnessed what appear-ed to be a verbal altercation involving physical contact with a customer. I also observed Char speaking with another person about me, which concerned me because I felt the situation was being discussed without the complete context. While I was sitting inside the bar, a review my daughter wrote appeared online. I was subsequently told that my so-called associate had told Char that I wrote the review. Today Char confronted me about the review, this raised a serious concern about how customer feedback is handled. Rather than asking, "What can we do to fix these problems?", my experience was that the focus be-came who wrote the review and con-fronting that person. When Char later accused me of having a problem with Crystal and Sky, I felt my legitimate concerns were being reframed as a personal issue instead of being addressed profession-ally. Customers should be able to write reviews and express their experiences. Confronting a customer aggressively or rudely because they raised concerns is not good customer service. I had an emergency-room visit after becoming concerned about possible cross-contamination. I repeat-edly asked that pork be kept away from my food because of my dietary restrictions, and I did not feel those concerns were taken seriously. I also personally witnessed an employee put dirty shoes on the bar countertop. Food and drink service surfaces should be kept sanitary, and legitimate dietary and food-safety concerns should be taken seriously. I have personally observed other interactions that concerned me. I have also heard concerns from others about Char and certain employees. As a Black woman, I was particularly dis-appointed by how I felt I was treated when raising concerns. I have defended myself, my adult child, and other women when I believed someone needed help. I do not believe standing up for yourself or others should automatically make someone a "problem customer." The issue is not that I wrote a review. The issue is what caused me to write it. Negative feedback should be an opportunity to listen, investigate, take responsibility, and improve not an opportunity to identify or confront the customer who wrote it. I will be filing a complaint with the NAACP reaching out to Urban league. read more