I'd strongly advise against going to Queen Bee Nails, especially when there are much better salons…read morein the area.
I went yesterday, Monday, September 7, as a walk-in to have my builder gel removed and get a gel manicure. An older gentleman assisted me. Before starting, I communicated that my index finger was sensitive because I had recently bent it. I also explained that I wanted to try to keep some of my length, while understanding that some of my nails were fragile and that he might need to shorten them.
He immediately seemed visibly frustrated. He cut my nails and then asked if the length was okay. I reiterated that my goal was to keep as much length as was appropriate, particularly so I could maintain an almond shape. We continued with the service.
When it came time to choose a color, I asked if we could try one color and, if I didn't like it, potentially switch to another. He seemed frustrated by this and asked why we would have to do that. At that point, I stayed quiet, but I will admit that my guard was already up.
He applied the first coat on one finger, and although I was hesitant about the color, I said we could proceed with that hand. After the first coat was applied to one hand, I asked if we could instead put two coats of another color over it to make the color lighter. I've had this done at other salons without any issue.
The nail technician immediately became very upset and said it wasn't possible, that he would have to redo the entire thing, and that I shouldn't have told him to continue with the first color. He raised his voice at me. I acknowledge that I eventually raised my voice as well because I was extremely frustrated. I even pushed my chair back to gain space. I told him that he didn't need to have an attitude or speak to me that way and that I was doing my best to remain calm.
He then said he didn't want me to get my nails done, make a complaint, and come back to have the service changed. I explained that I was specifically trying to avoid that situation, but at that point, the interaction had already ruined the experience for me.
I told him I just wanted to finish the service and leave with the color that was already on my nails. He continued trying to convince me that the color looked fine. By that point, I had enough and told him to drop it and that I wanted us to continue the service in silence. He made several more attempts to reference the color, and I reiterated that this had already become a bad experience and that I simply wanted to finish my service.
And now, less than a day later, my gel polish is already CHIPPING. Gel polish should absolutely not be chipping the very next day.
Overall, I would not recommend this salon based on my experience. The attitude and customer service were extremely disappointing. I was very shocked that the manager or supervisor did not step in or intervene but instead them and the other nail techs just observed.
I also want to point out that, even with pedicures, they do not appear to use liners or provide new individual tools such as clippers, nail pushers, buffers, etc., the way other salons I've been to do. That's another reason I personally would not return.
If you're in the area, I would recommend checking out Nailosophy or Purity Nail Bar instead. I honestly regret not going to one of them.
