If you want to be overcharged for services not rendered and have to bicker with them back and forth…read moreon silly nonsense, then Nail Essence & Spa is you best bet. As long as you are prepared to contest the credit card charges, this is the best place for mediocre spa services.

Loved my experience here! I was looking to do something different and fun for St Patrick's Day, and…read morewhen I shared my picture from Pinterest, my nail tech took time to take a picture of it for herself, ask questions, and verified with me about the final design. I felt like she really took the time to listen and make sure that I would be happy with the final result.

Nail tech tried to rip the gel off my toenails and ripped my toenail and made it bleed from the…read morecenter. It really hurt and still does!! Ouch

A year later and they have me doing things I've never done before! Their level of artistry when…read morethey design, your nails is so fun! The owners are lovely they remember everybody they welcome everybody, and once they get to know you really go out of your way to make you feel like a VIP! Reasonable pricing, they keep the place clean, the staff is always laughing and having a good time and everybody walks out looking so purtttty!

Very cold atmosphere My nails looked awful after a week my…read moreappointment was switched to another technician I was never even addressed just told to sit she was very aggressive and not friendly at all. This was not the first time I was made feel uncomfortable but it was definitely my last I have found a salon that is friendly and trustworthy. Sorry not sorry

I wasn't impressed with my gel manicure as there are some black and brown spots that were "due to…read morethe polish". I had to ask for extra coats to be applied to cover the spots. I also wish I got more of a hand massage during the manicure. Michelle was so sweet and I love how clean and calming the space is. I love their massage chairs for the pedicure! I wish there was more color selection for OPI pedicure but overall relaxing and the nails last pretty long. I paid $77 for a gel mani and regular pedicure. So far my gel manicure has only lasted about 2 weeks and is starting to chip now.

I have been chasing owner Candice around the Metrowest since 2008! While she began her career and…read moremoved salons, I always followed as she is the absolute BEST at my hair color. When she and co-owner Nina (another great stylist I've gone to in the past) opened up their own studio in Marlborough, I brought them a bottle of champagne to celebrate and keep sending clients their way. The studio is in a small house on a busy road, but once you step inside you forget where you are- it's trendy without being obnoxious. The stylists are down to earth, never dressed in matching colors or heels- (why do some salons think severe is the play?) They almost always have music playing, fresh paint and artwork adorn walls, and Candice and Nina are meticulous about keeping their space clean. While I admit, I've tried dying my own hair, trying to cut my own hair on occasion (curls are very forgiving!), I always come back to The Room. I would 100% recommend Candice, Nina, or Olivia as they are all amazing at their craft.

I had my first appointment with Angela for a Full Foil today. My hair is naturally fine and thin,…read moreand I told her I had gotten lowlights done with a toner back in December (so they've faded out and are gone by now) and then went a little lighter in May. I showed her inspo pictures of a light neutral blonde (achievable because I've done it many times before, my hair was already a dark blonde/light brown, & i've even been full platinum many times with little to no damage) and she said she would get me as light as possible today. She did a full foil and there's literally zero difference in my hair color. Walked out looking the exact same as I looked when I went in. I reached out with pictures from before and after, and she refuses to issue a refund for the $366 I paid to look the exact same. Now have to spend at least another $200 somewhere else to fix it. Don't recommend!

I was a walk-in appointment and wasn't entirely sure what I wanted done. Veronica was my stylist,…read moreand she is not only amazingly talented at her job but also took the time to listen and help me achieve a look that is hands down the BEST cut and color I have ever had. She is meticulous about details and perfection, and she went through all the options to find something that fits what I was looking for. It was absolutely worth the wait and the cost of services. I will definitely be back!

I went to this salon on a Sunday. Arielle was my hairdresser. I requested a foil, and cut. Arielle…read morewas busy talking to other people, not clients and left the foils in too long as she was chatting. Upon removal of foils, Arielle asks "how light did you want it?" She then looked nervous, went to get some product I did not know what.. and left my hair for over 20 minutes. I Explained the cut I wanted. This was HORRIFYING. I wanted taper to face..she gave me a flip with the bangs and flip turning out snow white NOT BLONDE! I wanted out of there, went to ay the bill and was told 370 DOLLARS!! I said now way! I was a first time customer. She made the run down and mentioned 75 dollars for toner! It does dawn on me then I thought "I have never had toner! my hairdresser (who was unavailable) never had to used it because she always nailed the color! she knocked 100 dollars off so I paid 270 for the WORST COLOR AND CUT IN MY LIFE.!!!! The back of my head was also sore for days from her bobbing my head on the sink edge !! DO NOT RECOMMEND!! no stars at all. WORST EXPERIENCE EVER! I have never made a bad review in my life..but found I wanted to inform people to avoid them having the same pain I have experienced. Darlene H.

Judi is a gifted and caring Esthetician. You can tell she LOVES what she does and will make you…read morefeel confident in your skin!

From the owner: I specialize in Hydrafacials, Photo Facials, age spot removals, skincare, facials, waxing, body…read morewraps. I partner with and am an expert and educator in Skin Ceuticals for skincare.