1. Essence Nail Lounge

1. Essence Nail Lounge

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Worcester, MA

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Essence Nail Lounge

4.2 (5 reviews)

Services - Essence Nail Lounge

Manicure

Manicure and pedicure

Nail fill-in

Essence Nail Lounge Photos

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1 month ago

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10 months ago

The best nail salon experience me & my sister have ever had! We will definitely be back soon :)

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6 months ago

greattt vibes and amazing work i got my toes done for the first time here and everything here is a 10/10 for me!

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Alpha Nails Bar

Alpha Nails Bar

4.0(93 reviews)
1.9 mi

Great service . Nice salon and very clean . Prices are good . I left my old salon as they were 14…read moreless and gave better service

I've been coming to this salon for several years because my nails always lasted well, so I never…read morefelt the need to switch. Unfortunately, over the past few months, the customer service has declined significantly. I've repeatedly been made to feel uncomfortable by my nail technician for politely speaking up about my preferences. If I have an appointment with her after 4 PM and ask for any type of nail art, I feel like I'm being glared at and talked about by staff, or my designs end up rushed because they're trying to get me out the door before closing. I've attached photos of what I requested compared to what I received at my appointment today. I paid $68 before tip. During the appointment, I simply asked if the lines could be adjusted to be more symmetrical. My nail technician responded, "Next time, go to anyone else. I'm not doing your nails again." If the design was outside of her comfort level, I would have much preferred that she tell me upfront so I could choose a different design or another technician. Instead, I politely agreed and went to pay. She initially told me there would be an $8 partial design fee, but when I got to the register, she changed it to $15. When I politely asked about the difference, she raised her voice at me in front of other customers and accused me of not wanting to pay. As someone who has been coming here every three weeks for years, pays my bill without complaint, and consistently tips $10-20, I found that incredibly disrespectful and embarrassing. I do want to acknowledge that the manager was kind and offered to redo my nails as a solid color, which I really appreciated. Unfortunately, the interaction with my technician completely overshadowed that gesture. I've never left a nail salon in tears because of how I was treated. After being a loyal customer for years and driving 45 minutes for every appointment, this experience was enough for me to decide I won't be returning.

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Alpha Nails Bar
Alpha Nails Bar
Alpha Nails Bar - Nail tech Andy ! Amazing work! Happy always definitely recommend

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Nail tech Andy ! Amazing work! Happy always definitely recommend

Essence Nail Lounge - othersalons - Updated July 2026

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