I first went to Laser Gentle this past summer after purchasing a Groupon, which is a nice…read moreintroduction when going to a place for the first time. I had a peel and a collagen skin tightening treatment with Angelica. The peel results were instant, leaving me with glowing skin. The collagen treatment kicked in about a week after and I was surprised when I saw continued improvement with each passing week for the next few weeks. I knew I'd be back and happy to pay regular pricing from their monthly specials. I recently went back for Botox on my forehead & 11's - it's been two and a half weeks and I'm beyond pleased with the results. It was my first time having Botox here. My nurse was Maria - knowledgeable, precise with a natural talent for aesthetic. Her application was flawless and the results were natural and exactly what I was hoping for. She also took the time to answer my questions and explain thoroughly when asked recommendations for other skin treatments. I'm so happy I found Laser Gentle! :) If it's your first time, you'll be greeted by Valerie who, if you're interested, will take the time to review services and come up customized treatment package options. This place gets 5 bright stars from me. It's exactly what you expect when going to a med spa - sleek, serene, knowledgeable staff and successful results.

I went to Skylar at the Natick location for coolsculpting ,she is amazing at her craft ,it was my…read more3rd session and she makes you feel comfortable and welcoming ,she makes the experience wonderful ans I definitely recommend going to her for this procedure,

Kathy is AMAZING! She knows her craft and offers the best advice and options for optimal results. I…read moream so happy with her recommendations and looking forward to future treatments.

Kathy Nash is an absolute professional with so much knowledge in this industry. love love love my…read moretreatment!! a customer for life!!

I had a medical facial at Skin Tight Medspa in Natick. Ariana was the esthetician that did my…read morefacial and she used a tool that exfoliated the skin and removed blackheads. However afterwards, I noticed some dark marks across my nose and I contacted Arianna, she said to wait 2 weeks and they should go away. After 2 weeks, the marks did not go away I called the Natick tightspa location and wanted to speak with Ariana to get more information about it. I spoke with Tiffany, the director who answered the phone. She said I had to send a picture first, when she received the picture, she stated it is very difficult to say when and how the marks occurred and it did not come from the spa. I then sent a picture prior to the facial which does not show the dark scars across my nose. I am very disappointed with Tiffany's response. I expected better customer service and response especially from a director but instead she basically disclaimed any responsibility or assistance. My prior photos before the medical facial did not show the dark scars across my nose. After I sent this photo I did not even receive a response. An explanation or possible solution on how the marks could be improved would've been a better response to a customer than the defensive posture of non-responsibility which shows unprofessionalism, defensiveness, poor customer service and indifference towards the customer. Nor did Tiffany offer to have Ariana speak with me to assist. I would not recommend going to this location because if this is an example of how they handle issues when they arise. I do not expect Tiffany the director to do anything to improve or assist with the situation except to disclaim responsibility and to ignore the situation.

I had a severe inflmmatory/ allergic reaction on my first of 6 sessions of PRP and Morpheus 8…read moretreaments. I missed a week of work and was on prednisone for 6 days. I requested a refund for the 5 other sessions I simply cannot use. After two months of giving me the run around I was told the owner will not refund my money. I along with legal representation have repeatedly attempted to get in touch with said owner and not one phone call has been returned. So many more details. Completely unprofessional and absolutely no way to run a business. Below are photos of before the procedure and the progression of my reaction.

LGBTQ+ friendly safe space. Very fast and thorough. I have…read morehad a lot of electro over the past 10 years and this is the most progress I've had.

Lana is amazing! I have been seeing her for more than a year, and I couldn't be happier with the…read moreresults. She treated my face and underarms. Electrolysis isn't a painless procedure, but because Lana works so quickly and efficiently, it feels much more comfortable than you'd expect. She is professional, gentle, and makes every appointment comfortable. Highly recommend!

Excellent service! I saw the result after my first treatment. Front desk is courteous and helpful…read more Providers are responsible and care for you. I highly recommend this location for your laser hair removal need. The atmosphere is relaxing and neat and clean.

I found out about laser hair removal from a friend who decided to do it based on a pro con…read moreanalysis. I drove by Milan and remembered the place by thinking about "Italy" and "milano cookies" and then decided to drop in at a later date. It turned out my pro con analysis lead me a purchase a few services same day, and I am so glad I did! I love my results and after only one treatment, which didn't hurt as I was expecting, there is significant hair removal and less regrowth. Perhaps it's just my physiology. In any case, I might be purchasing just one more treatment (!) and it will be hugely useful for me especially as I enter my 40s and get so busy I don't have time to shave. This is a great time and opportunity for me to have found these services. I like the medical professionalism and the background knowledge the nurses all have about the procedure. Each of my treatments have been pleasant and comfortable. It's really clean and efficient. I come once every 5 weeks because that is the hair growth cycle length, and stay for around 30 minutes to get my laser treatment. Monthly payments directly charged to my card are helpful too and not too unreasonable. There are great promotions going on now too like 60% off everything they offer because of an anniversary special. I suggest to go for it! Especially if you are young like me. It's a great investment in our futures to get so much time back to enjoy life with family and make wonderful memories.

I'm obsessed with Skin MD! The entire team is so professional, friendly, and kind. I truly look…read moreforward to my treatments with Melissa Rocha--she is amazing--but Kera and Chelsea are a total hoot and always make my day. The place honestly feels like family; you can tell everyone truly enjoys working there because you can feel the love emanating from the office. I already can't wait for my next Diamond Glow next month! Highly recommend!

Dr. Shanley is the absolute best! I've had such a wonderful experience with my injectables. She is…read moreincredibly talented, knowledgeable, and always makes sure everything looks natural. Skin MD is also such a great practice--the entire experience is amazing. I wouldn't trust anyone else with my face. Highly recommend Dr. Shanley and Skin MD Framingham!!!

Tammy is so sweet. I havent had a facial in years but i chose to splurge on myself and get the…read moresignature facial. It was so worth it and ill be recommending this spa to all my friends and family. Yes, ill be coming back again real soon.

Don't look anywhere else for a facial! This little spa is so warm, cozy and inviting. Tammy is the…read moreowner and took such care to personalize my experience. I am pregnant and had a lot of stubborn milia and a very stiff neck. Tammy was able to extract everything, and worked through all the knots. I feel like a new woman! I much prefer this personal experience to a big box spa where you pay for every add-on. Tammy's passion for her work really shines through. I can't wait to go back!

Laser hair removal is something I would have never done in my life. I only tagged along with my…read morewife and I was extremely nervous to get my sessions going. However, this location has some fantastic staff who are super professional and to the point. Honestly, I don't need chit-chat or back-and-forth questions about "is this okay" or "how does it feel". I just need the business done quickly and thoroughly. And the LaserAway at Wellesley does exactly that. I wasn't seeing great results for my first 6 sessions at different locations, but after my final two sessions at Wellesley LaserAway, thanks to RN Stephanie Loynd & RN Amy Huang, I see massive improvements and almost no hair growth. It's because these two ladies aren't stingy about zapping and are so precise and thorough. And huge thanks to the front receptionist for all your help and advice, DJ Lisa Griswold. I see complaints at other locations about how the treatment is expensive and they see no results. The reason is because the wrong nurse is administering the laser treatment. You won't go wrong with Stephanie L. and Amy H. as your RNs. We're paying $$ thousands of dollars, so it's only right that we get thorough treatments that we can actually see results from. LaserAway should have all their RNs get trained in the same way as Stephanie and Amy.

Pricing system is not transparent, requires upfront payment even before scheduling. Limited…read morescheduling availability. Trying to always sell bundles at some unknown deal.

I've been going for a few months and have seen excellent results! Polina explains everything and is…read moreso personable. so clean and efficient. Highly recommend

Polina is amazing, and I'm so excited that I found this place! I've been dying to try laser again…read moreafter not finishing my sessions years ago. I can't believe this new laser is totally pain free. It was so easy and fast, and I felt zero discomfort. It's a night and day difference, and she is one of the few people that has the Soprano Ice. I bought even more sessions when I was there for another area because I'm so happy to finally have a great place to go. Thank you Polina!!! I can't wait to come back. Ally

I genuinely do not know where to begin with my experience at Skintique, but I feel compelled to…read morewrite this so that other people can make informed decisions before booking here. What was supposed to be a routine facial turned into one of the most uncomfortable, disappointing, and frankly shocking customer service experiences I have ever had. From the moment I walked in, something felt off. I was greeted by Jackie, whose demeanor immediately came across as rushed and irritated, as though my appointment was an inconvenience rather than a scheduled commitment. I tried to brush it off and assume maybe it was just a busy day. Unfortunately, things only went downhill from there. Before starting the service, I clearly explained that I wanted a facial. I repeated myself more than once to make sure there was no confusion. I even asked if what I was requesting was possible, and I was assured it would not be a problem. That reassurance turned out to mean absolutely nothing. During the appointment, I noticed that and I noticed scars (that I later found out were PERMANENT). I politely pointed it out, thinking it could easily be corrected. Instead of listening, Jackie dismissed my concerns and insisted that everything was "normal." It did not feel normal. It felt careless. At one point, when I asked for something as simple as some lotion for my hands, I was met with visible frustration. Jacqueline actually sighed and responded in a tone that made it clear I was being perceived as difficult simply for asking a reasonable question about my own service. I have never felt so uncomfortable advocating for myself in a professional setting. The worst part, however, was the final result. What I specifically asked to avoid scars, and dry skin is exactly what happened. It was the complete opposite of what I had described. I left the appointment feeling embarrassed, upset, and genuinely stunned at how little care had been taken. When I tried to express my disappointment calmly at the front desk, the situation only escalated. Rather than apologizing or offering any form of resolution, I felt subtly blamed for "miscommunication." There was no accountability. No empathy. No effort to make things right. Just defensiveness. Customer service is not just about performing a service; it's about listening, respecting boundaries, and treating clients with basic courtesy. At Skintique, I experienced none of that. I experienced dismissiveness, poor communication, and a level of unprofessionalism that I honestly did not think was possible in a business that depends on repeat clients. I rarely write negative reviews. In fact, I usually give businesses the benefit of the doubt. But this experience was so deeply disappointing that I would feel irresponsible staying silent. I would strongly encourage anyone considering facial here to think carefully and ask very detailed questions before committing. I left feeling worse than when I walked in -- and that should never be the outcome of a service that is supposed to help you feel confident and cared for. I sincerely hope management takes this feedback seriously. No client should leave feeling unheard, uncomfortable, or regretful. One star is generous.

Awesome NEW location! The New location in WAYLAND, MA, is convenient, has plenty of parking, and is…read moreclose to many stores and banks. I would suggest booking online to make things a little easier. I will be back for my facials soon