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    Judi Reardon

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

    By appointment only

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    75
    19
    17

    5 years ago

    Judi is a gifted and caring Esthetician. You can tell she LOVES what she does and will make you feel confident in your skin!

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    LaserAway

    LaserAway

    3.4
    (5 reviews)
    2.3 mi
    19 years in business
    Certified professionals

    I had a very disappointing experience here. I came in expecting a professional care, but it felt…read morelike the focus was more on selling than on what I actually needed. I was charged for two syringes of filler without being told that I wouldn't be able to use them for all the areas we discussed. Only after paying was I told they would inject half a syringe into my smile lines and discard the rest, even though I paid a significant amount for it. This felt wasteful, unclear, and not client-focused. I also learned that they don't inject in several facial areas I had originally asked about, which was never mentioned up front. Overall, the experience felt rushed, sales-driven, and not transparent. I ended up walking out without getting the treatment at all. Unfortunately, I can't recommend this place, and I won't be returning.

    Extremely disappointed with customer service. I had a costly Thermage treatment that had at minimal…read more5% improvement. It was incredibly painful and I was never told if they lower the output I would not get good results and still charged $1200. Customer service was absolutely useless with no resolution! They offered me more treatments at a slightly discounted price! I also purchased the membership where I could buy xeomin at a discount rate - after treatment it was clear it did not work and was offered to do more at my cost. I would not recommend this place at all.

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    The Skintique

    The Skintique

    4.1
    (9 reviews)
    2.6 mi
    $$$$

    I genuinely do not know where to begin with my experience at Skintique, but I feel compelled to…read morewrite this so that other people can make informed decisions before booking here. What was supposed to be a routine facial turned into one of the most uncomfortable, disappointing, and frankly shocking customer service experiences I have ever had. From the moment I walked in, something felt off. I was greeted by Jackie, whose demeanor immediately came across as rushed and irritated, as though my appointment was an inconvenience rather than a scheduled commitment. I tried to brush it off and assume maybe it was just a busy day. Unfortunately, things only went downhill from there. Before starting the service, I clearly explained that I wanted a facial. I repeated myself more than once to make sure there was no confusion. I even asked if what I was requesting was possible, and I was assured it would not be a problem. That reassurance turned out to mean absolutely nothing. During the appointment, I noticed that and I noticed scars (that I later found out were PERMANENT). I politely pointed it out, thinking it could easily be corrected. Instead of listening, Jackie dismissed my concerns and insisted that everything was "normal." It did not feel normal. It felt careless. At one point, when I asked for something as simple as some lotion for my hands, I was met with visible frustration. Jacqueline actually sighed and responded in a tone that made it clear I was being perceived as difficult simply for asking a reasonable question about my own service. I have never felt so uncomfortable advocating for myself in a professional setting. The worst part, however, was the final result. What I specifically asked to avoid scars, and dry skin is exactly what happened. It was the complete opposite of what I had described. I left the appointment feeling embarrassed, upset, and genuinely stunned at how little care had been taken. When I tried to express my disappointment calmly at the front desk, the situation only escalated. Rather than apologizing or offering any form of resolution, I felt subtly blamed for "miscommunication." There was no accountability. No empathy. No effort to make things right. Just defensiveness. Customer service is not just about performing a service; it's about listening, respecting boundaries, and treating clients with basic courtesy. At Skintique, I experienced none of that. I experienced dismissiveness, poor communication, and a level of unprofessionalism that I honestly did not think was possible in a business that depends on repeat clients. I rarely write negative reviews. In fact, I usually give businesses the benefit of the doubt. But this experience was so deeply disappointing that I would feel irresponsible staying silent. I would strongly encourage anyone considering facial here to think carefully and ask very detailed questions before committing. I left feeling worse than when I walked in -- and that should never be the outcome of a service that is supposed to help you feel confident and cared for. I sincerely hope management takes this feedback seriously. No client should leave feeling unheard, uncomfortable, or regretful. One star is generous.

    Awesome NEW location! The New location in WAYLAND, MA, is convenient, has plenty of parking, and is…read moreclose to many stores and banks. I would suggest booking online to make things a little easier. I will be back for my facials soon

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    Judi Reardon - waxing - Updated July 2026

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