Sling acknowledges technical problems but refuses credits…read moreSling is the worst customer service and technology. They have admitted that they have a technical problem that needs to be solved and "are working on it". However, they refuse to stand behind their customer experience. I was and am unable to enjoy sports that I paid for because of their own technical difficulties but sling refuses a partial refund or credit. For $5 credit they could have had a supportive consumer and avoided this, but I tell everyone I know about this. Do not buy anything from them if you expect basic capabilities and or customer service of any kind.

When attempting to go to the office at 2700 St Rt 7(441) in Hollywood, there is a U-haul storage…read morefacility at that location. Calling the number posted gets a 3rd party "customer service" person who will hang up on you if you ask any question that is not I their script. This happened 3 times and no one knows where the Hollywood location is or can connect you to that location. They can't even tell if the location is open or not. Some customer service!!! Makes one wonder if they really are an Internet provider if they don't even have an office to go to to review plans etc.

Brief but complete zoom session. Super comprehensible with insightful use of remote to access…read morenumerous features.

Internet service very good. Recent order to add landline service to digital was done very smoothly…read moreby Evan Rose.

I arrived at the store around 10 minutes before it opened and decided to go get a snack right…read moreacross. I noticed the line that was building outside the store, and to be honest, I was worried for a moment. When I stepped inside the store people were lined up and the line had gotten longer. A worker was standing at the end putting us on a waiting list. This line was moving at a good pace. The store had two agents working. The waiting was not long. The customer service was good. I came on a bad day. Xfinity was having issues with its systems. The person working the counter tried their best.

After four hours dealing with the chat and on the phone with customer service, my husband was…read morebeyond frustrated with the zero star customer service. The customer service rep told us to go into the store and there wouldn't be a wait. Of course, there was and my husband was about to snap. Thankfully, Colin saw his frustration and stepped in. He assured us the wait wouldn't be long and then helped us himself, getting us a new box. Thank you Colin, for calming a very tense situation.

Gabriel is an outstanding employee. He accomplishes in minutes while others are cold and…read moreunknowledgeable at best. Thanks, Gabriel for your attention to customers and their needs!

xfinity is horrible! they are constantly "working" on lines during the day when people need…read moreinternet so they can work to pay for xfinity!!! why can't they work on the lines at night - when people are asleep???

Bluestream activated in my condo unit yesterday. And to be honest with you, I didn't know anything…read moreabout fiber optic. My HOA contracted with them, so there's no choice. My eyebrows raised last year when I heard that the cost was reduced only because of a long term contract, I said oh boy, hope they're good. So anyway, yesterday was the day. Tech was a sweetheart. Skilled as well. I saw that cable cords were no longer necessary, as fiber optic uses wifi. So, there's a connector to my outside wall, a gray box modem mounted on an inside wall, and a small gray node thing plugged into my electric outlet, which connects my ethernet cord to my CPU. In the living room with the TV, just a small box and one cord to the TV. Gray box modem has indicator light spots for 5 spaces. Mine lights up 3, with a 4th flashing. I asked if that's normal, they said yeah. Internet seems fine. But the TV, I noticed, right off the bat had kind of a latency/lag when you scroll through the menu, he said that's normal. (Well, it wasn't normal for Xfinity). Then throughout the whole night the screen would freeze and go to the blue circle loading, and eventually it shut down altogether saying I'm not on the network. I wasn't loving Bluestream at this point, obviously. And I miss my old Xfinity remote that was comfortable in my hand, had only a few buttons, and lit up like a Xmas tree when you shook it, so you can see it in the dark. This remote has like, 30 tiny things you can press (including the number buttons). I called CS, and was impressed. Right away you get a person, you get help, and you can understand them, and they seem to want to help you. They are available 24/7 she said, which is great. She has me unplug the box and plug back in, and she reset things on her end. That "fixed" it. But I got the distinct impression this is a common problem. She said it doesn't usually occur on the first day, though. So, I'm thinking, maybe I should google this company at this point, and I do, and there's all these bad reviews on yelp. I filtered BY DATE so as not to bias toward good or bad reviews, and all the most recent were bad. That's astonishing. So, I fully expect service to be interrupted at some point again, and they'll "fix" it again, but I'll just deal with it. My internet is fine, which is the main thing. I'm starting to wonder that with the TV, if this isn't a sign to start watching less TV. There might be a silver lining.

I don't recommend Bluestream Cable, if you have a choice. Some days I lose my phone connection and…read moreother days and evenings no cable. What is their problem?. Their ratings are terrible, and now, WIFI is so slow plus service is interrupted every week. I don't think they can handle the problems and I don't want to pay for no service, so often. I also don't want my tv to go off when I step out of the room to get a glass of water.

The team at South Florida VoIP does a great job. They get things done quick and have such great…read moreenergy. We have been their clients for 4 years now and look forward to working with them for many more. Marty is our go to guy for everything from our phones, efax and constant contact! We have over 2.5k email club members and all of the ideas that Marty has share with us have helped us get more leads! Keep up the good work South Florida VoIP

Not only was Marty and his company the most responsive professional I have ever seen, but within…read morethree hours of my phone call Marty was at my office fixing my telephone issues and solving various problems with our service provider. No matter what business you have I would recommend calling South Florida VOIP for any telecommunications issues or services, and I know I have found the company now I'll be using permanently. Thank you Marty!

I've used five internet service providers over the past 10+ years: Earthlink, Omantel (based in…read moreOman), SBC Global, Prodigy (based in Mexico), and Primecast. I currently use Primecast, which I had to start using because my apartment community was run by a management company that only offered one "choice". Whenever I would call the four previous ISPs, I would be asked a series of yes/no questions to help the tech support person on the other end of the phone identify what the problem might be. Unfortunately, this hasn't been my experience with Primecast. Normally, when my internet goes out, I call Primecast, I give tech support my account information, and they tell me whether or not the apartment complex where I live is experiencing internet issues, in which case I'm given a rough estimate on when the issue will be resolved. Sometimes, I'm not told whether or not the issue is effecting the apartment community, and I'm simply advised to reboot my router and modem or reboot my computer. On Monday morning of last week, my internet connection went out just before 8am - a serious problem for a telecommuter with a child who homeschools. Our connection was out until a little after 3pm when I called Primecast to find out what was going on. I was told by tech support that my connection was down, but during the conversation the connection started working. I was advised to restart my computer to avoid further problems. On Tuesday morning, my internet connection went out just before 8am AGAIN. This time I called Primecast immediately. I was not told of a complex-wide outage. Instead, I was told to unplug my modem and router. Then I was told to simply restart my computer. A little confusing, but after confirming that I just needed to restart my computer and not reboot my router or modem, I hung up, did what I was told, and my connection was up and running without any problems. Later that evening, I checked my voicemail and found several messages from Primecast. They had called to touch base on my internet connection. However, the last message said that someone would be coming to my apartment for a service request the next day, which I didn't ask for. So, I called Primecast to let them know that my connection was still working, and explained that a service request wouldn't be needed because. The person I spoke with told me that he was glad I called to stop someone from coming out because I would've been charged $85. When I asked why I was having internet problems, he told me that the issue was on their end. On Sunday morning, my internet connection was out from 3am (I work odd hours) to 10am. So, I called Primecast to see what was going on. The conversation I had with the first tech support specialist didn't last long. The call had been disconnected after I confirmed that my cable was in the LAN 1 port but couldn't confirm if the same cable was in my laptop or my router. So, I called again, and got a different tech support specialist. I explained what happened during my last call, but she couldn't find a record of the call, which she confirmed wasn't Primecast protocol. Hmmmm, maybe the guy hung up on me and didn't want to document the unprofessionalism. So this new tech support specialist started giving me instructions for checking to see if the problem might be with my router, but the instructions were for troubleshooting a wireless internet connection, WHICH I DON'T HAVE. She apologized for making the assumption, but we'd been talking for a good 10 minutes before she asked which type of router I was using. Lame. So after getting her instructions, I checked my connection and noticed that I was able to use the internet by connecting my computer to my modem without using a router. I called Primecast later in the day and explained. I was told that the wired router that Primecast gave me (the one I'd been using before it apparently when kaput) was mine to keep, and that my choices were to buy another router at a store or have Primecast install a second modem for $100+ (which included the $85 charge for the service visit). Or, I could buy the Primecast insurance pack for $9.95/mo for 12 months, which would allow someone to come out and install a second modem for "free"; and she also explained the other benefits I'd receive with the insurance pack. Unfortunately, because Primecast had been giving me different reasons for my internet problems over the week, and because I'm used to a more systematic way for tech support specialists to troubleshoot my internet problems, I don't trust that the issue has to do with my router; and since I'm not a techie, I can't really prove it. So, I'm going with a larger, more established ISP.

They were very busy for black Friday. But they got me my pick up order and traded in my old Watch…read moresuper quickly and professionally. I didn't catch the names of the guys who helped me, but they were great as was a lady who I believe was a manager.

Went with a friend, a long time Verizon customer, to upgrade her phone after receiving an email…read more Gruf staff member told her the offer was not available in store and suggested she upgrade her plan and increase her monthly charge by 70%! Laughable! Offered it with a straight face! Overall cold and harsh. One fellow smiles and is pleasant, the other folks not so much. Glad I'm not a Verizon customer!

Shawn B. Just left my condo. I had about 10 questions for…read morehim written down and he came in and he answered all of them so quickly! he saved me because I got a new TV and I was unable to use the remote for the TV so he took my COMCAST remote and programmed it for me now I know what I'm doing. He saved me. I was so upset yesterday. He is so smart and so knowledgeable and so kind. I just can't say enough about him. Comcast is lucky to have people like Shauwn!

I have everything with comcast, cable internet, land line and mobil,…read moreI went to be buy a new phone and asked if he could transfer everything from my phone to the new one. He said "I'll try!! My daughter said it can be done in about 10 minutes. I had asked him if he could find the vibrating on my phone and he couldn't. He was not knowledgeable at all! I drove 20 minutes for nothing!! Very unhappy!!

The staff was incredible here. They showed me so much patience. I came with a phone issue and they…read moreworked with me for over an hour to resolve the issue. It was the most frustrating situation ever. At the end, things worked out and my phone was working again. I was grateful for the effort. I was signed up for a plan for up to five lines, even though it was just me, and a device protection plan without asking me. Those add-ons add to a higher monthly bill. I noticed them when I downloaded the app later. I suggest downloading the app and looking over the contract. When you are there the seller talks and you trust. I thought I communicated what I wanted, and it was understood, but it wasn't. I didn't see a contract when I was there. I was given a receipt for the installation and things looked good. These add-ons were not listed there but when I got home and reviewed things looked This location is small. The store is in a shopping center with plenty of parking spaces all around. It was easy to find. The staff is great. A little sneaky lol.

Very disappointed. Bad service, girl from yesterday at this place, she wasn't kind or nice. she was…read morerude, annoyed no friendly at all. We have been customers for years at this company.