I live in California and found their website on Google. Besides the bad reviews, because their…read moreprices were cheaper, I thought, 'let's give them a try.' I ordered 12 dozen roses for my girlfriend for Saturday delivery. Honestly, it can't be better than this. The flowers and arrangement were perfect. I also called customer service regarding the tracking. The young lady took my number and called me back from Canada to let me know my flower was delivered. Overall, this was the best flower service I've ever used. Thank you!

I ordered a Teleflora baby boy arrangement (elephant vase with blue flowers) for my son and…read moredaughter in law's baby shower with 3 helium balloons. I specifically asked for balloons that indicated 'it's a boy'. All total, I paid $165 for the pleasure that included $20 for the 3 balloons. Very disappointed. What arrived for the baby shower was not what I ordered. The balloons were completely ridiculous, perhaps appropriate for 5 year old girl's birthday party, but not for a baby boy's baby shower. Will never ever order from this company again and will tell everyone not to order from this company. I've tried to copy a picture of this ridiculousness, but will not let me.

Excellent Customer Service and gorgeous flower…read more I have online order a fresh flower bucket for my wife's bday which cost $289. It's not expensive but also not cheap. I have requested the bucket to be delivered to the restaurant which I have booked for a birthday dinner. The bucket was delivered around 4 pm and I arrived at 7 pm. When the manager delivered the flower bucket to us, my wife is literally crying as all the flowers are dead which is a very suspicious way. I email be bloom flower shop right away and they reply within an hour which obviously they should be off work already. They sent me a very sincere apology email although they were pretty sure they have sent the flower bucket out in a gorgeous and perfect form. They promise they will remake it and deliver it in person the next day. I'm so impressed and thankful they will do that. And the next day, we did receive a gorgeous and perfect flower bucket. I can felt this floral shop really care about their clients. And the flower designs are great and trendy. I will order again and I really recommend this floral shop to all of you who looking for a fine florist.

My boyfriend visited here for our anniversary. He was in a hurry and he was handed over to buy old…read morepre-made bouquet for $36.80 (after tax). It was already wilting when I received them. It is disappointing to find out he was recommended to buy flowers that are ready to be trashed after one week of purchase (Please see the image below). Therefore, we do not recommend this place- there are way better places in Vancouver for flowers for better quality at this price point.

I highly recommend Rococo! Gala took my ideas, inspiration, and preferences and made me the perfect…read morewedding bouquet! Read more from my review on a wedding website: I wasn't originally going to get real flowers for the wedding, but after much debate with my husband, he convinced me that we needed flowers. That being said, I wish I had wanted flowers from the start so that I could have hired Gala for more of the other things we got. She was on-point with every detail that I asked for and was quick to respond with accuracy. I wish I could turn back time and hired her and her team for decor as well. Her prices are great and the quality of the flowers were fantastic. I got: 1 x 8" bridal bouquet, 4 x bridesmaids stems, 1 x groom bout., 7 x plain bouts., 4 x parents' bouts., 1 x flower girl stem, and 1 x toss bouquet.

We chose Gala and her team to prepare our wedding flowers and Center pieces because of her amazing…read moretalent and eye for the little details. Everyone just loved the decorations and are still receiving complements!! We will definitely be recommending Rococo to all our friends and family. Thanks you again for the lovely experience and helping to make our big day amazing and unforgettable. Stephanie and Christian

If you want preserved flowers, this is definitely the best place to get them. They may seem…read moreunreasonably priced, but the quality of their work speaks for itself and honestly they're better than fresh flowers because they last forever.

Horrible customer service. Did not help me when i encountered an issue and told me to pay for the…read morefull return cost in a very rude way. Very disappointed i absolutely do not recommend given the price!!!!

For European inspired designs, I always go to this unique flower shop. The owners are so creative…read more They must live in an apartment, because they often make little designer pots and decorative pieces that are perfect for small spaces. In the summer, I gave my girlfriend a housewarming gift and it was a round-tin design with fresh herbs planted in them. It was about $36. Their fresh cut flowers are nice too and have an array of hanging flowers to choose from. Since the owners are from Germany, expect to see lots of unique designs for weddings and parties. I love the orchid and calla lillys especially.

Had a decent experience from them. They aren't the cheapest in town, however, they will deliver…read moreanywhere in the GRVD which is a huge plus since I've experienced that most flower shops won't. Very good customer service and the flowers were delivered that day.

I decided to treat myself to flowers and this stunning bouquet gives me joy every day. I'll be…read moreback! Z and H Florist is now my favourite florist In the Lower Mainland.

Beautiful floral spray at reasonable price on short notice. Good old friend died and I was out of…read morethe country. Tried to find a florist near the Bell Funeral Home on Hastings in Burnaby. Most of those which were supposed to be close had websites and wanted you to order online via Teleflorist. Cookie-cutter arrangements. Called a few, but obvious they were using a phone ordering system because when I asked what side of the street they were on vis a vis the funeral home, what the adjacent businesses were, they had no clue. Found Z & H through the Heights Merchants Association, called, got a real person, Jenny. She described the neighbourhood, how many doors down from the funeral home Z & H was, and what floral arrangements she could do in time for the service the following morning. She texted me photos of the work she had done the day before, made a few suggestions. Based on the beauty of her work I ordered a spray - a big free-standing arrangement - for a reasonable price. It was twice what I was prepared to spend at the online, so-called 'neighbourhood' florists, but it was 20X better - absolutely beautiful. Jenny was a real pleasure to work with, kept me informed, sent photos of the finished spray - spectacular - photos of the ribbon banner she put on it, as well as the handwritten condolence card I dictated. Sent a photo of the cx transaction. Jenny is a real artist and a wonderful businessperson. I would go to her again in a flash. Highly recommend Z & H and Jenny !

I had originally posted a poor review because my flowers were not delivered on the scheduled day…read more Aria quickly responded by offering a solution to the missing arrangements. Back on track, and out for delivery today ! Thank you.

*Updated review* In…read morethe retail world, customer service is everything (of course quality of product, price etc etc is important too). I had one of those experiences with Aria Florist that was worth changing my review for. I had ordered an arrangement a couple of weeks ago for Mother's Day, and without going into a bunch of details, essentially, the wrong arrangement was sent. Unfortunately the arrangement looked nothing like what I ordered and the flowers didn't reflect the amount of money I paid (I've ordered tons of flowers before so I have a good sense of what costs what). The arrangement was delivered on Sat (I had asked for that) and when my mom sent a picture to me, I immediately became confused and then annoyed and thought "argh! Was this a bait and switch? Did I get duped? What the heck happened here? Did they run out of the flowers I wanted?" Now admittedly I acted in a hasty fashion and wrote a review on Yelp literally 5 mins after seeing the picture. It was a long, but I think fair representation of what happened. Well, fast forward to Sunday, Mother's Day, I talked to my mom on the phone in the morning and she was very gracious about the arrangement (meanwhile I groused about it but then moved on because there are other things to talk about). After I hung up, I debated on whether I wanted to email the florist to complain-- when literally after that thought left my head, I got a text from Lexis, one of the florists at Aria. She apologized for the mix up and said that another bouquet was on the way to my mother. By 11 am Sunday morning (I kid you not) my mother received another bouquet that was nice. Now that made up for the first mix-up (still not the Cymbidium orchids I ordered but the effort was commendable), the grousing I did and the fact that it saved me a bunch of time and headache for having to reach out to Aria, tell them what happened, etc etc. If every business did this I would more likely be a repeat customer. So bravo Aria, for making this right for everyone on Mother's Day.