Beautiful floral spray at reasonable price on short notice. Good old friend died and I was out of the country. Tried to find a florist near the Bell Funeral Home on Hastings in Burnaby. Most of those which were supposed to be close had websites and wanted you to order online via Teleflorist. Cookie-cutter arrangements. Called a few, but obvious they were using a phone ordering system because when I asked what side of the street they were on vis a vis the funeral home, what the adjacent businesses were, they had no clue. Found Z & H through the Heights Merchants Association, called, got a real person, Jenny. She described the neighbourhood, how many doors down from the funeral home Z & H was, and what floral arrangements she could do in time for the service the following morning. She texted me photos of the work she had done the day before, made a few suggestions. Based on the beauty of her work I ordered a spray - a big free-standing arrangement - for a reasonable price. It was twice what I was prepared to spend at the online, so-called 'neighbourhood' florists, but it was 20X better - absolutely beautiful. Jenny was a real pleasure to work with, kept me informed, sent photos of the finished spray - spectacular - photos of the ribbon banner she put on it, as well as the handwritten condolence card I dictated. Sent a photo of the cx transaction. Jenny is a real artist and a wonderful businessperson. I would go to her again in a flash. Highly recommend Z & H and Jenny ! read more