Flowers advertised as same-day delivery weren't delivered until 11:30pm on Valentines Day, when we were in bed after our evening was over. What's more, when I explained the situation they didn't care, and wouldn't offer anything more than free shipping on my next order. I won't be utilizing this, and I would encourage anybody who cares about timely delivery or customer service to look elsewhere. 2 stars because the flowers themselves were nice, it's too bad their management ruins it for them. read more

Received flowers from this place as a present and while I loved the sentimentality of the gift and that I was being thought of, I was disappointed with the flowers. I received a bouquet of roses in a vase, and many of the roses were already wilting. Mind you I received these before 12pm so I'm not sure how long they were waiting to be transported. The flowers came in a vase so I wouldn't have to put them myself into one. The leaves were already drooping and the flowers were not evenly placed. It makes me feel like an amateur did this. For the price, this was utterly disappointing. I would just steer clear of this place if you're looking for a place to get flowers. Please spend your money else where. read more

Flower Co - Rotting roses, a lovely gift. - Florists Near Me - Toronto, Ontario

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If I could rate this incompetent operation a zero, it would be a compliment. I regret not checking the several other horrible reviews on Google about this company from other VICTIMS who've complained about the terrible disappointing service from this company. So here's my 48 hour ordeal. I ordered flowers on 13th Feb for delivery on 14th, got confirmation. Started getting worried at 6pm on 14th when no delivery occurred and then a 24 hour email marathon began. They kept promising delivery right up till midnight on 14th and at a point eventually switched off their tracking feature online. Once we crossed midnight I indicated I didn't need flowers anymore and wanted a full refund. They basically insisted that I must collect flowers (that hadn't been dispatched) and continually refused to acknowledge my request for a refund. Even though I didn't need them anymore! 15th anyone?? After several hours and emails they claimed they'd dispatched the flowers - a lie. Finally on 15th Feb at 9:30 PM! A courier arrived claiming she was only given flowers at 6pm on the day. I cannot overstate how unprofessional, dishonest and unpleasant my experience with this service has been. I do acknowledge they write impossibly POLITE emails - dripping with insincerity. I've reported them to the authorities and will be suing for a full refund as the promised service was not delivered as agreed. No doubt they've scrawled some fine print Ts and Cs somewhere that they think protects them from scamming innocent victims - this must end. @Google needs to shut down their access to search ( and prevent these individuals by name from re branding) AVOID Toronto Flower Co at all costs - grow your own flowers even. But any dollar spent on this company might as well be thrown away. read more

$200 valentines order placed a day in advance delivered at 11:30PM to the incorrect address. Contacting customer service for order status is pointless as youre told it's on it's way and will be delivered at 4:00PM, then 5:00PM, 6:00PM, and then they stop responding via email/chat/phone. Ultimately the order was delivered to an incorrect address after failing to update the address to my house after the "office surprise" failed due to the order being late (This was discussed prior to order placement and confirmed it will be delivered by 2:00PM). Read the other reviews and do not trust this business. read more

Alexandra Cotes of Flower Co, Etobicoke, ON., gave excellent support and service towards my order of a funeral wreath and a corsage. Delivery had forgotten the banner and another issue, but Alexa remedied it the very next morning. She was a delight to work with. Very responsible person! The greatest service of Flower Co is that they do not substitute the flowers. Most other flower people are still blaming Covid to substitute orders with way cheaper flowers. Not Flower Co! Great Service Flower Co! read more

Flower Co - Actual order received - Florists Near Me - Toronto, Ontario

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Unbel bad. I wrote a google review after receiving a flower arrangement from my children for my birthday last week. The flowers were already drooping and blooms curling after 24 hours. The company sent me an apology and said that they were sending a replacement arrangement. Today at 2 pm I got notified that the new flowers were on their way. They arrived at 8:15pm! The vase was low on water. And some flowers had already lost their petals as can be seen in the photo I've attached. Other flowers were broken off their stock, and the ribbon was obviously been used before. This company has sent me two unacceptable arrangements. I am so sorry to write such a bad review, but we all work to hard for our money to waste It. read more

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Don't do it. Talk about disappointing. You need flowers for a girl on Valentine's Day. You order ahead with Flower co. The day before you confirm it will be delivered. Throughout the day you ask when it's been delivered. Toward the night you ask why it hasn't been delivered. You keep waiting to surprise your girl but they are saying it will be at 11pm. At 1115pm they tell you they aren't delivering it. I truly hope this business goes out of business. read more

Flower Co - Florists Near Me - Toronto, Ontario

I've never dealt with a company do badly run on my life. I ordered flowers for my fiance on her birthday, showed up at 8:30pm , so I like an idiot thought hey, maybe give them another chance and see if they'll come through, we'll it's valentine day night (now) 8:00pm and still no delivery , I wouldn't recommend these jokers to my worst enemy. read more

Another disappointed customer. Ordered flowers for Valentine's Day, kept getting delivery estimates getting pushed further and further back and then never showed up. What a joke, I'll never order again. I will edit this review after I fight with them for a refund read more

I am definitely piling on with other reviews about delivery. You order from a place that confirms delivery on Valentine's. Next thing you know it's 7pm your girl already went out and got flowers because she thinks you forgot and the flowers you actually ordered are still 2 hours away from delivery. You will be better off either (a) going to a grocery store and getting some yourself or (b) finding a better delivery service that can guarantee delivery at a reasonable time. read more

Preserved Valentines Day flowers days ahead and they were never delivered!! Wrote multiple emails trying to get a refund and have yet to hear back. This place is a scam and HIGHLY DO NOT RECOMMEND!!! read more

So it's 10:30 pm and delivery still hasn't been made. For the amount we spend on deliveries, this shouldn't happen! Lack of professionalism, lack of tracking, lack of communication and proper support. DO NOT ORDER FROM THIS UNRELIABLE CONPANY. it's not worth your $$. update! Here's how it was delivered!!!! read more

Flower Co - Florists Near Me - Toronto, Ontario

If I could rate zero I would. They delivered Valentines flowers at 11:30pm. They don't answer their phone and so far no response to my emails. read more

Delivered them for my Grandma's 80th and it didn't look like the pictures at all. It was supposed to assorted tulips in a long vase. Rather it was one color and half of 22 buds were dead and it came in a short vase hence the tulips started to dangle down. Never ordering from here again read more

Flower Co - Florists Near Me - Toronto, Ontario

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First of all, let me tell you how almost impossible to me was sending a gift to my special person, but when you pick the the right company and the right person, you'll forget about impossible and think everything is possible! Just make a wish!. Almost a week ago I contacted Toronto Flower Co to buy and send a beautiful gift , they were extremely nice to me, supportive and helpful in many ways as I'm living in turkey and the gift suppose to be delivered in Toronto. They helped me with the payment method and helped me through all the process of buying and it was LONG! Because of my turkish bank. Yet, they were very patient until it happened .the fruit and cheese box was the best idea and the Rose was fresh and everything was perfectly wrapped and delivered in the right timing. So let's review the prices (affordable) The gift (perfect) The customer service (excellent) I'm so grateful Highly recommended, and you can take my word for it Toronto flower team, Thank you read more

Absolutely the worst company I ever dealt with. Ordered Mothers Day flowers 9 days in advance. Specifically requested, them to be delivered the day before, or the morning of. 1:15 PM on Mother's Day, they still didn't arrive, Phone number not answered, Email response was see Terms and Conditions, Mother never got her flowers read more

Valentine's Day flowers that never came! I called a dozen times yesterday and was told that the flowers were 'on the way'. Waited until midnight as well. Nothing. No call no text no flowers. It's now 5pm on Feb 15th and still nothing. The customer service line keeps lying to me saying that they're coming. Caused me to worry all day and an argument with my long-distance partner. Awful experience. Just found out that they also delivered my birthday flowers which came last year at nearly midnight and they just left them in the snow to die outside without informing me. Horrible company. When you're dealing with important occasions for people you must act responsibly, and with care. Flower Co failed to do so. read more

I spent $95.00 to have a condolence bouquet sent to someone, they received the wrong (Christmas themed) bouquet, while the one I ordered ended up at a different address. read more

Poor quality flowers delivered albeit on time. Charged in U.S. dollars rather than Canadian as per the website. When contacted offered to refund the disputed amount but required me to pay for the entire order again???? I note on Sitejabber that the reviews are very positive and also very similar so I suspect the veracity of those reviews. Wish I had researched more before ordering as the yelp reviews are consistent with my experience. I would have ordered from Tonic Blooms who are Excellent but they take a week off post Mother's Day. read more

Fast delivery, arrived the next morning! A few differences from the online photo to real life but no complaints. When ordering a mixed bouquet you aren't always going to get exactly what's pictured. Showed purple, arrived pink. Who cares. These flowers were high quality and absolutely stunning. Everybody was pleased with their gifts. Thanks Flower Co! read more

Flower Co - Mothers Day Bouquet - Florists Near Me - Toronto, Ontario

My son used this company to send me Mother's Day flowers. The tulips that arrived were almost dead, cut too short for the vase and in dirty water. I emailed the company to complain and did receive a prompt response assuring me that my business was important to them and that I could expect some type of follow up. This was the last I heard from anyone, which leads me to believe that my business was not important to them at all. Of course, if this company cared at all about repeat customers, they would not be providing such a substandard product. I mostly feel badly for my son who wasted his money, I'm just glad that he wasn't here to see them! read more

Ordered these 4 days in advance for valentines day. never got them. thank you for making today a memorable one

I bought a bouquet of flowers at midnight by 2:00 pm they delivered , they are beautiful. I also needed help with my purchase Luis helped me and again amazing customer service ! I will definitely keep buying from flowers Co ! 5 starts but I would give 10 if I could ! Thank you read more

These were a beautiful birthday bouquet gift for my niece. She loved them. Fantastic quality and excellent customer service. I will definitely be ordering again. Thank you. read more

My husband spent almost 200$ on flowers (ordered them weeks ago) and it is 9:30 PM and the flowers have not arrived yet. I have never seen more terrible customer service. We have called multiple times, their voicemail is completely full. We have emailed, their email isn't even working. We have messaged them in their "live" chat, and they have been telling us that the flowers are on their way since 4 PM. The only information their customer service representatives have is that our order is on the way and that they are arriving soon. Never order from this company, you will be thoroughly disappointed. read more

Do you want to be charged an excessive fee just because it's a special occasion? Then when it seems too late on the day of and you're feeling disappointed, do you want to contact support to be told "well, our latest delivery will be 10pm!" After which you'll not get your order and choose to contact support. Would you like to be told "yeah we took your money, charged you extra because the day is special but still didnt deliver on what we agreed to. However you can have just half your money back and we don't care if you ever come back?" If that's what you're into, then this is the company you want. read more

Ordered a bouquet for my daughter's birthday - arrived late at night in terrible condition. Petals falling out, wilted flowers, brown spots etc. Had to pick through petals to take out browsing spots. I could've picked better flowers from my garden. Website very deceiving about "fresh flowers". I asked for a refund and they said they will resend a "beautiful arrangement". I agreed to resend ONLY if they upgraded the arrangement BUT they sent the same bouquet with one flower wilting. For $95 CAN, it was a total ripoff. Do not order from this florist! read more

Cam B. is not a former employee. The flowers were for me and I really didn't recieve it. It took him weeks calling and calling to get his refund back and this is how the business owner tries to resolve the issue by saying he is a disgruntled former employee. What a shame and way to handle unsatisfied customers. read more

Never again.. what an uprofessional mismanged company.. I think this is just a 'flower broker' service so don't expect them to take accountability for errors, refunds, or on time delivery. Ordered valentines day flowers way ahead of time to make sure it wasn't a last minute delivery but it made no difference, the flowers never arrived on Valentine's Day.. I had to follow up with them multiple times and they never answer their phone. When you finally do get them on the line, they just lie and say driver is 'on the way'.. 5PM she's gotta leave the office for the day. Exactly what time did you plan on delivering ..10 o'clock at night?! Then, you'de think this missed delivery would be a friggin' priority the next day.. but noooo... a 4PM delivery and add insult to injury.. flowers half wilted like they were prepared on Friday morning, sat in the truck and then delivered on Tuesday afternoon.. missing the gift bear, and not even the 'I love you' card.. just their business card .. too busy promoting their business and not enough attention paid to existing business quality. Now I gotta go fight with them for a refund.. wish me luck! #Flowercompany.ca is a dink of a company. read more

I received a dozen dead roses for Valentine's Day. The flowers were so past their sell date it was criminal that they charged for them.

Flowers were ordered on Feb 2/21 to be delivered on Feb. 14/21 to my 90 yr old Mother who is in a Long Term Care Facility and who I have not been able to visit for over a year due to COVID. I explained to the seller that I have sent her flowers on Valentine's day every year for 40 yrs and that she would be heartbroken if the flowers did not arrive. Flowers were not delivered and no contact or information sent to me from seller. The seller promised when contacted that day that they would be delivered for sure but later in the day. They have still not been delivered. When I tried to cancel and get a refund they refused. They did not fulfill their promise to deliver on time and have been dismissive when contacted. Was promised delivery 4 days in a row. Opened a PayPal account and got my refund on Feb 23rd. Flowers were never delivered and had no contact from seller. Bloomex is another florist I had problems with. Avoid doing business with these two florists. read more

If I could rate this place a negative rating - I would. Originally communication via email was fantastic but when it came to receiving my product, that was another story. I arranged my order for pickup and was in complete disbelief when I pulled up to the location - it was like walking into a sweat shop. The lady I ended up speaking to was very rude and even made me get order myself instead of simple just bringing it over. I had ordered these flowers for a wedding cake and I wouldn't even keep these flowers in my home. Some of them were not the shade we discussed, they were dry and full of brown blotches. You can tell these were not even close to being fresh. I was told the "large flowers" would be about 3" wide - half of them were barely even two inches. A simple quality check would of saved this order. I was left in shambles - running around the city because there was no way I could've used these on the cake. I changed the water and left the flowers in a vase overnight and the next morning, the condition was even worse! Clearly these flowers were old - I could've gotten better options from the grocery store. I reached out to rep I spoke to originally set up the order and all she could offer me was a store credit of 2/3 of my original purchase as if I would ever use their services again smh. read more