A few things I will touch on in this review: 1. Payment 2. What was advertised and what was delivered 3. Flower freshness 1. Several days prior to Mother's Day, I placed an order on Freshland's website for a bouquet ($88 after fees). Since I was opting for pick-up instead of delivery, I selected the payment method of "in-store". A couple of days later, I received a call from an employee asking for my credit card information so that they could process the payment before making my order. This call was unexpected, and I asked if there was another way I could pay because I wasn't comfortable reading anything off over the phone. They allowed me to send an e-transfer instead, which was an OK alternative. While I can understand that processes have changed under COVID guidelines, having an "in-store" payment option online with no indication that we will be called and asked for card information is a bit of an unpleasant shock. 2. Yesterday, I picked up my flower arrangement and it so poorly resembled what I ordered on the website. Understandably, Mother's Day is a busy time for florists and with stock limitations, some substitutions are necessary. HOWEVER, what I received did not at all resemble the arrangement advertised - I have attached photos so you can make the call for yourself. Less subtle differences to call out: no succulent (just a bunch of leaves in the shape of a succulent lol), SIZE, colour way (but ok, substitutions maybe? This can slide). It's pretty, but it's not what I ordered and paid for. 3. Flower freshness. Most of the flowers came fully bloomed so we knew immediately the arrangement wouldn't last very long. Some petals were starting to brown and wilt, and today (the day after pick-up) some petals have fallen out already. The arrangement costed over $88 after tax, and was underwhelming. I tried really hard to convince myself I liked it, but after showing photos to a friend who used to work in a flower shop I knew a review was imminent. I'm disappointed that this was my experience with Freshland because I've had excellent experiences with shops in downtown Toronto and have been looking for a business closer to home to support. The search continues. read more

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My husband purchased two dozen roses from this place for our anniversary. The SECOND day the roses were already browning and drooping. Absolutely not fresh flowers, and my poor husband paid full pop. He was better off buying flowers from Costco! Not impressed. UPDATE: spoke with the owner, who was absolutely lovely. She has offered to rectify the situation with a beautiful Thanksgiving arrangement for which I am most grateful. Fantastic customer service! Thank you Judy! read more

I can't say enough good things about Freshland flowers. The day before my sister's wedding in 2001, our florist called to tell us they could not deliver our order. With only hours before the big day, we went to Freshland as they were closing and told them the situation. They told us not to worry and stayed late to create all of our arrangements (boutineers and bouquets) and delivered them to the house in time A few years later, they handled all of the flowers for my grandmother's funeral And today, they delivered the most beautiful bouquet to my mother for her 70th birthday. Their quality is outstanding and their customer service is top notch. If you order flowers from them online, you do not have to worry about how they'll look in real life - chances are, they'll look better than the online photo. read more

Freshland flowers constantly impresses me on several occasions. The first time they offered quick service during valentines day and an incredible discount for me. The second occasion the florist offered many options, varieties of flowers and recommendations to make the gift so much better, although it was a little pricey. I love that I have the chance to gather my own flowers, and was happy to see a large variety color and flowers. I would recommend people to visit the shop and communicate with the staff. I definitely believe they will try their utmost to give their customers what they want. At the end of the day, flowers are indeed expensive but it'll be guaranteed beautiful from Freshland. read more

Freshland Flowers - Freshland flowers. Spring bouquet. - Florists Near Me - Markham, Ontario

I ordered Spring Flowers by telephone, in a vase to be delivered to a friend in the south part of Texas USA. I was quoted $109.00 with no mention or discussion of any extra costs. The flowers were delivered on time, but here's the problem... The charge came through on my credit card at $200.99 so I called the store to request a copy of the bill and they told me to email "their accounting department" which I did. I didn't get any answer after a few days so I called the store again during business hours only to be put on hold. They never came back on the line. My credit card company told me after talking to them that I would need to provide an order number or invoice both of which I was never given. Do yourself a favour and call another florist! read more

I had used fresh-land flowers several times and they have delivered on almost all occasions as expected. Until this past mothers day (5/11/2014) where fresh-land flowers completely missed delivering flowers to my mom in Waterloo. In their defense, they are based in Markham and it is mother's day which is definitely a very busy time of business for them. However in this business I believe that it is of utmost importance to be timely with special events like a birthday, mother's day, wedding etc. Missing by even one day is a very big deal and has significant social implications. Fresh-land flower was quick to charge me an additional $12 for delivering outside the GTA, and take the money from my account and send a confirmation on the order. But it wasn't until I called my mom on mother's day that I discovered no flowers were delivered. I tried calling fresh-land flowers immediately but their phones went into an answering machine that was not set up properly (I could not leave a message on the number they provided). In their order confirmation email (from a no-reply email address), they mention to call or send them an email with any questions/concerns but do not provide an email address to use to contact them. E-mail information is also not provided on their site. After calling them on Monday, the owner was very nice and mentions that they were unable to ship the flowers on Sunday because they were unable to get in touch with the flower shop they use in Waterloo to make the delivery. She had called me on Saturday and left a voice mail saying that she could not deliver on Sunday. The issue here is that calling on the day before a delivery, once you have already committed fully knowing the address, the occasion and time of delivery, fully taken the money out of my account and charged me for out of GTA delivery, and with all this, only leaving a voice mail without any further followup to let me 'personally' (as in person to person) know that my mother will not be getting flowers because of your oversight is unacceptable in a business that built on being punctual, and professional. I would not recommend using them because I do not want to monitor my deliver status and have to be paranoid about delivering flowers to my mother when I have prepared so far in advance already. read more

My fiancé sent me a bouquet of white roses and purple flowers for my birthday (which is on September 3rd) with 2 mylar balloons. The actual day of my birthday, when the delivery was scheduled for and requested for, the bouquet didn't arrive. He waited all day, and was confused as to why he was able to select that day online if the store was closed(?). He had placed the order weeks prior and he lives in Florida otherwise he would have picked it up and delivered it himself. The flowers arrived the next day, with no communication or indication from the store as to why they were delivered on a different day... The flowers also began drooping and browning the second day which added to the experience. My fiancé called the store a few times with no answer or call back. He said there were a series of emails, the owner said they would get back to him, and then no response. Also, after a phone call, the owners said they had to get some things sorted and never sorted it out. Despite it being a beautiful grand bouquet, I wasn't able to enjoy it for quite long. read more

Freshland Flowers - Bouquet with 2 mylar balloons - Florists Near Me - Markham, Ontario

Friendly staff with great quality flowers and vases at a reasonable price. The shop owner and colleague were super friendly and provided great service. The flowers themselves were of great quality. I also bought a vase at a great price of $3.99. Can't beat that! read more

Freshland Flowers - Florists Near Me - Markham, Ontario

Awful. Ordered flowers for my mother. She adores purple, so I chose a selection of pastel pinks and yellow with tons of purple and lavender. Ended up with an awful arrangement of mixed pinks with bright yellow. I upgraded to deluxe and was given tons of baby's breath instead. I called customer service to discuss why there was no purple in the PURPLE arrangement I ordered and Judith (super rude) argued that she thought there was too much purple so included pinks. There is not a drop of purple in this arrangement. Even the purple bow was switched to pink because THERE IS NO PURPLE!!! She argued with me and was extremely rude. She told me they had a disclaimer regarding substitutions which states that they can replace items with the same quality. How is a cheaper "filler" piece like baby's breath the same as roses or chrysanthemums? Horrible service and even worse of an arrangement. I would definitely opt for another florist if you want reliable and quality service. I cannot believe they let their workers speak to clients like that! read more

Freshland Flowers - Florists Near Me - Markham, Ontario

Local florist. Review is based on special services. Site and shop offers traditional bouquets for all occasions, however, they do not offer any email contact for events like weddings. I'm not local so it is difficult to find out quotes and information from Freshland Flowers without calling or going to the shop in person. Dated consumer service system. read more

I made a mistake ordering the flowers in a vase when I should be getting them in wrapped. The lady there fixed it for me for free and she was so nice. She knew what I wanted and made it happen :) thanks freshland! read more

Great flowers!!! Judy never disappoints :) Everytime I go in, she does her best in her designs and service!

Needed some flowers quickly and remembered that I ordered from here (offsite) for Valentine's Day. I stopped in, picked up a bland looking bouquet out of the cooler and the owner worked her magic. In about 10 minutes, despite being busy with other errands, she made a once limp bouquet look amazing again. My aunt really appreciated the gift. This will be my flower shop in Markham! read more

One star is too much for this place but that is the lowest I can give, fortunately for them. Don't deal with this internet based site, my anniversary flowers still haven't gotten delivered and it is now 5:30pm and the driver apparently still have them in his truck. The lady on the phone gave an explanation that tele-marketers can call up till 9pm so if that is acceptable then it is perfectly acceptable to deliver flowers up till 9pm. And she said it was my fault that I did not specify in the instruction to have it delivered in the AM so the drivers won't put mine as a priority and they go whatever is convenient to their route. Seriously, anniversary flowers so late in the day and maybe even not delivered until 9pm is totally outrageous, if it gets delivered at all, what a crappy business and thanks so much for ruining an anniversary surprise. read more

Ordered twice there and both times better then expected. First time I ordered over the phone as I wasn't sure what to order - very helpful. Second time online. Great website - easy to use. Great quality of flowers. read more

I gave one star because I had to, I ordered flowers a plush bear and a balloon to be delivered, Only the flowers arrived. Very frustrating when its an anniversary. If you have only one job.... and you cant do it... just close up shop. I would never recommend this place to anyone... buyer beware, its a flower shop... its not surgery. I called in to remedy the situation, all i Heard was the drivers are done for the day. Obsurd. read more