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    Flow Bath + Kitchen Design Studio

    5.0 (3 reviews)
    Closed • 10:00 am - 5:00 pm

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    Home interior design

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    Gerhard's Appliances

    Gerhard's Appliances

    (213 reviews)

    $$

    As a local resident in Glenside, I wanted to support Gerhard's as a local family business. Their…read moreprices were competitive with other appliance stores, and Gerry Gerhard was a helpful salesman. Unfortunately, the problem came with the delivery- their delivery person told us he needed to put in an outlet for the dishwasher (even though we had one already installed), and that it would be $80 in addition to the $159 installation charge and $28 installation kit, and that he would not install the dishwasher without the additional payment. When making out a check, he had us make it out in his personal name, and mobile deposited the check while he was was at our house. Upon contacting the store to share how I was not very comfortable with how this went down, Gerry said he would contact the delivery team, and then I didn't hear anything from Gerhard's again for awhile. Eventually Gerhard's contacted me to explain the breakdown on their end, and promptly issued a refund for the $80. I am satisfied with their quick response, and will consider Gerhard's again for our appliance needs.

    Beware of 3rd Party Delivery Service - I wanted to use Gerhards because they are a local business…read moreand I've had a good experience in the past and wanted to avoid 3rd party delivery services. Unfortunately, Gerhards has now outsourced to a disreputable 3rd party that has a very specific scheme worked out to try and hijack an extra $80 at delivery to complete installation. When I placed my order for a washer and dryer I specifically confirmed with Gerhards that I wanted to keep my dryer hardwired. Their website mentioned that their standard delivery service might not be able to handle electrical work and I didn't want any issues at delivery. I made full payment for installation, including dryer hardwiring and parts, and was satisfied that I wouldn't have any issues. When the two delivery guys arrived they walked in with an outlet in their hand and immediately said that I would need to pay $80 to install the outlet. The outlet was a standard 3-prong grounded outlet, which I already had on my wall for the washer. I could understand if the outlet they brought in was a 4-prong dryer outlet, at least that might hint at a miscommunication. I tried to explain that I wanted the dryer kept hardwired and that I had already discussed this with Gerhards. I had difficultly communicating because neither could speak much English and were also very young, but they insisted I needed this outlet installed. One of the delivery guys called his dispatch and had me talk to his extremely rude manager who confirmed the $80 cash ransom. However, he explained to me the $80 was actually for the hardwiring I wanted and not the outlet they had initially brought in. I called Gerhards sales and confirmed that I had fully paid for installation, including the dryer hardwiring, and handed the phone to the delivery person to confirm. He then proceeded to call his dispatch manager again who insisted on the $80 payment. I was fed up and cancelled my order and asked for a full refund. I can see there are other reviews that explain the exact same scenario. To be clear, this was definitely not a miscommunication between Gerhards and the sales team, nor a realization upon delivery that safe, grounded outlets were not available. The 3rd party Gerhards outsources has a very specific scam worked up to try and grab an extra $80 for installation. Gerhards may resolve the issue after the fact if you complain enough and they pressure the 3rd party to relent, but it is not an accident!! It's beyond me why Gerhards continues to do business with this delivery company. This incident actually reminds me of a similar scam at oil change places where they try and convince you a worn-out oil plug they have in the garage is yours and needs replacement. Unless you're installing the appliances yourself, GO SOMEWHERE ELSE!!

    Weinstein Supply - Willow Grove

    Weinstein Supply - Willow Grove

    (25 reviews)

    $$

    It's 2025! we received great service and guidance from Meg!! She is a walking encyclopedia of all…read morethe options available and we could not have done our 2.5 bathrooms without her expertise. You have to book an appointment because it can easily take 1-1.5 hours each visit to go through all the options, figure out what follow up measurements are needed, confirmation with contractor etc before placing the order. And she needs time to log all the items for our purchase order. She was patient, helpful and thorough because she wanted to make sure we would be happy with our bathrooms and has the experience to call out what to focus on off the top of her head. And pricing is good - better than online and big box stores - and she didn't want me to blow budget which is appreciated. Truly amazing - we would not have made it through without her help - Thank you, Meg!!

    Customer service severely lacking. Very unpleasant place to deal with. There are lovely samples on…read moredisplay- without names, so that you have to have a salesperson help you, just to find out what model you are looking at. You can take pictures and then go home and spend hours on the web figuring it out. To get sales help, you have to have an appointment to get any information, however, good luck getting one. They don't return phone calls. Go in in person to make an appointment, they are pretty unfriendly and seem almost annoyed that you want one . As someone else here pointed out, then it's take it or leave the date offered. Even the person who directs calls to the correct voice mail sounds put upon. One has to wonder about what's wrong with the company that the staff sounds so out of sorts. There are much better places to go, where the staff is friendly and happy to help you- without an appt.

    Flow Bath + Kitchen Design Studio - kitchenandbath - Updated September 2026

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