first off this report by Allison is total bogus. This is an employee of Langs, I am sure they checked their so called wonderful records and I am sure there is not a person known as Allison. Considering someone put in a review on Ripoff Report and the rebutal is the exact wording. I have had an experience with this business and they are FAR from cooperative and far from understanding. They are highly overpriced and the attitude that this family uses is horrible. People, go where you want, I am just telling you this place is not what it is advertised. If you don't believe me, look at their rating on Angies List. Those reviews are verified. In fact since you have to pay for Angies List, please see below:
Company Name:
LANG'S KITCHEN & BATH
Category:
Remodeling - Kitchen & Bathroom
Services Performed:
No
* More Weight is given to a review where work has been completed.
Work Completed Date:
May 29, 2012
Hire Again:
No
Approximate Cost:
$6,000.00
Home Build Year:
1952
Description Of Work:
The location for Lang's Kitchen and Bath that we worked with is 444 East Center Avenue, Newtown, PA 18940 / Phone 215-968-5300.
We worked with Lang's on the design and material selection for a master bath remodel.
FYI - The $6,000 on the project was just for cabinets and tile/grout (no installation or plumbing materials)
Member Comments:
Initially things were going smoothly. We were told that it would take 6 weeks for delivery of our cabinets and to work backwards from the date we wanted to have the project complete. Knowing we were expecting guests the first weekend in June, we did just that. We gave a deposit for our cabinets to be ordered on March 30, 2012. Instead of receiving the cabinets in 6 weeks as promised, it took 7+ weeks to be delivered. The cabinets were finally delivered on Friday, May 25th. Our contractor opened the boxes and inspected each for damage that same day. It was not until Monday, May 28th when we aligned the cabinets that we realized one cabinet was 3 inches shorter than it should have been. Obviously with the Memorial Day holiday, we were unable to get in touch with anyone at Lang's. My husband left a very detailed message that we received the wrong cabinet and would need the corrected size ASAP. One would think that we'd receive a call immediately but of course that did not happen. When my husband finally spoke to them, they blamed the manufacturer (Robin Wilson Home Collection). They said they'd get in touch with the manufacturer but that it would probably take two weeks. I would think if it was the manufacturers mistake, they would have a quicker turn-around time than two weeks. We never received a detailed listing (or bill of lading) of what was being ordered or we may have picked-up on this in the very beginning. Needless to say, we've lost our contractor while waiting for this cabinet to arrive. As of today, it looks like it will be more like 3 weeks to get the cabinet delivered. The lack of transparency as well as the poor communications is the reason for my rating on this business.
Although the products they sell are top of the line, the lack of responsiveness is what will keep me from being a returning customers. In this day and age, it should not take more than 1 day to respond to an email. On more than one occasion, I'd receive a mail that he was reaching out to his rep and should have an answer on Tuesday. Tuesday would come and go, and still no word on the progress. In the meantime, we were trying to keep our contractor abreast of the situation so he can schedule accordingly.
Also, after receiving our business, it was almost impossible to get them on the phone. It seems everytime we'd call, he was always with a customer. Needless to say, it was a very frustrating experience. read more