Broke the chain on my mountain bike. Of course I wait until a beautiful Saturday to run down to…read moreSaraaota Cyclery to see if they can "fix it real quick" vs trying to order stuff on Amazon. Store was packed and the bike tech had a bunch of bikes behind the counter waiting to be serviced I showed him my dirty Mtn bike and broken chain. He checked my chain to make sure it was still good and that I did not need a new chain. He could have tried to "up sell me" to buy a new chain but did not. Said my chain was still good. Then God bless him said "give me 5 min" and took my bike away and within 10 minutes had it all done. Wow! Amazing and I am so grateful to him (Ken was the name on the receipt) and a that kind of customer service. Of course feeling guilty I bought a new water bottle and some GU's and Honey Stingers. You rock Sarasots Cycle and I will be back!!!

Very prompt service at short notice. They go above and beyond to satisfy their customers. Highly…read morerecommended

I needed a pair of spin shoes & had no luck ordering them on line. Village bikes was recommended…read moreto me by a different bike shop that didn't sell shoes. There was older one man sitting, observing anything that might go on there. There was another older man walking about drinking coffee. Then there was a younger guy with a beard who seemed to be talking with the man drinking coffee as he was working in what appeared to be the shoe area. I felt invisible. I didn't want to interrupt their conversation. Finally the younger chap asked me if I needed help. I told him I needed shoes for a spin bike. He asked me my size and grabbed a pair. They didn't quite fit and that was the only pair in my size. I suggested to go up a size in hopes they had it. I asked if they had any other sizes or styles he said no. I asked if they were going to be getting any more restocked he said no. I tried the shoes on and they fit. I asked if they had more selections on line. He showed me the box and let me take a picture of it, then left me alone. I decided to take them but he out the box back in the stack so I wasn't sure which pair it was I tried on. I walked over to the little coffee bar and he was on his computer, working away. After about 5 minutes I said-" excuse me but I would like to get the shoes please". He looked up from the computer-said "ok" and went and got them. He rang me up, I asked a few more questions that went no where and then his attention turned away. A couple walked in and the older guy drinking coffee pounced on them promptly. I was there around 11 am and I was the only person there originally. They seemed to have a lot of cycles and accessories but I felt ignored and brushed off. I hope you have a friendlier experience than I did.

Osprey Ave location: Uncomprehensible lack of customer care. If I were to sum it up, I'd say…read moreattitude attitude attitude. Brought in a bike that needed a shifter either fixed or replaced for the front derailleur. The guy behind a computer screen, who was clearly annoyed that we were there for service, finally looked up at us. Mind you, no greeting whatsover. I had to make the initial "hello" greating to break the ice. Seemingly after I explained that I can't move the shifter for the front derailleur, he looked the bike over and said that for him to work on it we'd need 3 more items including a new rear cassette, and then gave us a total that was way more than we could spend. While I was deciding what to do, he rather emphatically stated, "if it were me I don't think the bike is worth it". WTF does he know what that bike is worth to me? I was certainly not going to purchase a new bike. Other than the shifter being broken, for the purposes we use the bike for... simply riding around the neighborhood, it works perfectly fine. I asked if he could just fix the shifter and he said, "you'd have to agree that you're not going to come back and hold it against us if something else breaks".... could he really be serious? Since I had gone through the effort of bringing the bike in, I agreed to his silly demand and said, "I'll just have the shifter replaced". A week later I went to pick up the bike. They had REPLACED THE WRONG shifter (which wasn't broken and had replaced a couple of years earlier at a much friendlier shop). I said this to the guy that was there this time and he said, "I see in the computer that you refused to do the work we recommended". I said, "correct, but that has nothing to do with you replacing the wrong shifter"? He said well it says "the right shifter on the work order". I said, "I didn't write the work order, there was no ambiguity as to which one needed to be fixed when I dropped it off". Honestly, I was incredulous but not rude. He hesitated, not knowing what to say. At this point I was quietly furious with this shop. I said just let me pay for this and I'll go somewhere else that actually cares. I will never go back to this shop and will strongly NOT RECOMMEND doing business there.

Excellent bikes and spectacle customer service! Highly recommend!read more

Good service at a convenient location near access to the Legacy Trail. So much fun riding the…read moree-bikes! Call ahead of time to make sure there is availability.

Great! I went in looking for a simple cruiser bike with back pedal brakes. They didn't have one,…read morebut they searched the website of their competitor who had one in the color I talked about with them. They gave me the name and the phone number of their competitor who had one in stock. That is great and selfless service!!! These are nice people!

They charge to assemble a new bike. Most bike shops include assembly. Especially for a bike over…read more2K. I bought the same bike elsewhere and got it assembled at no extra cost. But if they have what you want, it's worth it if this shop is nearby.

Mike the owner of the Bike Shop is one of the kindest most caring people I have ever met! I am…read morehaving a problem with an e-bike I bought online (my biggest mistake ever!) well, actually more than one problem. I called Mike at the shop and he came to my house the next day and helped us with one problem. He continues to go above and beyond for me with this bike purchase so listen folks, go see Mike and do not buy a e bike online!! He is an amazing man and his customer service is a 10++++. He is the local dealer for my brand of bike and has taken super care o me even though I did not get my bike from him. PLEASE stop in and see him, he can solve your problem, will go above and beyond to help you in any way he can! what a man, what a great bike shop!

Great people. Honest and helpful!!! Small business who…read moreknows their stuff. Right of the trail.

Had a broken pedal and brought my bike here spur of the moment. Chris fixed me up right on the spot…read moreand also put a mirror on my handlebar. In and out of there in 5-10 minutes and did not break the bank! Great shop!

Went here with a high end carbon wheel that was having issues. Totally impressed with the honest…read moreassessment that was performed. Highly recommend this place for any bike issue.

We rented two bikes and quickly noticed problems. My husband's seat was wobbly, and my bike was not…read moreshifting properly. We returned to the shop to address the seat issue, which they fixed, but my bike's shifting continued to worsen. The bike would not stay in gear, causing me to lurch forward repeatedly. I felt the bike was borderline unsafe. I considered returning it again but didn't want to lose another hour of our trip or deal with transporting the bike back and forth, especially since we were returning the bikes just a few days later. I rode it as is. When we returned the bikes after nine days, I explained the issues and asked for a partial refund. The owner tested the bike himself and claimed there was nothing wrong. I asked him to ride it to experience the issue, and he refused. He became angry and started yelling. Instead of a refund, he handed me a piece of paper for a $50 store credit, which he refused to refund to my card. We do not plan on returning, so the credit is useless to us. The interaction was extremely unprofessional. In hindsight, this was not our first issue with this shop. On a previous rental, a pedal actually came off a bike. At the time, I assumed it was an isolated incident. Now, it's clear that the equipment is poorly maintained. I would not recommend renting bikes from this shop.

We rented 6 E bikes on Wednesday. We rode the Legacy Trail and had a fabulous time! The trail is…read morepaved, well maintained and beautiful. Randy was very nice and patient with us and really saved the day!!!!

I love this spot. Rick and Stephanie are phenomenal owners. They know a ton about all the best…read moregear. They have fair prices. And provide good service for your ride. They also carry Bomboom kits!

Thanks so much for repairing my TerraTrike. I've searched futiley for a shop in town willing to…read morework on a bike brand that they don't sell. What serendipity to find a mechanic well versed in the Enviolo drive train. Thanks!

The best bike shop in Manatee County. I just had my 1990 mountain bike serviced at this shop…read more They did such a fantastic job that it felt like a new bike. It was the best money I have spent on it in years. The quality of their work will give me many more years on this bike. Give this shop a chance you will not be disappointed.

Love Charlie and Lisa. Have been seasonally renting a three wheeler for approximately 10 years and…read morehave found them nothing but fantastic. I am coming in on the 3rd again this year!