BUYER BEWARE!! Playtri sold me a $300 bike for $600.
So we bought a bike on Sunday 1/3/21. It was a Retrospec and the price was $600 plus tax. To be fair, I should have done my research before buying, but I didn't. We brought the bike home and were generally happy with it. The next morning I was doing some research online and noticed that the manufacturer (Retrospec) was selling the same bike online for only $300. I called Playtri and spoke with the manager, Hugo. I asked how can they sell a $300 bike for twice the MSRP? Hugo told me that Playtri's price is based on the "compare to" price (shown as "traditional retail" with the price crossed out) on the Retrospec website, Playtri then also adds shipping charges from the manufacturer and assembly charges. All this adds up to $600 for a $300 bike.
I told Hugo that I can buy the same bike online at Retrospec for $300. Hugo told me that I can't buy a bike from the website, they are always sold out and will never be in stock. After the phone call I went on the Retrospec website and found numerous bikes in stock ready to ship.
Hugo told me that I will have to pay shipping if I order from Retrospec, even though their website states "free shipping on all orders over $35" Hugo told me that free shipping doesn't apply to bikes. I went to the website and went through checkout process. Free ground shipping is confirmed.
Hugo told me this is the business model for Retrospec. They price things differently on their website than say Trek or Liv does. They show a different price on the website then charge a different price in the store, where Trek for instance the website/store price is always the same.
I then called Two Broke Spokes in Tampa. They have multiple Retrospec bikes in stock with prices only $30 over the MSRP price shown on the Retrospec website. They confirmed the advertised price is all inclusive of everything excluding taxes. I'm ok with $30, which is probably a reasonable assembly fee.
The next day I went back to the store to speak with Hugo again. I showed him the print outs of my order from Retrospec showing the bike in stock, at the advertised price with free shipping. I showed him the printout from Two Broke Spokes in Tampa showing the same bike, in stock, for $330. At this point he didn't have any other defense for the pricing and basically told me "it is what it is". I once again asked for a refund and was told the owner sets the refund policy and there is nothing he can do about it. I asked Hugo to call the owner and ask for an exception, which he did, and the owner still said no refund.
So the moral of this story? Do your research before you make a large purchase like this. I realize that bikes are in short supply right now and the law of supply and demand dictates prices to some extent. I can understand this type of price gauging on craigslist or ebay. But for a supposedly reputable retailer to double the price on a bike is just shady and dishonest. If you are OK with paying $600 for a $300 bike then that is your choice, but I won't be spending any more of my money in this store. There are plenty of honest dealers in Sarasota that don't play these kind of games. read more