Floral Passion LA did an absolutely amazing job creating such a beautiful and unforgettable event! Everything was stunning, thoughtfully put together, and exceeded expectations. You can truly see the care, creativity, and attention to detail that went into making everything look so beautiful. The entire experience was wonderful from start to finish. A special thank you to Lana for her outstanding customer service! She was so helpful, professional, kind, and attentive throughout the process. She made everything feel smooth and stress-free, and it was clear that she genuinely cared about making the event special. I couldn't be happier with how everything turned out. If you're looking for a team that delivers beautiful results and exceptional customer service, I highly recommend Floral Passion LA. They truly made the event memorable, and I would absolutely work with them again! read more

Floral Passion - Flower event - Party Equipment Rentals Near Me - Canoga Park, California

As a fellow business owner, I am extremely disappointed and disturbed by my recent experience with the owner of this flower business. She came into my establishment and behaved in a completely unacceptable manner, screaming at my employees in front of other customers. What disturbed me even more was the way she handled her own dog. I personally witnessed her aggressively pulling and jerking him by his collar to the point that he appeared to be choking. It was incredibly upsetting to watch, especially coming from someone who should know how to treat others, including animals, with basic respect and compassion. Her behavior continued as she left the establishment. She appeared unsteady on her feet, stumbling on her way out, and nearly collided with another vehicle while leaving the parking lot. I cannot speak to her condition, but her behavior was extremely concerning. Witnesses believe maybe she was intoxicated due to her stumbling and almost causing an accident outside. What makes this situation even more outrageous is that she not only demanded a refund for her most recent service but also requested to be reimbursed for all of her previous visits, despite having received those services. In my opinion, this went far beyond a reasonable customer complaint and gave the impression that she was attempting to pressure a small business into providing services for free. Rather than allowing our employees an opportunity to address her concerns professionally, she chose to escalate the situation by yelling, creating a scene, and making unreasonable demands. Shame on her, especially as a fellow business owner. She, of all people, should understand the hard work, time, and dedication that go into running a small business. To verbally mistreat hardworking employees, behave aggressively toward an animal, disrupt other customers, and then demand reimbursement for services already provided is incredibly disappointing. I strongly believe that the way someone treats employees, animals, and fellow small business owners speaks volumes about their character. Owning a business does not automatically make someone a respectful or compassionate person. Those qualities are demonstrated through actions. I am sharing my personal experience because I believe people deserve to know how someone conducts themselves before deciding whom they choose to support. Respect, kindness, and basic human decency should never be optional. Especially when you expect the community to support your own business. https://youtu.be/dWnKpsjNLdU?feature=shared read more

Floral Passion - Owner of Floral Passion in Canoga Park harassing my employees smelling like alcohol! Unbelievable! - Party Equipment Rentals Near Me - Canoga Park, California

I had a very disappointing experience with Floral Passion. I expected professionalism, good communication, and quality service, but unfortunately, my experience did not meet those expectations. What was most frustrating was the lack of customer care and the overall experience. When you're paying for a service, especially for an important event, you expect to feel confident that you're working with a reliable and professional business. Based on my experience, I would not recommend Floral Passion. I hope they take customer feedback seriously and make improvements moving forward. read more

Cares more about money than anything else, ended up going with the a different florist! Also the pictures are quite deceiving and the lady with dark hair I think her name is Lana, is insanely rude and reactive Shop at your own will read more

Rude owners. They yell at people and are very disrespectful. I'd stay away from this business. People like this shouldn't be in the customer service industry. read more

Lana from Floral Passion truly made my wedding magical! Everything was beyond beautiful, and she brought my vision to life better than I could have ever imagined. Her attention to detail, creativity, and dedication made our special day feel like a fairytale. Every arrangement was absolutely stunning, and our guests couldn't stop complimenting the decor. I am forever grateful to Lana and the Floral Passion team for making our dream wedding a reality. I couldn't recommend her enough! read more

Lana did such a good job! The flowers came out so pretty, and you can tell Lana put a lot of effort into her work. Everything looked beautiful, and I would definitely recommend her! read more

Absolutely horrible experience with this floral company. For a business that is supposed to be responsible for creating beautiful arrangements for important moments, the lack of care and professionalism is beyond disappointing. Flowers are often ordered for special occasions that mean a lot to people, and customers deserve quality, communication, and a company that actually cares about what they deliver. Unfortunately, this experience was nothing but frustrating and left a terrible impression. I would not recommend this company to anyone, and I will absolutely never be using them again. Save your money and find a florist who values their customers and takes pride in their work. read more

Awful service. Owners are EXTREMELY RUDE. Do not use this service under any circumstances. They should not be in business. They have no idea what they are doing and it looks like a child designed their flowers. read more

they have bad customer service and a nasty attitude I do not recommend this shop for anything

Floral Passion events did flowers for my daughter's graduation party. Everyone could not stop talking about on how beautiful and tasteful and classy they were!!! They truly exceeded all my expectations! I was truly amazed!!! It is important to mention that they are truly a pleasure to deal with: very responsive, professional and creative. They return calls and texts immediately, and also have great creative ideas and suggestions for decorations. I will definitely be back for future events! Thank you Floral Passion for making this event so special! read more

Floral Passion - Beautiful centerpiece - Party Equipment Rentals Near Me - Canoga Park, California

Excellent service! Lana took the time to go over our different options. We truly appreciate her honesty and dedication to quality!

Had such a great experience with this company and I highly recommend to any business or individual looking to customize artistic backdrops or simply organize an event with floral decor! Lana and her mom were such a pleasure to work with, they took direction very well and immediately understood my vision for the flower wall I wanted to customize at my salon. Incredibly pleased with the stunning results and their professionalism! Thank you floral passion! read more

Floral Passion - Salon waiting area - Party Equipment Rentals Near Me - Canoga Park, California

Lana and her team created the most astounding flowers for my event. I did not have any concerns that they were going to create tge most amazing flowers because they have a TON of experience. Experience and attention to detail is the invaluable when searching for an event florist. I was in awe when I walked - they are truly amazing. Trust professionals. read more

Floral Passion - Party Equipment Rentals Near Me - Canoga Park, California

THIS BUSINESS IS EXTREMELY UNPROFESSIONAL. Lana gave me a terrible service and I will NEVER order from this establishment EVER AGAIN. In addition I tried to cancel an order 6 days in advance (one day after I placed the order). She told me out of the 900 she could only refund 450 dollars and then she turned around and completely reneged and told me she was keeping the entire 900 dollars and tried to force the flowers on me. I explained to her that the return/refund policy is NOT stated anywhere on the website and since I was not taking the flowers it would be fair to get my money back. Lana responded with an snarky attitude "well you are going to have to take me to court" and hung up. Is that how you treat customers? I urge everyone to NOT do business with these people. TERRIBLY UNPROFESSIONAL (I also took screen shots and recordings of the website to prove there was no return policy stated.). read more

Lana was incredible. They did the flowers for my wedding and everything turned out perfect. She was great with suggestions, listened to what I wanted and guided my vision into fruition. Highly recommend. read more

Lana did an amazing job with all decor including florals at our 3 day Indian wedding. Additionally she also helped plan and coordinate our 3 fairly complicated events. Bright and colorful personality, understanding, easy to work with, flexible, very caring, and most of all always trying her best to do a good job. Loved having her at our wedding!! Highly recommend for florals and wedding planning read more

Floral passion is great at what they do, every time we have worked with them they have went above and beyond with there Floral and Coordination service, there attention to detail and ability to handle a event without any glitches has always impressed us. read more

The worst mistake I made for my wedding was giving my business to Floral Passions. They showed up with corsages and boutonnieres that were already wilted and dying ( I have pictures of the flowers when we received them.) My mother's corsage fell apart before the ceremony even began. I ordered candle sticks to accompany my centerpieces and they arrived without any candles, even though we confirmed over the phone the week prior that I would be receiving battery operated candles to go in the candlestick holders. While my wedding coordinator was trying to figure all this mess out, one of the florist staff physically grabbed my wedding coordinator. I was in shock when I heard this. It is NEVER ok to lay your hands on another person. I do not care what the situation is. This is no way to treat another human being. After the wedding when I asked her about all the problems she said, the flowers were not her fault, "sometimes flowers wilt", she said that candles don't automatically come with the candle sticks, even though we discussed the issue previously to the wedding. She refused to answer anything regarding her staff man-handling my coordinator. She did manage to insult me and my family when I told her I should at least get a refund for the candlesticks since they were useless. To make matters worse she is lying about everything. She has taken absolutely zero responsibility for anything that went wrong. She has even begun to harass my other vendors that worked on my wedding day by saying that they were the problem. Also notice that all the 5 star reviews she has have come from her(Svetlana), her husband(Arthur), and her friends. I wish I would have noticed that before I booked her. Brides, do not make the same mistake I did. Working with Floral passions was a complete nightmare and even now after my wedding she is still causing me stress. There is a reason she does not have a real store front and asks for cash payment. Trust me, you don't want the hassle. read more

Exceptional service, high quality designs. I am a repeat customer and recommend this company without hesitation to anyone for all event/party needs. read more

Floral passion amazing people and great Cordinator, I worked with them a few times and always love the fact that they are open to work with you and make a clients day special, I will always recommend them for Coordination and Floral... Keep up the amazing work read more

Floral passion was the vendor for our wedding day. Lana and Vika were such a pleasure to work with! They took the time to meet with us and to really understand my style and what I wanted. I'm personally really indecisive, especially when so many options are given, so it helped how patient they were with me! I wanted something "forest" like to be apart of the wedding, they designed a beautiful flower wall for us. They did our chuppah and our centerpieces! We paid such a great price for the quality of the work and for the size of the work. Vika even provided us with faux orchids as a gift because she knew how badly I wanted orchids even though they were out of my price range. Very happy with our decision! read more

Exceptional service! From every detail, they were careful, creative, and listened to my every want! Guests could not stop raving about how gorgeous everything looked! After planning and decorating my engagement party, I went back to them for my bridal shower and wedding! Thank you to the best!! read more

If I could give ten stars I would have. I worked with FloralPassion flowers for my wedding. Words can not begin to describe how impressed I was. Flowers were everything I dreamed of. They looked so gorgeous and elegant. Floral Passion made my wedding day. The price was fantastic and the people were such a pleasure to work with. From the moment I hired them, I did not have to worry about anything. They handled everything for me which took of a lot of stress from me. I truly thankful that I found them. read more

Designers here are the nicest and most creative people I have ever met!! These awesome ladies have decorated my daughter's bday parties, along with creating great themes for my friends parties as well. I have also ordered great arrangements from them for different occasions. The MRS was always very pleased... Use them!! read more

Great experience with this team of design professionals. Such a creative and attentive team! They made my event just astounding and within my budget! Victoria and Lana always come up with the most creative designs for center pieces that are unique. Not the same usual that you see at every wedding or bar-mitzvah you attend. Highly recommend them both. read more

Amazing florist and they create the most beautiful flower walls. I ordered a custom flower wall and silk flower letters from them. They were absolutely astounding. Completely changed the venue and event. read more

I've been in the hospitality for 11 years and never once experienced such terrible customer service. We used Floral Passion for a wedding on the Queen Mary and it was an absolute disaster. Upon arrival, the corsages was falling apart when it was placed on the mothers, the flowers were minimal and already dying. We also ordered candlesticks holders as part of the center piece and it was supposed to come with battery operated candles. When I checked the order, they didn't have it and the lady there by the name of Victoria said, "I don't know".. "I don't know". That was her response to everything. She also put her hands on me when I kept asking for a solution, granted I did raise my voice at her, which I did apologize for. However, no trained professional should every do that. You do not touch another professional. The worst part about this whole situation was that they were unapologetic about everything. They blamed everything on the bride and the wedding planner. In the events world, things happen and we're only human. If Victoria and Lana would of been apologetic and assumed any responsibility for their actions or addressed the candles situation, I would of been more understanding and we could of worked something out. However, since there was no apology, no refund and blamed us for this whole thing, it is truly unacceptable. I hope no bride/groom or wedding planner will ever EVER have to go through what we went through. As a member of the Meeting Professionals International association, (MPI), this is a prime example of buying from a trusted vendor with great reputation instead of someone like Floral passion. read more

We did big event with Floral Passion. We were very happy with their services. Staff is very professional. Every detail was gorgeous!!! I will recommend them to everyone I know. read more

Excellent experience whatsoever! Always good attitude and high quality! I wouldn't imagine my events without your beautiful arrangements!

Great experience with this flower and events studio. They planned our event impeccably. The flowers were gorgeous. They were unique and creative. Everything was executed to our liking. Our guests were simply stunned with the design. She is an excellent designer! read more

Great service. Lana and her team are very creative designers. Used their services a few times. They create astonishing bouquets for me every time. They are reliable. Their prices are fair. They create truly unique combinations of bouquets. read more

We worked with Floral Passion for our event and they did an exceptional job! We were extremely happy that they were able to deliver what we wanted and still stay within our budget. The arrangements were beautiful and elegant and definitely enhanced the look of our event. From small details to the centerpieces, everything really came together nicely and I couldn't be happier with the overall result. Lana & Victoria are amazing and so easy to work with, I would recommend Floral Passion for all your floral needs! read more

Horrible horrible service! Everything you discuss has to be verbatim in writing because they will deny ever discussing it otherwise. The amount of money you pay will get you more elsewhere with more helpful people. We used them for our wedding for flowers and rentals. I will say that the flowers and arrangements were beautiful, but what we paid for them could have gotten us more elsewhere and the service was so bad I wouldn't recommend them. I know that because my friend paid the same and the choupa and flower arrangements they got were twice as big and full. We also discussed using them for stage and walkway covering and they quoted us a price and described different materials. Once we signed with them for our flowers, they all of a sudden only had one expensive option for covering and lied that the one they originally offered wouldn't work, causing us to last minute have to hire someone else to do it. We know they lied because our planner, who referred us, told us they always do that for others and was shocked when we told her what they said and were trying to charge. Also, they don't put anything out. They just dump it there and you have to figure out how you will arrange the room. Every other rental place would deliver chairs and linens and arrange the tables. Nope, we learned last minute they wouldn't do that either and tried to get us to pay more to do it. Again, we ended up having to pay another vendor to do what is standard in other contracts. Don't bother with this company unless you want a headache on your hands. read more