The Pros:
Massive Variety: Truly a "one-stop shop" for tea…read moreenthusiasts.
Low Pressure: The staff greeted me and then stayed hands-off until I had questions.
The Price: Easily some of the best values in the city.
The Con:
Sealed Packaging: Everything is pre-sealed in 1lb plastic bags. Because of the sealing, you can't smell the tea before buying. I'd love to see them implement scent jars in the future to help with the selection process.
Neutral Observations
In-House Packaging: All the tea is packaged identically in 1lb bags, which suggests they likely process and bag everything in-house.
Labeling: I didn't notice any specific organic labels on the packaging, though I didn't explicitly ask. If this is a deal breaker, you may want to ask.
Review
If you're looking for a genuine loose leaf tea source -- your search ends here. I stumbled upon this place after endless online searching (blogs, search engines, etc) and it was well worth the effort!
Just a heads-up on navigation: G-Maps is slightly off. If you rely solely on that, you'll be a few doors down. Look for the Volvo mechanics and the shop is located just on the other side. The exterior is unassuming, no windows, just a sandwich board on the sidewalk and a door. Looking inside it's a bit of a mysterious vibe, you'll see a stairway to the left and a hallway ahead. Go for it.
Ignore the single pane glass, bank-teller-style window to your right (which directs you to the main door) and just head in. Also, keep an eye on the clock because, per the phone tree, they close for lunch from 12:30 to 1:00. I arrived right after 1pm and was able to park right in front. There was also plenty of other parking spot around at that time.
IDK why, but before walking in, my imagination had prepared me for an old-world San Francisco opium den. I was thinking there was going to be this lingering aromatic smoke, plush floor pillows, people lounging, sipping tea, and the soft, ambient melodies of an upscale spa. I had also pictured rows of heavy, whiskey-style wooden barrels overflowing with loose leaf tea, topped with clear lids and metal scoops.
The reality is much more utilitarian. This is not a den or a spa. It's clean, straightforward, and focused entirely on their product. The selection is robust and incredibly diverse. While they claim "wholesale to the public", I can't verify the industry margins, but I can tell you the prices are very good for the quality you receive.
The employee greeted me and then stayed hands-off while I browsed, which I appreciated. When I did ask specifics, they had basic foundational knowledge. Honestly with the diversity and sheer quantity of products offered, it would take forever to earn a Tea Master badge. No harm no foul.
The only real bummer here is that everything is pre-sealed in 1lb plastic bags, so there is no way to smell the product. I'd really appreciate scent jars in front of the bags. Since they seem to be doing the packaging in-house anyway, it makes me wonder why they haven't set aside a small amount of each batch for scent jars. It wouldn't require a change in their supply chain, just a few ounces and a glass jar to help customers navigate that massive variety.
That aside, I absolutely loved this place. I've been searching for a spot like this for a long time. I'm just glad I finally found it. If you're at all interested in loose leaf tea, I'd suggest giving these folks an honest try.
